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Nalley Toyota Stonecrest

Lithonia, GA

4.6
640 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 640 reviews

December 17, 2023

I’m a 70 yo diabetic I had a 11 am appt for an oil change that took almost 4 hrs to get serviced. My blood sugar had started dropping. It should not take that long for an oil change. Kudos to my service advi More

by ysyoung429
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake
Dec 19, 2023 -

Nalley Toyota Stonecrest responded

I can assure you that we do not find this type of behavior acceptable, and would like to address the situation you have described. If you are willing to give us another chance, please reach out to me at (770) 629-0279 to speak with me directly. Andy Phillips, Service Manager Nalley Toyota Stonecrest

December 16, 2023

Great service, nice staff, clean waiting area and restroom. Service advisor keeps you updated on status of service being performed More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua McGregor
December 16, 2023

The service I received was excellent very professional and a very pleasant experience at the dealership More

by Dorothycv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Eke, Chelsea Wallace
December 16, 2023

Blake, my service advisor was very helpful, courteous, informative and professional . I was seen on time. More

by Mommapj52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
December 16, 2023

Excellent service. I have been using this location for several years. Every encounter with employees has always been positive. Ms McGregor has provided the best custome More

by ecookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McGregor
December 15, 2023

Everyone is very professional. They are pretty efficient, getting you out close to the estimated time and they have good coffee: More

by fundy456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Areca
December 14, 2023

I’ve been coming here since 2017. I always get the best customer service here. Of course dealerships could be a little pricey, but they definitely get the job done and get it done rig More

by Generaldtp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Smith, Glenn Lotty
December 13, 2023

I called the same day and get on appointment within the same day a few hours ahead Taniqua my advisor, she is very helpful and Courteous. Taniqua keeps me updated on repairs and prices on front struts for More

by migueldandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua
December 13, 2023

Everyone was so easy to work with and answered every single question I had, especially Stephanie Arroyave-Gomez and Alysha Walton. Love my new car! More

by kelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Arroyave-Gomez, Alysha Walton, Gido Goncalves
December 12, 2023

Jaylon is very professional, hospitable, very knowledgeable of her job, nice, very friendly, and she has great customer service!!! More

by lisa.berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylon, Erik Sims , Lindsay Carrow
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