Nalley Toyota Stonecrest

We had appointment on a Monday they had to order part was told to come back that Friday anytime between 8am and 1pm my husband takes my truck for me got there at 11:30 they now telling him that he doesn’t ha told to come back that Friday anytime between 8am and 1pm my husband takes my truck for me got there at 11:30 they now telling him that he doesn’t have an appointment from beginning until end the service person was being very rude I got off work went up there and asked directly for service manger (was just going to see about loaner until they got it fixed) he comes out and lets me know that they have my truck back there and be ready in 30 mins during the time we had corporate on the phone listening to how they treated my husband she heard how the service lady was talking to him and they was shocked More

You ruined a two car buying customer from your dealership you ruined the experience in your service department. My son's hubcaps were broken during his first service on his new car. first the broken hubcaps you ruined the experience in your service department. My son's hubcaps were broken during his first service on his new car. first the broken hubcaps were thrown in the car for my husband to drive off and not take the blame for it but my husband saw it and pointed it out to ther service manager and was told the service department would pay for it. my son called and called over several days to get somebody on the phone to get the hubcaps replaced he had to drive over there to talk to somebody to get somebody on the phone the service manager on duty then told him he was going to drive to AutoZone and pick them up came back in 20 minutes and told him that AutoZone was closed. my son drove over to AutoZone it was not only open the hubcaps were there he purchased the hubcaps and brought the receipt back then your service manager stated that they didn't have to do this when he got upset and told him that he lied to his face so you ruined a two-car purchasing customer over $53 experience. He was then told that he could not be paid for those hubcaps while he was there and that you're sending a check we are expecting this check. Terrible that he would try to get over in a young person and then when called out in his life stated we don't have to do this. Was it really worth the service department ruining this customer experience. I have purchased two cars from this dealership with this first service experience. This was Dec. 27th around 4pm and this whole experience took two hours. So whatever manager was on duty was the problem. More