Nalley Toyota Stonecrest

Incomplete service Had the 25000 mile service receipt stated That the tires were rotated and I know for a fact if you were not one of the tires was mossing its screw cap Had the 25000 mile service receipt stated That the tires were rotated and I know for a fact if you were not one of the tires was mossing its screw cap and that tire wasnt moved. This Makes one wonder what else on the checklist they lied about More

DONT ALLOW THEM TO SERVICE YOUR VEHICLE! DON’T. TERRIBLE experience with my tires from DAY 1. fo We have confirmed that your concerns were reviewed appropriately with Nalley Toyota Stonecrest on TERRIBLE experience with my tires from DAY 1. fo We have confirmed that your concerns were reviewed appropriately with Nalley Toyota Stonecrest on 11/08/2017. Your email has been documented at our National Headquarters under file #1711080277. If we can be of further assistance, please feel free to contact us. Sincerely, Teayra R. Toyota Customer Experience Center Customer By Web Form (Betty Barnes) 11/10/2017 12:43 PM Currently at the Toyota dealership in Lithonia GA. Cannot express enough of my disappointment in this company. Problems with tire pressure from The Beginning when purchased in December of last year. Tire “popped” putting me and my family at risk of a serious accident last week. One dealership Atlanta Toyota wanted to charge me! (car still under warranty-not tire warranty). Lithonia dealership WHERE I PURCHASED THE CAR (funny how they Always ask me this) has had me come in three times in addition to several other times when Pressure was OFF (they put in 52 psi in the problem tire! All should be at 32 or 33 psi). Terrible Experience DONE with Toyota .. Customer By Web Form (Betty Barnes) 11/11/2017 05:01 AM My situation of BAD service was not resolved. Staff pretentiously/professionally kind... but did not follow through with proper protocols, twice, and miscommunications. Me. Johnson, Jonah, Abraham and even the Customer Care Rep Ms Shabazz were involved. But having to take the time to Repeatedly state the HISTORICAL tire problems and challenges some documented; some not, be walked through the bay to be shown a problem etc only depleted My time and money!!!After several visits still charged for tire when propblem was ongoing and pointed out that it began almost 1yr ago! Out of over $200 due to their negligence to provide the so called “customer care” you All advertise. This situation is so unprofessional and sad that once I expressed I would be honest about the service I didn’t even receive a survey email (as promised) like I usually do. One of the several actions taken to prove irresponsibility and an admission of error on their part in Historically and Presently not LISTENING to the Customer and Solving/Resolving My tire problems. Family members warned me about So called Toyo Care a few days ago. They too Were Toyota Owners. I stand with them in stating “Good Cars TERRIBLE CUSOMER SERVICE”. Wish I had known previously. Toyota would not have been my choice. More

Bad Experience I am surprised by the great rating of this dealership. However my review is specifically with regards to service and the subpar standards I experience I am surprised by the great rating of this dealership. However my review is specifically with regards to service and the subpar standards I experienced. I wanted to make sure that I shared it with the world. Not a dealer to take your automobile to for service. More

Unprecedented Service I recently purchased a new vehicle at this dealership. Every person I encountered was phenomenally helpful. I was assisted by Greg, Jamel M., Antavia, I recently purchased a new vehicle at this dealership. Every person I encountered was phenomenally helpful. I was assisted by Greg, Jamel M., Antavia, Pat, and Demetrius and I am thankful for their sincerity, generosity professionalism, and patience. I could not have imagined a better car buying experience. Everything was thoroughly explained to me. They really went above and beyond and I am very much appreciative and satisfied with my purchase. Customer service here is by far the best in comparison to other places I’ve dealt with. My experience was easily a 5/5. ~Brianna More

I felt like family Brought my RAV4 to service and felt confident that we were in good hands. Raymond has an easy way of making you feel that he will taje care of you, an Brought my RAV4 to service and felt confident that we were in good hands. Raymond has an easy way of making you feel that he will taje care of you, and his recommendations are for your safety and interest. Which he cares about More

Great Sales Rep I recently purchased a used 2014 Tacoma through this dealership. The sales rep, Jamel Talbert, was very helpful and responsive to my inquires. He was I recently purchased a used 2014 Tacoma through this dealership. The sales rep, Jamel Talbert, was very helpful and responsive to my inquires. He was honest and straight to the point, providing a smooth and simple car buying process. He even mailed me my garage remote which was forgotten in my traded in vehicle. Hats off to Jamel, he kept it very professional. More

Dropping the ball... Over and over again My uncle has a Toyota Camry with 128k miles. The engine is blown. That's right. An 07 Camry 4cyl with 128k miles with a blown engine. Surprised? Toyot My uncle has a Toyota Camry with 128k miles. The engine is blown. That's right. An 07 Camry 4cyl with 128k miles with a blown engine. Surprised? Toyota isn't. They are aware of the problem. So much they extended the warranty to ten years and 150k miles. I called Toyota for him and they explained he was out of warranty by 2 days and would not help him out at all. They recommended that we call the dealer and the service manager could call for him and possibly get it resolved with the permission of the Toyota rep. We called and Joe Johnson answered. He was great at first. He said he thought they would be able to do something and offered to waive the diagnostic charge. Then my uncle called the next day and left a message. Nobody called him back. Okay, maybe that's a fluke. Even though this is a high priority situation, he didn't return the call. Next day, my uncle calls again. Was put on hold for 6 minutes and then hung up on. So, I try to help him out and emailed the general manager so we can see if perhaps he can help. The general manager still hasn't called us back. At this point my uncle is apprehensive about going there because they have dropped the ball over and over again. I expressed his concern in an email to Joe and he replied "I hope they take good care of you at McDonough..... *crickets* What?! So you have a customer who has a car with a known problem 2 days out of warranty and you not only drop the ball over and over. Instead of apologizing and getting on the ball they basically told us "Don't let the door hit you. Now, let's see where else I can post this since I have nothing better to do today than sit around posting reviews about Nalley Toyota of Stonecrest on every site I can possibly imagine. More

Service level has fallen Toyota has serviced my car for 4 years. Service has been good. Last Saturday I took my car in to have the cabin filter replaced. Utube demonstrated h Toyota has serviced my car for 4 years. Service has been good. Last Saturday I took my car in to have the cabin filter replaced. Utube demonstrated how easy the process is. Well my drawer doesn't close properly and whomever used my car to unload their sunflower seeds. Sadly no one has acknowledged my complaint. Service level is poor. More

Great service!!! My name is Rolanda and I am alway please with my service. Mr. Abraham Castillo is a great service manager, he alway get me out of my visit a hour or l My name is Rolanda and I am alway please with my service. Mr. Abraham Castillo is a great service manager, he alway get me out of my visit a hour or less. He great me very well. He's a very pleasant person. I would definitely recommend Nalley Toyota for all your car needs. And definitely recommend Abraham Castillo, he's awesome. You don't find to many people like that. He go over and beyond his service to please you. Thank you Abraham Castillo for the wonderful service you give! More