Nalley Toyota Stonecrest

Service was okay. I'm a senior citizen and I wish they had more time to explain the features again of the SUV this is my first Toyota and it's all new to me. I'm a senior citizen and I wish they had more time to explain the features again of the SUV this is my first Toyota and it's all new to me. More

Forgot to place return sticker on the windshield. Everything else was fine. I am satisfied with everything else. Everything else was fine. I am satisfied with everything else. More

The facility is always clean and staff is professional. Service writer always suggests recommendations and assist with my needs Service writer always suggests recommendations and assist with my needs More

I had to have my 2023 Rav 4 towed there from my office. It arrived at the dealership at 10am. Around 11 I called to see if they had a chance to check it out. No one answered the service number. I proceeded It arrived at the dealership at 10am. Around 11 I called to see if they had a chance to check it out. No one answered the service number. I proceeded to call roughly every 20 minutes and there was never an answer. I called the parts department and someone “sent a message” to service. No one called back. I called the sales number, and shockingly, no one answered that number either. I left messages with anyone I could get a voicemail for including the GM and no one called me back. I ended up speaking with the operator. She told me that someone had been attempting to contact me all day to approve the repair. I explained that the car was under warranty and that there wouldn’t be a charge. She asked me what was wrong with it. I explained what happened. She said “Oh, that sounds like you need a new engine” and the. Said maybe a battery which wouldn’t be under warranty. Wrong on both accounts. She kept reiterating that she was looking at the techs call log saying that he called me. I told her that it was the incorrect phone number. (I had even confirmed my number with to tow truck driver) She put me through to the gentleman, finally. He didn’t have any answers for me. I finally had a coworker drive me up to the dealership. When I arrived I spoke with a wonderful person whose name escapes me at this moment. I want to say his name started with a “J”. He started looking into what was going on. Insert the gentleman that had been calling me “all day”. Turns out, they hadn’t even brought my vehicle into the bay to look at it…. Since 10am. It was now about 4:30 at this point. “J” apologizes and has me wait in the seating area while his shop manager looks at my car. Long story short (too late) a part needed to be ordered. “J” and the shop manager had it drop shipped so it would arrive sooner than expected and gave me a loaner car in the meantime. The people that I spoke with before had no sense of urgency and even less of a sense of customer service. The woman I spoke to previously mentioned that Nalley closed all of the onsite service lines in all of their dealerships and all calls go to one service company which is ridiculous. I purchased my vehicle from Heyward Allen Toyota in Athens. It was most unfortunate that I was at an office too far away to tow it to with my roadside. Heyward Allen always answers the calls and their service area staff are nothing short of fantastic. My experience at Nalley Stonecrest was abysmal. The only reason there are three stars instead of one was due to “J” and the head mechanic going above and beyond to assist me after the ball was severely dropped by everyone else I spoke with. More

I have been bringing my car to get serviced by your shop ever since I purchased it in 2014, but this time was the worst experience I have ever had with your repair service, and I regret paying you $834.21 t ever since I purchased it in 2014, but this time was the worst experience I have ever had with your repair service, and I regret paying you $834.21 to replace the sway bar links, and the evap core cleaner, because it caused my car to be worst off. The service I received was terrible, my car is now making a grinding noise whenever turning the steering wheel towards the left side. It has never made any noise like that before. Also, the glove compartment of my car was searched and some items were left scattered on the floor of front passenger side. Thankfully I didn’t have anything valuable in my car to steal. More

Nalley is the dealership I’ve used to service my car. The dealership is convenient and the staff is professional. The dealership is convenient and the staff is professional. More

Shawn was Professional Detailed Orient Time sensitive Pleasure to work with Knowledgeable and would recommend him to others. Pleasure to work with Knowledgeable and would recommend him to others. More

Good quality service visit, and very courteous team. Nice atmospheric waiting area. Service completed as expected. Nice atmospheric waiting area. Service completed as expected. More

Rachel is the best service representative. She has been our representative for several years and is actually the reason that we travel a distance to get our vehicles serviced here. She has been our representative for several years and is actually the reason that we travel a distance to get our vehicles serviced here. More

Exceptional customer service from Abraham. He always greet you with a smile. Definitely an access to Toyota. He always greet you with a smile. Definitely an access to Toyota. More