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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
640 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 640 reviews

November 25, 2023

Very professional. I was informed of the condition of my car and how much it cost. Excellent service. More

by hcd6150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
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November 25, 2023

Ashley the salesman was great would use her again. The own team was great. The price was good on my 2024. More

by ChadR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley
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November 24, 2023

Had to wait 3hrs for my car to be serviced. I was really a bad experience More

by owusugrant332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Audrey spencer
Report | Print
Nov 28, 2023 -

Nalley Toyota Stonecrest responded

I would like to have a better understanding of your experience. Please reach out to me at (770) 629-0279 at your earliest convenience and we will do our best to resolve this with you. Andy Phillips, Service Manager Nalley Toyota Stonecrest

November 24, 2023

My experience here was incredible, and very professional! I am very pleased with the staff! More

by Ikeman_525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person I worked with is in service, and he was phenomenal
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November 24, 2023

Shawn is always a please to work with. He’s personable and patient. I will always ask for his help. Thank you. More

by Mrsascopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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November 23, 2023

They were straight to the point, got the job done without the dog and pony show and with great customer service. More

by rbuggs47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Campbell, Greg Campbell
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November 23, 2023

My advisor was very good to me. He should be with respect and great job. More

by robinsoncraig463@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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November 21, 2023

Very professional and helpful,is consistent with keeping the customer informed with what is going on More

by margalex57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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November 20, 2023

I appreciate this dealership because it supports my neighborhood and has maintained my vehicles for years! A. Castillo is an exceptional advisor! More

by Gcherryb
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Castillo
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November 20, 2023

I was told that my Warranty didn’t cover the tire being replaced and the service was performed. I showed the service manager all my service warranty papers. He told me it didn’t cover the tires of my wife More

by amsmnssaafir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Burns
Report | Print
Nov 27, 2023 -

Nalley Toyota Stonecrest responded

I am concerned to hear about the miscommunication regarding your warranty coverage and the delay in rectifying the situation once it was brought to our attention. Your feedback is crucial for us to improve our service. We value your business and trust, and I want to ensure that we take swift action to rectify this error and restore your confidence in our dealership. Andy Phillips, Service Manager Nalley Toyota Stonecrest (770) 629-0279

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