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Nalley Toyota Stonecrest
Lithonia, GA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 640 reviews
October 24, 2022
Jessie "JD" Reid provided excellent customer service. He was very knowledgeable, patient and answered all my questions. Very satisfied with our purchase. He was very knowledgeable, patient and answered all my questions. Very satisfied with our purchase. More
by Keisha Cornwell
Employees Worked With
Jesse, Reid, Greg Campbell, Gido Goncalves
September 01, 2022
Absolutely poor customer service. A 35 day negotiation only to finalize and be sold out from under me. I planned vacation around delivery of my trades from 4 hours away only to be tol A 35 day negotiation only to finalize and be sold out from under me. I planned vacation around delivery of my trades from 4 hours away only to be told the car sold and they had another similar that they wouldn't negotiate on. They then tried to reduce my trade value by 2500 on the final deal sheet and had essentially no remorse. The salesman was a "general sales manager" named Erik and he was a very poor communicator and quite calloused. More
by ambrosed22
Employees Worked With
Erik Sims
June 01, 2022
We seem to start out fine. Primarily email was used to correspond and sales person answered any questions I had. They also gave me a price on my trade that was in line with loc Primarily email was used to correspond and sales person answered any questions I had. They also gave me a price on my trade that was in line with local dealer be it a little low. I had decided to go forward over the Memorial Day weekend. Since I live out of state I was going to have an independent inspection done. I sent off email asking would that be allowed with me giving a deposit prior. This is where 3 stars comes in, no response at all and no further contact to date! I looked on line, but appears that car is no longer listed. I don't know if the car was sold or what? All they needed to do is tell me. More
by dkelly7774
Employees Worked With
Shamaul Howard
April 03, 2022
My whole experience from beginning to end was unsatisfactory. The whole time I was there just felt like a transaction. The only good thing to come out was that I got the car wanted. I didn’t even unsatisfactory. The whole time I was there just felt like a transaction. The only good thing to come out was that I got the car wanted. I didn’t even get basic car mats. I also was charged almost $4000 for something that was not explained to me. Side note, if you’re a single female don’t go by yourself. I felt taken advantage of because this was my first car buying experience and they were aware of that. I’ve emailed the GM and haven’t heard anything back as of yet. More
by Devina
Employees Worked With
Shinaiya Axell
April 01, 2022
Please be careful and get it written, when they say it comes with Toyoguard. I brought two vehicles both with Toyoguard stickers but nothing in writing. When I went for the service, I came to know, there comes with Toyoguard. I brought two vehicles both with Toyoguard stickers but nothing in writing. When I went for the service, I came to know, there is no Toyoguard coverage on one of my vehicle. When I try to reach the dealer, they started putting me from one department to another and without any satisfactory resolution. More
by al
Employees Worked With
Operator
January 27, 2022
The worst experience when buying a vehicle. To much bad things happened that I will be here all day typing. I will not be purchasing any more cars from this place nor recommend to anyone. things happened that I will be here all day typing. I will not be purchasing any more cars from this place nor recommend to anyone. More
by Edilemir
Employees Worked With
Shamaul Howard
September 30, 2021
I bought a car from nalley Toyota of stonecrest in 6/21. They were very fair and reasonable with helping us find a reliable used car for under 10k. We went with Nally Bc we understood they do great business They were very fair and reasonable with helping us find a reliable used car for under 10k. We went with Nally Bc we understood they do great business and are not out here stepping on people by putting them in unreliable cars. We even spoke with the used car manager for an hr who assured us they don’t even sell cars that won’t hold up Bc all of their cars go through a Nalley inspection to assure its reliable. To wrap this up, 3 months later exactly 8/2021 the transmission went out on that car and All Nally could do was offer us a “slight discount” on replacing the transmission with a 90k mile used transmission for just under 5k. I’m not sharing this to Deter anyone from shopping with Nalley but doing my part to share my experience with them, and I certainly won’t ever be shopping with the brand of dealers ever again. All the quality and service the assure you of before purchase goes out of the window xxx soon as you sign those papers. More
by Torian346
Employees Worked With
Finance manager & used car manager
September 27, 2021
Steve the service manager is a honest great guy he correct a mistake a other dealership made on my convertor on my truck. He went out of his way to make it right for me great guy and great work. I wi correct a mistake a other dealership made on my convertor on my truck. He went out of his way to make it right for me great guy and great work. I will buy my next truck at this place they treat there customers right 100%. More
by Adams painting
Employees Worked With
Steve service manager great guy..
