Nalley Toyota Stonecrest

I was looking at a 2009 BMW 328i and was told vehicle was at BMW shop for inspection. Why advertise when vehicle is unavailable. Shinaiya Axell informed me it’s first come first served. She couldn’t tell at BMW shop for inspection. Why advertise when vehicle is unavailable. Shinaiya Axell informed me it’s first come first served. She couldn’t tell me exactly how long the vehicle would be in shop. No customer service at all considering I was looking to buy and coming from Fayetteville, Ga. I would not refer any of my friends / family. More

I wanted to get service for my 2020 CHR on today Saturday May 15 the receptionist said that they( Erica)had 30 appointments and would be Monday to fit me in. So I left and came to Stone Mountain Toyota bam May 15 the receptionist said that they( Erica)had 30 appointments and would be Monday to fit me in. So I left and came to Stone Mountain Toyota bam they took me in without a problem. Nalley Toyota don't want to make money. I'm going to always come to Stone Mountain to get services they never turn money away More

I put money down on a CPO Camry, and told the salesperson, Blake Hinton, the sales price I saw online. He agreed to give me the price, but did not give me a copy of the paperwork where he deducte salesperson, Blake Hinton, the sales price I saw online. He agreed to give me the price, but did not give me a copy of the paperwork where he deducted $250 for pronounced scratches and the cost with taxes and services. When I reviewed the financial paperwork the cost appeared much higher than what was agreed upon, and did not reflect the price quoted to me of the service contract. Then I was urged to quickly obtain insurance, but the repairs and cleaning had not been done. Also, the Vehicle Diagnostic Report copy was handed to me face down. It indicated repairs that were not completed; the cylinder had a red indicator. The Quality Inspection Check Sheet, which stated, "all items must be checked," had multiple items unchecked. I am contacting an attorney to withdraw from this purchase. More

Very nice sales people. Worked with me and really helped me out! Would recommend Toyota Stonecrest to any one in need of something new. Thank you! me out! Would recommend Toyota Stonecrest to any one in need of something new. Thank you! More

I bought my 2015 Prius here & always had it serviced here despite complete dissatisfaction because it is nearest Toyota Service to my home. I now drive an additional hour to have it serviced elsewhere. Numer despite complete dissatisfaction because it is nearest Toyota Service to my home. I now drive an additional hour to have it serviced elsewhere. Numerous issues! You are warned. More

Not trustwortthy I have been a customer of Stonecrest Toyota for the past 3 years since I bought my car from them. I no longer trust this dealership anymore because o I have been a customer of Stonecrest Toyota for the past 3 years since I bought my car from them. I no longer trust this dealership anymore because of their lies about what needed to be repaired regarding my tires. I had told them that I thought my tire sensor may need to be replaced. Toyota said they found 3 tires with nails and all of the tires needed replacement along with a wheel alignment which would be about $500 on sale and the sale would go off June 1. So, I took my car to a tire business. The tire business informed me and showed me that I had 1 nail in a tire, and 2 nails in another tire. They were able to patch the tire with 1 nail, and had to replace the other tire that had 2 nails. They also found that the sensor for one of the tires had to be replaced. This service only cost me $184. IT'S TERRIBLE THAT THIS CAR DEALERSHIP TRIES TO CHEAT WOMEN OUT OF UNNECESSARY EXPENSES. I NO LONGER TRUST STONECREST TOYOTA. More

Each service advisor will quote different prices for services. I do not trust Nalley Toyota @ Stonecrest. This dealer was much better before Nalley took over. services. I do not trust Nalley Toyota @ Stonecrest. This dealer was much better before Nalley took over. More

I purchased a pre-owned vehicle and was told that dealer would clean and repair damaged bumper and they did. When I returned to dealer and questioned stains Mr. Shugari and Mrs. Pat did not hesitate to m would clean and repair damaged bumper and they did. When I returned to dealer and questioned stains Mr. Shugari and Mrs. Pat did not hesitate to make me happy. They were very adimate about making sure all of my needs were met. More