Nalley Toyota Stonecrest

Frustrating 2.5 hr. visit to get tires rotated On 11/1/16 I took my wife’s Toyota Venza to Nalley Toyota at Stonecrest for the 15K mile service. This was my first time visiting the service departm On 11/1/16 I took my wife’s Toyota Venza to Nalley Toyota at Stonecrest for the 15K mile service. This was my first time visiting the service department at Nalley Toyota (Stonecrest). I arrived at 8:20AM for an 8:30 appointment. Being unfamiliar with the service department I looked for and then pulled into the reception bay area. The reception bay area was completely empty (no cars, no people). There was no signage about where to park so I stopped and got out of my car to look for someone to give me direction. As I began to step away from my car (the only car in a three lane reception area) another car pulled up behind me. At the same time a heavy set man in a red shirt came into the reception area and started yelling at me to pull up because he had another car trying to get in. The man was rude, aggressive, and intimidating. This was not a good first impression. I got back into my car and pulled up to the point he directed. I was then directed to a specific service advisor. She (the service advisor) explained that the service should take about 1 ½ hrs. I then waited for almost two hours which was way too long for what turned out to be nothing more than topping off fluids and tire rotation. When the vehicle was finally brought back to the reception bay area I found that the driver seat had been soiled with black grease or possibly brake dust. The black stains were on the seat and back rest. I pointed out the grease marks to the service advisor who had the car taken back to get it cleaned up. Another 15 minutes and the car was brought back around. The seat was slightly wet and slightly cleaner but the black marks were still clearly visible on the back rest and seat. I pointed out that the marks had not been removed. By this time a gentleman who I perceived to be the service manager approached and he instructed the service advisor to take the car to detailing so the stains could be removed. Another 15 minutes and the car was brought back around again. This time the seat was very wet but clean as it was when the car was brought in. Through all of this the service advisor (Areca Weaver) was polite and courteous which minimized my frustration with the visit. When I got the vehicle back to my office and was putting away the service record, I found a black greasy hand print on the glovebox door along with more black streaks on the front and side plastic panels of the driver seat. So I spent 2 ½ hrs of my day to get the fluids topped off, tires rotated, and interior stained. I could have done this at a Castrol quick lube in 20 minutes or less without the stains or greeters attitude. More

Love the team I love how you walk in and you are greeted right from the time you walk in until the time you walk in and leave you become apart of the family. They d I love how you walk in and you are greeted right from the time you walk in until the time you walk in and leave you become apart of the family. They do not beat around the bush and everything is explained to the T to the point were i was embarrassed i had no questions. I love Ms. Pat, Raeanne and Mr. Chicago A.K.A. Lionus. With them you cannot go wrong and if you have questions and call you get answer right there. I cannot express how professional they are. I love them so much i referred and my aunt and guess what.......she bought a car the following week. More

Excellent I purchased a car and was served by Ms. Patricia Shabazz the Customer Public Relations Director. She was excellent in her communications with me and I purchased a car and was served by Ms. Patricia Shabazz the Customer Public Relations Director. She was excellent in her communications with me and I was very pleased and excited that I purchased my auto from this dealership More

MANAGER GREG WEBSTER IS THE VERY BEST!!! Mr. Webster is a very knowledgeable and highly professional gentleman! He was able to explain to me all financing terms of the installment contract a Mr. Webster is a very knowledgeable and highly professional gentleman! He was able to explain to me all financing terms of the installment contract as well as answer all my questions regarding the vehicle I inquired about. He is very pleasant and wonderful to deal with! Andrew N. More

Excellence I had a great experience! Chris Willett gave me top notch, excellent service! Will be back to see him for any of my future needs! Such a joy! I had a great experience! Chris Willett gave me top notch, excellent service! Will be back to see him for any of my future needs! Such a joy! More

Great Experience! As a first time car buyer I could not have had a better experience. JD was very knowledgeable about the type of vehicle I was looking for and helped m As a first time car buyer I could not have had a better experience. JD was very knowledgeable about the type of vehicle I was looking for and helped me drive the truck of my dreams off the lot. He truly shows he cares about the interest of the customer and not just selling a car. If you go to Nalley, ask for JD! More

Try Being Trustworthy I brought my vehicle in, for a check-up that someone may detect the source and resolve the cause of an irregular noise. I drove away with the noise is I brought my vehicle in, for a check-up that someone may detect the source and resolve the cause of an irregular noise. I drove away with the noise issue still remaining. I went elsewhere where their service department found that there were two missing bolts from my tire. Another visit, I expected to have the debris from my sunroof window blown out to prevent leaking - as a courtesy as it has been for over 10 years - until visiting this dealership...their courtesy price to blow the debris was $150.00. Another visit, the appointment was scheduled, the service rep, for whatever reason was not available when I arrived-on time. I was asked to wait and when I asked if someone else could assist me, I was informed that I was that particular service rep's client and instructed to wait. More

Always a great experience! I started purchasing my cars at Nelly Toyota Stonecrest after my mother and brother both had successful experiences three years ago. I've purchased tw I started purchasing my cars at Nelly Toyota Stonecrest after my mother and brother both had successful experiences three years ago. I've purchased two vehicles from here since that time and have had wonderful experiences. The sales team is great and work to ensure you are happy. Victor Eke made sure I was comfortable with the deal and satisfied with my experience. I recommend this dealership to all my friends and family! More

Unprofessional I bought a 2015 Camry and something went wrong with the AC system. My car was just over the warranty but I told them that nothing should be going wron I bought a 2015 Camry and something went wrong with the AC system. My car was just over the warranty but I told them that nothing should be going wrong with the AC in a year old car. To make a REALLY long story short, they tried to blame it on an accident that I got into 5 months ago so that they wouldn't have to fix it. I'm not spending another dime with this dealership and I definitely wouldn't buy another car with them! More

Unsatisfactory Very poor customer services, and unorganized . It took too long just to drop my car off. I just wanted to run in and out instead it was a good 30 min Very poor customer services, and unorganized . It took too long just to drop my car off. I just wanted to run in and out instead it was a good 30 min or longer wait . More