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Nalley Toyota Stonecrest

Lithonia, GA

4.6
827 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 827 reviews

December 22, 2024

Greet job and very professionalGreat job and very professional. . Great job a m d very professional. More

by Eddie.M.Ntifo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel smith
December 22, 2024

My service advisor Chelsea is very good at her job and she kept me informed. More

by Cheryl Goodridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Hale
December 22, 2024

The New Service Manger Is A Blessing To The Nalley Stonecrest Toyota Family! Thank You Mr.Davis More

by Ms. Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Davis
December 22, 2024

So it’s like this i have bought a 2008,2013,2019,2022. Went in dealership to trade again for a 2024 instead trying to make the deal work they turn me away and called me later that night to finally Settle More

by Donaldrci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William Wright, Randall Smith
Jan 01, 2025 -

Nalley Toyota Stonecrest responded

Thank you for your feedback, Mr. Donaldson. I’m sorry to hear about your recent experience and that we missed the opportunity to assist you in finding the right vehicle. Your loyalty over the years means a great deal to us, and it’s disappointing that we didn’t meet your expectations this time. I’ll review what happened to ensure we improve in the future. If there’s anything we can do to address your concerns, please don’t hesitate to reach out. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

December 21, 2024

It's okay, they don't make any special efforts to help the customes. The coffee shop is substandard More

by slundy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
December 20, 2024

Experience at Nelly Toyota was very pleasant and thorough. I left there with mission accomplished. More

by lashunevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Volanda
December 18, 2024

From the moment I walked in, I was greeted with professionalism, kindness, and a genuine willingness to help. The entire team made what is often a stressful process feel seamless and enjoyable. I l More

by Berly5464
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Matz
December 18, 2024

Everything was good not a long wait and the services that needed to be done was explained to me More

by Lamel6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
December 18, 2024

Came in for repair. Waited 4 hours. Issue was not resolved and was not able to speak to service advisor later on. Calls were not returned. Went to Jim Ellis Toyota a More

by janash93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not a sales visit
Jan 01, 2025 -

Nalley Toyota Stonecrest responded

Thank you for sharing your experience. This is not the level of service we aim to provide, and I understand your frustration. I will address this with our team to ensure we improve both efficiency and communication. If you’re open to discussing this further, I’d like the opportunity to make things right. Please feel free to reach out to me directly. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

December 17, 2024

Very good experience with prompt and courteous service. My service advisor was knowledgeable and able to answer my questions. More

by bobmcuellar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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