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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
854 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 854 reviews

April 06, 2024

Had a bit of a wait time and therefore Shawn was gracious to compensate me for it. Also Shawn keeps me informed of services needed. More

by QCGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHAWN GRANVILLE
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April 04, 2024

The wait time was a bit long but, overall excellent service! The service rep was awesome! More

by jeniet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley Spence
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April 04, 2024

The best auto dealership to deal with. Simply the best. Tolegie your sales rep is just great. More

by captainmichael85@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Telogia
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April 02, 2024

People are very friendly and professional there. We bought our vehicle there, definitely will go back. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Sims , Lindsay Carrow
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April 01, 2024

Courteous, friendly, dependable, knowledgeable, amazing customer service, comfortable waiting area, provides complimentary coffee, tea and water. The representatives keep you informed regularly about the u More

by craigdmorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey truly deserves 5+ stars. What an amazing service representative, knowledgeable, courteous, kept the customer informed
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March 30, 2024

All of my concerns were addressed in a timely manner. The associates were very nice and they explained everything well. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda at the service desk
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Apr 04, 2024 -

Nalley Toyota Stonecrest responded

Thank you for your wonderful review. It's great to hear that you had a fantastic experience at our dealership. Our team works hard to ensure that each customer leaves happy and satisfied, and it's rewarding to know that we were able to meet your needs.

March 27, 2024

Friendly but not as efficient as should be, slow but considerate. Good customer service skills. More

by terranb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonique McGregor
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Mar 30, 2024 -

Nalley Toyota Stonecrest responded

We appreciate your review and are thrilled to hear about your experience at our dealership. Our goal is to offer exceptional customer service, and it's great to know that we were able to meet your expectations. We look forward to serving you in the future.

March 25, 2024

Always great service. Love Areca is a wonderful sales representative. Quality customer zer6when I bring my truck in . More

by darlenedillon498@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Areca
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Mar 29, 2024 -

Nalley Toyota Stonecrest responded

Your review is truly appreciated. Our team is committed to making sure each customer has a positive experience, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again in the future.

March 25, 2024

I took my car in for an oil change and pay a little over $300.00 for services that I had to agree on and would be notified when the part was received at the shop.I was told if I agreed to get the work done More

by ENSBITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Wallace
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Mar 29, 2024 -

Nalley Toyota Stonecrest responded

Hello, thank you for reaching out. It's disappointing to read about your experience and the apparent miscommunication regarding service and diagnostic fees. I apologize for any confusion and inconvenience this has caused. If we haven’t already resolved this matter, I urge you to reach out to me directly so we can address your concerns and ensure that you are compensated fairly for any misunderstandings. - Andy Phillips, Service Manager, (770) 629-0279

March 24, 2024

Very courteous, respectful of my time and made me feel like a valuable customer. Excellent experience and great customer service. More

by dianekeithmatthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey/5 stars
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Mar 24, 2024 -

dianekeithmatthews responded

dianekeithmatthews Very courteous, respectful of my time and made me feel like a valuable customer. Excellent experience and great customer service. Was in and out in under an hour.

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