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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
859 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 859 reviews

January 17, 2025

I have been in numerous dealerships throughout Georgia and this dealership does not have a good reputation for quality service or sales More

by tharms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Eke, Randall Smith, Shinaiya Axell, William Ledger
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Jan 23, 2025 -

Nalley Toyota Stonecrest responded

I'm sorry to hear that our dealership did not meet your expectations. We strive to provide quality service and a great experience for every customer, and it’s disappointing to hear that we fell short. Your feedback is important, and I’d love the opportunity to understand your concerns better and see how we can improve. Please feel free to reach out to me directly—I’d appreciate the chance to make things right. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

January 16, 2025

The service department leaves a lot to be desired. Twice now I’ve taken my Toyota in for a simple oil change and had to leave without it being done because it took too long. One time I even waited for More

by Brianamman
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service reps are not at fault.
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Jan 23, 2025 -

Nalley Toyota Stonecrest responded

I apologize for the long wait times you've experienced. We understand that your time is valuable, and this is not the level of service we strive to provide. While some delays can occur due to high service volume, we should be managing appointments more efficiently to avoid excessive wait times. I’d appreciate the opportunity to discuss this further and find a way to improve your experience in the future. Please feel free to reach out to me directly. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

January 16, 2025

Their's something wrong with your vehicle they will find it and let you know, if it something you can afford get it fixed then. More

by andrewdd67
Workmanship
Recommend Dealer
Yes
Employees Worked With
Audle Spencer
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January 14, 2025

The lady who helped me at the desk was so polite to me I love Stone Crest Toyota.They are awesome every time I go They make me feel Is comfortable Thanks, Toyota. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Her last name is smith
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January 11, 2025

My experience with this dealership was great. The inspection and recommendations were completed to my satisfaction. More

by Tia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Stevenson , service advisor
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January 10, 2025

Came for recall was there two hours, internet site said service was completed, came and told me I would have to come bank they didn’t have the recall part More

by No
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other
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Jan 14, 2025 -

Nalley Toyota Stonecrest responded

I sincerely apologize for the inconvenience you experienced during your visit. It’s frustrating to spend time at the dealership only to learn the recall part wasn’t available. We strive to provide efficient service and clear communication, and I’m sorry we fell short. Please reach out to me directly so I can assist in scheduling your return visit and ensure the necessary part is ready. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

January 09, 2025

The service advisor was very knowledgeable and helpful. I was very satisfied! I will return More

by Focus one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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January 08, 2025

I received excellent service. I was processed in for service in a timely manner and kept informed of all service recommendations for approval. My 75,000 mile service was complet More

by mullen.deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanequa
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January 08, 2025

Mr.. Shawn take care everything just waiting on recalls ty thank you thank you thank More

by Arthur simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Shawn
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January 08, 2025

I visited Toyota Stonecrest late on Monday 6th Jan 25. Though it was late the reception was good and successfully had my car serviced perfectly within 2 hrs as promised. I thank the service staff for acco More

by KBota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl
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