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Nalley Toyota Stonecrest
Lithonia, GA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 640 reviews
November 10, 2023
The service concierge was pleasant enough but I don’t ever feel confident that the work purchased is completed. I would like cameras in the bays to check on progress. I would also like my car washed and ever feel confident that the work purchased is completed. I would like cameras in the bays to check on progress. I would also like my car washed and vacuumed as part of the service…I have been to other dealerships that provided that. More
by rosalindsemail
Employees Worked With
I dont remember the name
March 27, 2023
If I was writing this review 2 years ago, I would have given Nalley Toyota Stonecrest 5 stars. We had an excellent sales experience, during which we were told and given a brochure for the Toyota Guard Pla given Nalley Toyota Stonecrest 5 stars. We had an excellent sales experience, during which we were told and given a brochure for the Toyota Guard Platinum that our new car came with. Unfortunately, at the expiration of our two years of the standard Toyota Care, we were told that the Platinum is not reflected on our car, despite the previous repeated representations by the sales team at the time of sale that we would have the extended Toyota Care Platinum for this vehicle. Unfortunately, we will no longer be recommending or returning to Nalley Toyota Stonecrest, as they have refused to honor the representations made at purchase. More
by Katie
Employees Worked With
Sales employee no longer employed
March 01, 2023
YOU WILL REGRET COMING TO THIS DEALERSHIP! THIS DEALERSHIP SOLD ME A LEMON! Car broke down the first week then after three months needed a new motor! To add insult to injury I initiated ALL THIS DEALERSHIP SOLD ME A LEMON! Car broke down the first week then after three months needed a new motor! To add insult to injury I initiated ALL communication, the dealership would not provide me with an adequate rental and left me without a vehicle! I ABSOLUTELY REGRET DOING BUSINESS HERE, THIS DEALERSHIP IS UNPROFESSIONAL AND SHADY WITH NO INTEGRITY! More
by Lamont
Employees Worked With
Andy Phillips, and Toniqua, Shinaiya Axell
January 23, 2023
James was my service manager recently when I got an oil change. James gave great service and feed back! It was my first time visiting this dealership and will definitely come back . Thanks again!! change. James gave great service and feed back! It was my first time visiting this dealership and will definitely come back . Thanks again!! More
by Rtmmoses
Employees Worked With
James G was my service manager
December 28, 2022
The wait times are ridiculous even with an appointment. Why should you make an appointment if people who didn't are ahead of you. I've been waiting patiently with my autistic daughter for over an hour for Why should you make an appointment if people who didn't are ahead of you. I've been waiting patiently with my autistic daughter for over an hour for a simple oil change. It makes no sense and staff aren't friendly. More
by Jewell
Employees Worked With
N/A
December 15, 2022
Abraham Castell deserves the highest rating because is very efficient, professional, knowledgeable, personable. I have been his customer for the last 8 years and I am completely satisfied. I recommend him very efficient, professional, knowledgeable, personable. I have been his customer for the last 8 years and I am completely satisfied. I recommend him to all my friends owning toyota's More
by conkline
Employees Worked With
Abraham Castell
December 09, 2022
Abraham Castillo is one of the best services advisers I have ever had. He communicates with me every step of the way while my car is getting services. He advises me on what needed to be done and when it ne have ever had. He communicates with me every step of the way while my car is getting services. He advises me on what needed to be done and when it needs to take care of so I am not surprised on my next service. More
by Chrissy1019
Employees Worked With
Abraham castillo
November 30, 2022
I took my Kia optima that I purchased from Nalley Toyota last month October in for an oil change and filter change I purchased the car in October so I already had to schedule an oil change. Took it to Nalle last month October in for an oil change and filter change I purchased the car in October so I already had to schedule an oil change. Took it to Nalley Toyota Stonecrest my appointment was at 9 AM took them two hours to finish my car and the cost was almost $80. Never again! More
by vtbyrd
Employees Worked With
Aerica Weaver
November 25, 2022
Awful experience. Had an appointment today with Stephanie Arroyave-Gomez. Drive an hour and a half. She is not there and then after waiting for an hour they tell m Had an appointment today with Stephanie Arroyave-Gomez. Drive an hour and a half. She is not there and then after waiting for an hour they tell me the car that I came to see has been sold. No apologies no apology from Stephanie and a 3 hour wasted trip. Ridiculous. More
by robert.actionnetworks
Employees Worked With
Stephanie Arroyave-Gomez
November 04, 2022
I’d like to speak with the owner of this dealership for unscrupulous and unethical practice in the service department. Taking advantage of a customer who did NOT authorize vehicle repairs. In which the d unscrupulous and unethical practice in the service department. Taking advantage of a customer who did NOT authorize vehicle repairs. In which the dealership took upon themselves to authorize. Later threatened to dismantle the vehicle and leave it inoperable. Stay away from this dealership of crooked practice More
by Cowrishell
Employees Worked With
Service desk Olin Dunford threatened to dismantle vehicle. , Ollin Dunford
