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Nalley Toyota Stonecrest
Lithonia, GA
854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 854 reviews
May 12, 2024
Poor customer service, poor repair time incomplete work and missed diagnosis. Took 6 weeks to do repairs. Adviser did not return calls in timely manner. My vehicle still has the problem after paying 2,500 and missed diagnosis. Took 6 weeks to do repairs. Adviser did not return calls in timely manner. My vehicle still has the problem after paying 2,500 for the repairs. More
by Skenn3
Employees Worked With
Areca Weaver
May 12, 2024
Very nice people, easy to make an appointment for service. Parts department is well stocked. My first service on my suv was amazing, service advisor was knowledgeable and I felt like they cared. I ha service. Parts department is well stocked. My first service on my suv was amazing, service advisor was knowledgeable and I felt like they cared. I had to make a second service due to transmission oil leaking under my car. Service advisor and tech showed me the problem and quoted me a $8200 repair, due to the fitting only came with a new transmission. After some research on the internet, Toyota actually sells the fitting and pipe for $50. I ordered the fitting and pipe from Toyota and had another shop complete the repair for $200. I came back to Nalley for an oil change, showed the service advisor the part slip from Toyota, the repair bill and their repair quote. They didn’t even blink or offer an apology. I have another appointment with Nalley for an electrical issue. I’m extremely skeptical of the service department with good reason. The only reason I rate them a 2 is the great service the first time, otherwise it would be a one. However mistakes are made in life, and my trust in anyone can be redeemed. More
by CaryMac
Employees Worked With
Sales Department Not Listed
May 11, 2024
Mr. Reed is stellar! First class all the way. Follow up was timely and provided superb customer service from beginning to end. General Manager was extremely accommodating as well. On a scale from one to te was timely and provided superb customer service from beginning to end. General Manager was extremely accommodating as well. On a scale from one to ten, all tens!!? More
by Sherriboston26
Employees Worked With
JD Reed
May 11, 2024
I love this place they know how to talk to there customers for one and they know how to treat them so I will forever bring my car there for service customers for one and they know how to treat them so I will forever bring my car there for service More
by Tabitha Lamidi
Employees Worked With
Abaha
May 09, 2024
My visit went smoothly…largely because of the service advisor Rachel Smith who was soo patient and helpful from my check in to the time she called me to tell me my vehicle was ready for pick up advisor Rachel Smith who was soo patient and helpful from my check in to the time she called me to tell me my vehicle was ready for pick up More
by thomasralph105
Employees Worked With
Rachel Smith
May 09, 2024
Audley was very professional. My oil change didn't take too long. They let me know what other things I needed completed but were not pushy about getting them done. My oil change didn't take too long. They let me know what other things I needed completed but were not pushy about getting them done. More
by y2shaye70
Employees Worked With
Audley in service
