Nalley Toyota Stonecrest

Excellent Service Mr. Castillo has always provided my family with excellent customer service. With his help I can guarantee that I will always be taken care of. Mr. Castillo has always provided my family with excellent customer service. With his help I can guarantee that I will always be taken care of. More

Oil change and wheel alignment. I received professional and courteous service from everyone I came in contact with on Monday. The customer service was "EXCELLENT". I've been a Toyota I received professional and courteous service from everyone I came in contact with on Monday. The customer service was "EXCELLENT". I've been a Toyota customer since 1988 and have visited various dealership between Indianapolis, Michigan, California and now Georgia. The customer service has always been above reproach. Just as it was today. Kudos to Shawn and the rest of the team ( the young lady that greeted me and the technician that service my. I recall Butler Toyota (Indiana, Indianapolis) having team colors - Red, Green and Blue Teams. Every customer was assigned to a team which I really liked. I always knew the service advisor and team members that was would be servicing my car. But I digressed. Again, KUDOS to Shawn and the other team members. See you in six months. More

Excellent service and convenient scheduling. Routine service can be like going to the dentist - you hate it but know its necessary! My service tech, Brandon, and the others I came in contact wit Routine service can be like going to the dentist - you hate it but know its necessary! My service tech, Brandon, and the others I came in contact with made it "painless"! More

Excellent Customer Service Hello: I was given an appt. at the time I requested. That was great especially when I came early and was seen right away. This time I had questions Hello: I was given an appt. at the time I requested. That was great especially when I came early and was seen right away. This time I had questions which were answered so I could understand. They were done servicing my car in a timely manner. Thanks for all. More

Excellent Customer Service My husband and I just bought two Toyota Camry's from Nalley Toyota. From working with Glen to get what we wanted with a price we wanted, to getting u My husband and I just bought two Toyota Camry's from Nalley Toyota. From working with Glen to get what we wanted with a price we wanted, to getting useful information concerning the car from Shavon, to finalizing the deal with Manny this was the best car buying experience we have ever had. This is an excellent group of staff that exceeds great customer service. We would recommend Nalley to anyone looking to purchase a new car. More

Stress-free process I worked directly with Gerard Perminter during my car buying process at Toyota. Although buying a car is not my favorite thing to do, Gerard made it a I worked directly with Gerard Perminter during my car buying process at Toyota. Although buying a car is not my favorite thing to do, Gerard made it as easy as it has ever been and probably will ever be. He properly assessed my goals. Then he came up with a fantastic plan, at a fantastic price. I was expecting a lot of haggling. But what I received was a stress-free process with a salesman who seemed to understand exactly how to meet my needs. More

Awesome Customer Service from Brandon Bobo Brandon was a great Salesman. He was professional and extremely helpful throughout the entire process. I was initially looking at the Toyota Corollas, Brandon was a great Salesman. He was professional and extremely helpful throughout the entire process. I was initially looking at the Toyota Corollas, but after Brandon showed us the car and indicated the size of the Corolla compared to the size of the Camry, as we were looking at a "family" and "trip" friendly car, we decided on the Camry. He showed us about 5 or 6 of the different Camrys. I displayed interest in the ones with leather interior and he was very helpful when we were looking at the pricing. He was very helpful when putting us in the system and going through the paperwork to buy the car. I highly recommend going to Brandon as he was honest and very enthusiastic about his job and helping us find a car that fit both our needs and wants. Thank you for your awesome customer service! More

Great Job!!! Thanks to Abraham and the entire service team for a job well done. I have been to this dealership for various repairs and I have been pleased each tim Thanks to Abraham and the entire service team for a job well done. I have been to this dealership for various repairs and I have been pleased each time. Abraham has shown great professionalism and is very good at what he does. I have worked with him for each of my service visits and I will continue to request him in the future. Thanks again!!!! More

Best dealership there is We had been looking for an SUV for a while, and had settled on a Toyota 4runner. We are in Macon, GA and went to Butler over here and had the absolute We had been looking for an SUV for a while, and had settled on a Toyota 4runner. We are in Macon, GA and went to Butler over here and had the absolute worst experience ever at that dealer. The next day, we decided to go to Atlanta and try out Nalley bc the prices looked good online. We went not expecting to get the 4runner, maybe just go and check it out, and then the deal not to work and we would go home bc our budget was very tight. We drove up in our 2010 Tacoma to see if we could trade it in for a new 2015 Toyota 4runner. Gerald was our salesperson, and he was the kindest, most genuine man. He got our deal done and we left that day with our 4runner. Looking for a used car now, and we will be going back to Nalley to purchase this car. The drive is nothing when you can go to a dealer with such amazing service and respect for customers. Nalley Toyota Stonecrest is the best dealer around, and can not wait to go back and get another car from them. More

Greatly offended On 5-6-2015 I received a letter from Alliance Direct Lending a contracted dealership partner of Nalley Toyota stating that Nalley could assist me in u On 5-6-2015 I received a letter from Alliance Direct Lending a contracted dealership partner of Nalley Toyota stating that Nalley could assist me in upgrading from a vehicle I purchased 6 months ago and that Nalley "specialized" in assisting those that are working to re-establish their credit. I was in the dealership that day roughly 4 hours before being told by Glen Lotty that there wasn't an definitive answer from any bank thus far and that he'd be arriving early on 5-7 and should have an answer for me around noon or so. I stopped by before heading to work on 5-7 and allegedly there hadn't been any response from a bank yet as to whether I could be assisted in getting a vehicle. Glen tells me there should be an answer soon and that he'd call me. I called him around 5 hours later to enquire about a answer he said he'd call me right back and never did. This "appears" to have been a ruse to get a prospective customer into the dealership, isay this due to a few key factors: Glen seemed quite "invested" in me as a prospective customer in the early stages of procuring all my paperwork/information to start the process. As the process drug on Wednesday evening he became very detached and seemingly disinterested in keeping me as informed as possible about the status of things at the time. how is it possible to not have an answer by end of business 5-7? And the very discourteous, disrespectful way I was treated at the end fo the process makes be believe that it was determined that I wasn't going to be assisted by any banking institution,this was known by the sales manager and Glen and I was just summarily written off without the least consideration of an follow-up "we're sorry" Mr. Shabazz phone call. My conclusion is this: If you're not coming in with A-1 credit and or a considerable down payment you may just be discarded,written off without the least concern as to what image of "NALLY TOYOTA" has been purveyed. I would NOT recommend this dealership to my friends or foes for that matter. I also intend to contact the BBB of Georgia, im sure they'd like to be made aware of this as well. More