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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
854 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 854 reviews

March 22, 2024

Abraham Castillo is the absolute best reason I service my car at this dealership. I trust him to guide me with the maintenance of my vehicle. More

by Samiam508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
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March 22, 2024

The services was great. My service rep took great care of me, and my vehicle was finish within less then an hour. More

by loismcgreggor1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Wallace
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March 22, 2024

Charged for hours of labor they did not perform. Unprofessional customer service. Management not responsive to complaints. Always leave seat covers and paper floor covers in vehicle when finished More

by Covington83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 29, 2024 -

Nalley Toyota Stonecrest responded

Hello, thank you for reaching out. It’s concerning to read about your experience regarding labor charges and service. Transparency and accuracy in billing, along with professional customer interaction, are paramount. I take your feedback seriously and would like to ensure we address any discrepancies. Please contact me directly to discuss this matter further. - Andy Phillips, Service Manager, (770) 629-0279

March 20, 2024

Can not trust and believe what they say job not completed I have bad experience recently More

by Abdullah T. Siddiqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am not sure service window #5
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Mar 23, 2024 -

Nalley Toyota Stonecrest responded

Abdullah, hearing that you felt you could not trust the information provided and that your requested job was not completed is distressing. Our commitment is to offer reliable service and transparent communication. If the details of your experience have not been thoroughly addressed by our team yet, please contact me so we can work toward regaining your trust and resolving any outstanding issues. - Andy Phillips, Service Manager, 678-458-7450

March 19, 2024

Surprisingly I don’t mind coming in when my Service Advisor is Abraham. He makes me feel heard and I can truly trust him to guide me with my service. More

by mwalkerzeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
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March 19, 2024

The process was easy the customer service was great, and I will recommend anybody to the dealership More

by akirab.daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl Tyler
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March 17, 2024

The service department is always great! ESPECIALLY my service advisor Ms. Tanaquia McGregor. She is the reason I continue to service my Camry at Nalley. Please keep up the awesome service More

by tedunlap10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't have any interaction with any of these people.
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March 17, 2024

This dealership has good customer service and the service manager and his team make sure they meet the needs of their customers. More

by Wekapal77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve ( service manager) Jaylon (service advisor) Terry( mechanic).
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March 15, 2024

The sales rep Justin went above and beyond to make sure I was happy with my vehicle, while being professional and kind. Justin listened to my needs and concerns and never rushed me to make a decision on a ve More

by A.Nicholas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
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March 15, 2024

Very friendly advisor. She explained the services and kept my abreast of the status of my vehicle via text and email. More

by Pamela C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond
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