Nalley Toyota Stonecrest

Best service in a long time! I was scheduled to meet with service advisor-Abraham Castillo and have both air suspension bags installed. Once I arrived and being greeted by staff. I was scheduled to meet with service advisor-Abraham Castillo and have both air suspension bags installed. Once I arrived and being greeted by staff. Castillo informed me he needed something in writing or to speak with Lexus dealership to match their price. After getting confirmation they installed the air suspension and saved me a hours drive. Great team!!! More

Poor workmanship Daughter brought 2010 Toyota hybrid Prius for oil change, air and engine filters and tire rotation on 9/14/18. $214 After picking up car on Saturday 1 Daughter brought 2010 Toyota hybrid Prius for oil change, air and engine filters and tire rotation on 9/14/18. $214 After picking up car on Saturday 10am it was fine on way to Atl work. When driving home Sat nite on hwy noticed some noise. When got home in Stone Mountain the security guard at my gate said something was hanging down under car. Thus is unacceptable and I will never bring my car back there again. Left messages with Erika Weaver, advisor on Sunday night and responded to Jona who had texted me on Sunday. I know things happen but we cannot drive the car and will try to make it to Firestibe in Perimeter this morning. More

customer service Customer service is their one number priority. They made sure that I was completely satisfied. Areca was off when I picked up and Shawn was there to Customer service is their one number priority. They made sure that I was completely satisfied. Areca was off when I picked up and Shawn was there to assist! The time was lengthy but it was worth it. More

Wonderful team to work with on multiple occassions! Exceptional service was provided from the moment we walked in the door. Ali, MD, Chelsea, and others did their best to make us feel comfortable, infor Exceptional service was provided from the moment we walked in the door. Ali, MD, Chelsea, and others did their best to make us feel comfortable, informed, and in the loop throughout the car buying process. This was the second purchase of a vehicle from this dealership in a 2 month period for myself and my sister-in-law. I have already advised yet another family member to check out Nally Toyota at Stonecrest before anywhere else! Thanks for everything you did to make sure I left happy with my purchase of a beautiful 2019 Barcelona Red Toyota Carolla! Keep up the great work and I will keep sending others your way! More

I was scheduled appointment by pat 10 am and she never showe My vehicle was brought for oil change and leaving dealership went to put gas and after gas the car could not start. They towed back charged diagnosis My vehicle was brought for oil change and leaving dealership went to put gas and after gas the car could not start. They towed back charged diagnosis and repair of $248. After repair all lights came on and Carlos advise as to bring back the car. Pat call and schedule appointment of 10am but she didn't show up. That is very unprofessional More

Great Sales Team!!!! I wanted to take a moment and thank the Team at Nalley Toyota Stonecrest (especially T’Neshia) for everything you did to help make the purchase of my I wanted to take a moment and thank the Team at Nalley Toyota Stonecrest (especially T’Neshia) for everything you did to help make the purchase of my “gently used 2017 Camry” a relatively painless experience. In early 2017 I purchased an almost new 2016 Camry. On 1/8/18 a School bus backed onto my Camry and totaled it. The next day, totally out of the blue, I received a "cold call" from T’Neshia, asking if I would possibly be interested in trading in my 2016 Camry and upgrading to a newer car. I laughed with her and told her that the previous day my car had been totaled, and YES whenever I settle my claim with the State I will be in the market for a new car. Even though it took 2 months to settle my claim, she kept in touch with me and would call whenever a car would come in that she thought I’d like. I was very particular with what I wanted, and she didn't waste my time on other things just to make a sale. She checked the inventory several times for me at all of the Nalley locations, and sent me photos of different cars trying to help me find "just the right one". I’m happy to say that I purchased the perfect car from Nalley Stonecrest recently with her assistance. T’Neshia deserves recognition for her diligence, professional demeanor, and conscientiousness. In my opinion, she is a true asset for Nalley Toyota Stonecrest. She made this very unpleasant process for me much easier than it could have been. I will definitely recommend her and the rest of the Team to anyone that I know who may be in the market for an automobile. Thanks to all of the Nalley Stonecrest Team for the great work!!! Joyce More

Incomplete service Had the 25000 mile service receipt stated That the tires were rotated and I know for a fact if you were not one of the tires was mossing its screw cap Had the 25000 mile service receipt stated That the tires were rotated and I know for a fact if you were not one of the tires was mossing its screw cap and that tire wasnt moved. This Makes one wonder what else on the checklist they lied about More

DONT ALLOW THEM TO SERVICE YOUR VEHICLE! DON’T. TERRIBLE experience with my tires from DAY 1. fo We have confirmed that your concerns were reviewed appropriately with Nalley Toyota Stonecrest on TERRIBLE experience with my tires from DAY 1. fo We have confirmed that your concerns were reviewed appropriately with Nalley Toyota Stonecrest on 11/08/2017. Your email has been documented at our National Headquarters under file #1711080277. If we can be of further assistance, please feel free to contact us. Sincerely, Teayra R. Toyota Customer Experience Center Customer By Web Form (Betty Barnes) 11/10/2017 12:43 PM Currently at the Toyota dealership in Lithonia GA. Cannot express enough of my disappointment in this company. Problems with tire pressure from The Beginning when purchased in December of last year. Tire “popped” putting me and my family at risk of a serious accident last week. One dealership Atlanta Toyota wanted to charge me! (car still under warranty-not tire warranty). Lithonia dealership WHERE I PURCHASED THE CAR (funny how they Always ask me this) has had me come in three times in addition to several other times when Pressure was OFF (they put in 52 psi in the problem tire! All should be at 32 or 33 psi). Terrible Experience DONE with Toyota .. Customer By Web Form (Betty Barnes) 11/11/2017 05:01 AM My situation of BAD service was not resolved. Staff pretentiously/professionally kind... but did not follow through with proper protocols, twice, and miscommunications. Me. Johnson, Jonah, Abraham and even the Customer Care Rep Ms Shabazz were involved. But having to take the time to Repeatedly state the HISTORICAL tire problems and challenges some documented; some not, be walked through the bay to be shown a problem etc only depleted My time and money!!!After several visits still charged for tire when propblem was ongoing and pointed out that it began almost 1yr ago! Out of over $200 due to their negligence to provide the so called “customer care” you All advertise. This situation is so unprofessional and sad that once I expressed I would be honest about the service I didn’t even receive a survey email (as promised) like I usually do. One of the several actions taken to prove irresponsibility and an admission of error on their part in Historically and Presently not LISTENING to the Customer and Solving/Resolving My tire problems. Family members warned me about So called Toyo Care a few days ago. They too Were Toyota Owners. I stand with them in stating “Good Cars TERRIBLE CUSOMER SERVICE”. Wish I had known previously. Toyota would not have been my choice. More

Bad Experience I am surprised by the great rating of this dealership. However my review is specifically with regards to service and the subpar standards I experience I am surprised by the great rating of this dealership. However my review is specifically with regards to service and the subpar standards I experienced. I wanted to make sure that I shared it with the world. Not a dealer to take your automobile to for service. More