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Nalley Toyota Stonecrest
Lithonia, GA
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 864 reviews
November 17, 2019
Easy out of state purchase We, as out of state buyers, recently purchased a new 2019 Toyota 4Runner from Nalley Toyota Stonecrest. The experience was one of the better experienc We, as out of state buyers, recently purchased a new 2019 Toyota 4Runner from Nalley Toyota Stonecrest. The experience was one of the better experiences we've had purchasing out of state. To complete out of state transactions smoothly requires effort and excellent communications on both ends as the transaction is not typically 100% completed until the car is transported and registered successfully in the buyer's home state. The folks at Nalley really went out of their way to ensure everything got done in a timely manner The main sales staff that helped us were India Young and Greg Campbell. From the start, they were very helpful and provided the most competitive pricing without any gimmicks. We chose to fly out to GA from CO for a day trip based on the easygoing, almost too good to be true, negotiating experience. Understanding that we had a narrow window on a Saturday due to our return flight, India came in on her day off and ensured we were out of there in under two hours! Stinson and Shavon also helped expedite the process while we were in GA. Stinson ensured the doc signing process and financial items were done accurately and smoothly. Shavon went over the bells and whistles of the car in a way that was direct yet efficient. Greg and Marci both teamed up and helped with transport which was one less thing on my plate to coordinate. The registration process in CO required two additional trips due to requested items from the DMV. I notified Reggie (title specialist) and both items were sent to us next business day. Now that is service! India and Reggie were both very helpful after the sale and that speaks volumes as to their dedication to customer service. They both followed up to ensure we had everything we needed to successfully register the vehicle in our home state. We can't reiterate how satisfied we were with our buying experience at Nalley Toyota Stonecrest. If we are in the market for another Toyota, we wouldn't hesitate making another trip to Atlanta to visit Nalley! Thanks again! More
by L.L.
Employees Worked With
India Young, Greg Campbell, Reggie Burney, Stinson Smith, Shavon Roach, Teaka Smith, Marci Hawkins
November 15, 2019
LOTTY zach and ms pat were very helpful the entire time. LOTTY was very determined to satisfy his customer and make his sale while keeping me asf comfortable as possible. LOTTY was very determined to satisfy his customer and make his sale while keeping me asf comfortable as possible. More
by bigklocc
Employees Worked With
Zach J, Patricia Shabazz, Gido Goncalves, Glenn Lotty
November 05, 2019
Ms. Pat was excellent and very helpful once locating her. While she’s efficient and effective at resolving issues; BUT, she’s not always easy to contact. I’ve tried her desk phone (caught her once and never While she’s efficient and effective at resolving issues; BUT, she’s not always easy to contact. I’ve tried her desk phone (caught her once and never again) and tried her cell phone (no answer for days). I met her at the dealership and had my issue resolved better than anticipated. She is excellent but they need to clone her so she’s not overwhelmed and so there’s another person to assist us when we can’t reach Ms. Pat. More
by Cher Sangster
Employees Worked With
Jamel Talbert, Patricia Shabazz
October 29, 2019
Easy going car buying experience I worked with India to view a car I was interested in. She was pleasant and fun while showing me the car and a few other cars on the lot. At no point I worked with India to view a car I was interested in. She was pleasant and fun while showing me the car and a few other cars on the lot. At no point did I feel pressured or pushed by any of the staff. Finance worked with me to get a price I was satisfied with. So far so good. More
by Hart
Employees Worked With
India, Joseph, Zack
October 27, 2019
New car purchase William Wright assisted me (Selvin Hypolite) with our new Toyota Camry purchase. He gave us excellent customer service, he was very knowledgeable abo William Wright assisted me (Selvin Hypolite) with our new Toyota Camry purchase. He gave us excellent customer service, he was very knowledgeable about the vehicle, he understood what we wanted and made our car buying experience easy. We will definitely purchase from William again and will be sending all of our friends and family. Thank you William for a wonderful experience. More
by Selvin Hypolite
Employees Worked With
William Wright
October 26, 2019
Happy but wondering I am happy with my sales person, JD and I am all ways happy with the special attention and customer service from Mrs. Pat and staff. What I am not h I am happy with my sales person, JD and I am all ways happy with the special attention and customer service from Mrs. Pat and staff. What I am not happy with is when I am made to believe after purchasing a vehicle I can lower my payments in six months. I intend with all my heart to be driving the vehicle of my choice, XLE RAV4 WITH PREMIUM PACKAGE in six month. More
by C.L. u khano
Employees Worked With
JD Reid and Zack J., Patricia Shabazz
October 26, 2019
Excellent Indya Young was my salesperson and she was awesome and very helpful. She went above and beyond to help me get the car I wanted. Indya Young was my salesperson and she was awesome and very helpful. She went above and beyond to help me get the car I wanted. More
by Nita
Employees Worked With
Indya Young
October 10, 2019
After trying to contact my salesperson at that time, I never could catch her in, supposedly all ways out. My wife and I showed up at the dealership looking or hoping to catch Alyshia in, which she wasn't, never could catch her in, supposedly all ways out. My wife and I showed up at the dealership looking or hoping to catch Alyshia in, which she wasn't, another salesman Randy Solman offered to help. We did purchase a 2016 Camrybut when asked to see the carfac, Randy showed us one but reluctant to let me see it. After forcibly trying to look through it, I found that the car had been in an accident, he grabbed the carfax back and wouldn't let me see it again. After we left and got home I noticed that the car had been painted and it was very poorly done. The next morning I called the salesman but could get him to answer the phone then I tried the sales manger, no luck, I left word for Randy to make copy of the carfax and leave it with the reception, he didn't. The 3rd time I called him and asked him to please return my call, he didn't. In the morning I'm going back , getting the carfax and cause them some problems. I would NOT recommend this dealership nor Randy Solma More
by Unhappy buyer
Employees Worked With
Randy Salmon
August 23, 2019
Excellent salesman Jamel Talbert was my salesman, and he offered one of the best experiences I’ve ever had while buying a vehicle. He was very knowledgeable, understandi Jamel Talbert was my salesman, and he offered one of the best experiences I’ve ever had while buying a vehicle. He was very knowledgeable, understanding, and helpful. I would recommend this dealership every time. Ask for Jamel. More
by Murdock593
Employees Worked With
Jamel Talbert
August 19, 2019
Patience , helpful staff I took a very long time to select and negotiate on a vehicle . Jamel and the sales manager were informative , fair , and understanding. Ms. Patin I took a very long time to select and negotiate on a vehicle . Jamel and the sales manager were informative , fair , and understanding. Ms. Patintrotdu ced me to all the features of my new vehicle and was very informative. More
by Dita
Employees Worked With
Jamel , Patricia Shabazz
