Nalley Toyota Stonecrest

Mrs. Pat is awesome! I had a financial issue regarding my refinance and GAP status. She jumped right in, explained everything and got me some help. Even if you're stressed I had a financial issue regarding my refinance and GAP status. She jumped right in, explained everything and got me some help. Even if you're stressed, she talks to you in a calming matter where you don't even worry about your issue because you get the feeling it will be taken care of. We need more like her. All my concerns were addressed. More

Trade-In Very quick and efficient, friendly customer service, they made sure I got the best deal for my trade in and that the new car had everything I was look Very quick and efficient, friendly customer service, they made sure I got the best deal for my trade in and that the new car had everything I was looking for. Definitely recommend! More

Great service from Mrs Pat and delivery team. They shared with me how to operate the technology on my vehicle. I didn't have to do anything but listen. from Mrs Pat and delivery team. They shared with me how to operate the technology on my vehicle. I didn't have to do anything but listen. More

Awesome experience This company was very customer friendly i had the best experience and i would definitely be referring my customers to this company in particular!!!! T This company was very customer friendly i had the best experience and i would definitely be referring my customers to this company in particular!!!! The employees i saw where JD Reevies best sales man ever he took real good care of me also Shamaul Howard was my finance person awesome man and last was MS. Pat very sweet lady over all this was my first time buy and the best experience More

An amazing experience! I was in need of a new car and had heard of Toyota at Stonecrest. I was politely greeted by Jonathan Battle and he literally addressed every need that I was in need of a new car and had heard of Toyota at Stonecrest. I was politely greeted by Jonathan Battle and he literally addressed every need that I had. Answered every first buyer question no matter how insignificant. Throughout the test drive he made sure I was aware of all of the features included with my new vehicle. With this being my first vehicle purchase I was nervous about going into the finance office, but working with the finance department was quick and painless. Ms. Pat explained the added features that come along with new Toyota purchases and she has such a beautiful soul. I was in and out in 2 and a half hours with a new car and a huge smile. More

Personality of staff I was greeted with a smile as I entered the door which really helped me to feel welcomed. I met Ms Pat Shabaz was just professional I was greeted with a smile as I entered the door which really helped me to feel welcomed. I met Ms Pat Shabaz was just professional More

Car purchase The customer service that I received and still receive from Nalley Toyota is excellent. Ms.Pat Shabazz, Christian Nyles, Shemall and Zach have taken c The customer service that I received and still receive from Nalley Toyota is excellent. Ms.Pat Shabazz, Christian Nyles, Shemall and Zach have taken care of every concern or question I’ve had. And they do it in a timely manner. The friendliness and time taken to help didn’t change after I bought the car, even when it’s busy. I tell everyone I know about my experience and recommend when they’re looking for a car, to go to Nalley More

New vehicle purchase Just purchased a new vehicle with Ms. Pat and her team. Great Customer service and a very welcoming environment. Every time I arrive I always get a be Just purchased a new vehicle with Ms. Pat and her team. Great Customer service and a very welcoming environment. Every time I arrive I always get a better and better experience. Thanks More

GREAT PLACE TO SHOP Easy car buying experience all the way. This is our secons car from them . They gave us the best price upfront.Will be back Thank You Easy car buying experience all the way. This is our secons car from them . They gave us the best price upfront.Will be back Thank You More

Worst Buying experience I've ever had I went to this dealership to look at a RAV4 they had on their lot that I couldn't find anywhere else. I was told it was there and they were getting t I went to this dealership to look at a RAV4 they had on their lot that I couldn't find anywhere else. I was told it was there and they were getting the keys as we spoke and he held them until the dealership closed. I went there when they opened the next day and don't you know it sold during non business hours. After I drove a similar RAV4 twice I was hesitant to go to a 4cylinder after driving 6 cylinders for many years. But I figured I'd see what kind of numbers they come up with. I voiced my concern about paying more for a downgrade from a 2017 4Runner to a 2019 RAV4. The finance individual assured me it wasn't a downgrade because of this and that. I believed him. When I voiced my opinion about the cost and what I wanted to pay he repeatedly kept saying numbers don't lie. Well don't you know he'd leave and come back a little lower. This was done a few times. I wanted to sleep on it because I did have concerns with the 4cylinder and cost. I mentioned this several times and was tagged teamed buy 2 individuals and finally gave in. I knew when driving home this was a BIG mistake. I called the very next business day when they opened and wanted to see if I could cancel the sale and get my vehicle back. Well somehow even though it was on a Saturday when I bought the vehicle they were able to get it titled in my name and now would be considered a used car. I would have to trade the new car and buy mine back. But I was going to pay more to buy my car back than what I paid for the new car. Even though the finance individual told me I wouldn't be down grading from my car to the new one. He also told me I wouldn't have to make a payment for 90 days. My paperwork says 1st payment is next month. In addition the salesman told me it had XM radio with the free trial. It doesn't. With all this being said if you want to sleep on it then sleep on it and don't let them bully you into signing right then. And if you ask if it has a certain feature make sure it does instead of believing anything they say. More