Nalley Toyota Stonecrest

Today I arrived at Nalley Stonecrest Toyota for repairs on my Camry. I was upset because after a second opinion about my repairs I discovered that South lake Toyota quoted me $655.00 more than this deale on my Camry. I was upset because after a second opinion about my repairs I discovered that South lake Toyota quoted me $655.00 more than this dealership. I walked outside to get some air and within 5 minutes Reginald Demande approached me and introduced himself. I told him that I was just looking around and planned to buy another car in June. He showed me the Camry and explained all the features. We test drove the car and I was sold. Reginald gave detailed information about the vehicle and patiently answered all my questions. It was a pleasure working with him and and I will recommend him to my family and friends. More

I stopped by Nalley Toyota at Stonecrest to find a used Toyota Venza which they had one of. Reggie, my salesperson, was excellent to work with and went above and beyond to get me the deal that I was looki Toyota Venza which they had one of. Reggie, my salesperson, was excellent to work with and went above and beyond to get me the deal that I was looking for. I was by myself and I wasn't trading my car in so I had a logistical issue of getting the car home 60 miles away and he was willing to drive it home for me. I decided to come back for it the next day but he called me the next day on his day off just to check to see if I needed a ride to go back and pick up the car. Everyone was very friendly and willing to help including the team in the service area. More

Kyle provided unsurpassed service to both me and my husband. Kyle was very knowledgable and detail oriented, explaining everything to us to ensure that we understood what was going on with our vehicle. husband. Kyle was very knowledgable and detail oriented, explaining everything to us to ensure that we understood what was going on with our vehicle. Kyle focus on customer service is what helped us to make the decision to utilize Nalley for our service and purchasing needs. Pastor & Lady Hodges More

I was treated kindly and didnt have to wait long, before my finacing was done an I was in my new Toyota vehicle.Staff was so helpfully..I would recommend Stonecrest Toyota and there staff to anyone looking my finacing was done an I was in my new Toyota vehicle.Staff was so helpfully..I would recommend Stonecrest Toyota and there staff to anyone looking for a Toyota. My Sales Rep Jesse Reid was on point with everything, Knowledge of the vehicle and pricing. Finacing staff was great got me they deal i wanted and the car I want.. Thanks so much , no stress at all Ms Patricia Brown More

Fast and courteous service; sorry, but I cannot remember the name of the person, so I picked someone at random. Possible issue with the brakes which was checked, with nothing found wrong. the name of the person, so I picked someone at random. Possible issue with the brakes which was checked, with nothing found wrong. More

Very pleasant experience. The saleman was patient and answered all of our questions, even going out of his way to find answers. He gave us all the car details/background up front. No pressure was applied answered all of our questions, even going out of his way to find answers. He gave us all the car details/background up front. No pressure was applied - he let us truly decide what to do. The business manager/finance officer was just as friendly and cooperative. More

These Guys don't care about their customers. I loved These Guys don't care about their customers. I loved the service before it became Nalley. They screwed Mr in the sale and continue bad service afte These Guys don't care about their customers. I loved the service before it became Nalley. They screwed Mr in the sale and continue bad service after the sale. I told the salesperson that I wanted my new car to have all the same features as my 2011 Camry. I was told not to test drive the car on the day of the purchase. it was late so the sales person told me he was ready to go so I never got to fully check out the car until I drove off the lot only to realize this was a stripped down model for more money. It didn't make sense that a 2013 for more money didn't have the same basic features. The finance guy tricked me out of a we owe that I asked the salesperson for. He said it was no problem and it could be taken care of by the salesperson once we finished in the finance office. Then the games began. All of a sudden they couldn't honor what I had asked for. If that wasn't enough they botched my tint install and have yet to fix it. This was my first and last time doing business with Nalley as not just a Toyata dealership, but Nalley Auto Group. Customer service called a few days after the sale stating they would make things right and that was two weeks ago. Bottom line don't buy from this dealership. Once they get you to sign they are done. More