Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota Stonecrest
Lithonia, GA
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 864 reviews
December 09, 2022
Abraham Castillo is one of the best services advisers I have ever had. He communicates with me every step of the way while my car is getting services. He advises me on what needed to be done and when it ne have ever had. He communicates with me every step of the way while my car is getting services. He advises me on what needed to be done and when it needs to take care of so I am not surprised on my next service. More
by Chrissy1019
Employees Worked With
Abraham castillo
November 30, 2022
I took my Kia optima that I purchased from Nalley Toyota last month October in for an oil change and filter change I purchased the car in October so I already had to schedule an oil change. Took it to Nalle last month October in for an oil change and filter change I purchased the car in October so I already had to schedule an oil change. Took it to Nalley Toyota Stonecrest my appointment was at 9 AM took them two hours to finish my car and the cost was almost $80. Never again! More
by vtbyrd
Employees Worked With
Aerica Weaver
November 25, 2022
Awful experience. Had an appointment today with Stephanie Arroyave-Gomez. Drive an hour and a half. She is not there and then after waiting for an hour they tell m Had an appointment today with Stephanie Arroyave-Gomez. Drive an hour and a half. She is not there and then after waiting for an hour they tell me the car that I came to see has been sold. No apologies no apology from Stephanie and a 3 hour wasted trip. Ridiculous. More
by robert.actionnetworks
Employees Worked With
Stephanie Arroyave-Gomez
November 04, 2022
I’d like to speak with the owner of this dealership for unscrupulous and unethical practice in the service department. Taking advantage of a customer who did NOT authorize vehicle repairs. In which the d unscrupulous and unethical practice in the service department. Taking advantage of a customer who did NOT authorize vehicle repairs. In which the dealership took upon themselves to authorize. Later threatened to dismantle the vehicle and leave it inoperable. Stay away from this dealership of crooked practice More
by Cowrishell
Employees Worked With
Service desk Olin Dunford threatened to dismantle vehicle. , Ollin Dunford
October 24, 2022
Jessie "JD" Reid provided excellent customer service. He was very knowledgeable, patient and answered all my questions. Very satisfied with our purchase. He was very knowledgeable, patient and answered all my questions. Very satisfied with our purchase. More
by Keisha Cornwell
Employees Worked With
Jesse, Reid, Greg Campbell, Gido Goncalves
September 01, 2022
Absolutely poor customer service. A 35 day negotiation only to finalize and be sold out from under me. I planned vacation around delivery of my trades from 4 hours away only to be tol A 35 day negotiation only to finalize and be sold out from under me. I planned vacation around delivery of my trades from 4 hours away only to be told the car sold and they had another similar that they wouldn't negotiate on. They then tried to reduce my trade value by 2500 on the final deal sheet and had essentially no remorse. The salesman was a "general sales manager" named Erik and he was a very poor communicator and quite calloused. More
by ambrosed22
Employees Worked With
Erik Sims
June 01, 2022
We seem to start out fine. Primarily email was used to correspond and sales person answered any questions I had. They also gave me a price on my trade that was in line with loc Primarily email was used to correspond and sales person answered any questions I had. They also gave me a price on my trade that was in line with local dealer be it a little low. I had decided to go forward over the Memorial Day weekend. Since I live out of state I was going to have an independent inspection done. I sent off email asking would that be allowed with me giving a deposit prior. This is where 3 stars comes in, no response at all and no further contact to date! I looked on line, but appears that car is no longer listed. I don't know if the car was sold or what? All they needed to do is tell me. More
by dkelly7774
Employees Worked With
Shamaul Howard
April 03, 2022
My whole experience from beginning to end was unsatisfactory. The whole time I was there just felt like a transaction. The only good thing to come out was that I got the car wanted. I didn’t even unsatisfactory. The whole time I was there just felt like a transaction. The only good thing to come out was that I got the car wanted. I didn’t even get basic car mats. I also was charged almost $4000 for something that was not explained to me. Side note, if you’re a single female don’t go by yourself. I felt taken advantage of because this was my first car buying experience and they were aware of that. I’ve emailed the GM and haven’t heard anything back as of yet. More
by Devina
Employees Worked With
Shinaiya Axell
April 01, 2022
Please be careful and get it written, when they say it comes with Toyoguard. I brought two vehicles both with Toyoguard stickers but nothing in writing. When I went for the service, I came to know, there comes with Toyoguard. I brought two vehicles both with Toyoguard stickers but nothing in writing. When I went for the service, I came to know, there is no Toyoguard coverage on one of my vehicle. When I try to reach the dealer, they started putting me from one department to another and without any satisfactory resolution. More
by al
Employees Worked With
Operator
