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Nalley Toyota Stonecrest

Lithonia, GA

4.6
827 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 827 reviews

January 06, 2025

I have two Toyotas that I have been servicing here for several years. My advisor always makes it easy for me to feel comfortable. I appreciate his professionalism and honesty. Way to go Abraham! More

by Moise K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo 5 stars!
January 06, 2025

I was a little put off by the wait when standing in front of the representative when having an appointment but for the most part, it was a kind and professional experience. More

by Deb J
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Name not listed from the service department
January 06, 2025

Friendly organization all the team members are welcoming and ego to help and assist you when you visit the dealership. My sale person is very kind and helpful he did not rush me with making a decision on th More

by seniorbarbara133
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Eke, Ollin Dunford, William Ledger
January 06, 2025

Great communication. Wonderful waiting area. Fantastic service person Jaylond. Isaiah is the best salesperson ever. More

by madikia
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Isaiah & Jaylond
January 06, 2025

This is my second visit at Nalley for services on my Lexus RX 350 and have been satisfied with the services received as well as the customer service from the staff!! More

by toyalewis11
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jaylon
January 06, 2025

Service was horrible waited 4 hours for them to correct a message that was coming up after they did an oil change. More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 21, 2025 -

Nalley Toyota Stonecrest responded

I’m really sorry for the long wait time and the frustration it caused. A follow-up issue like that should have been addressed much more efficiently, and I understand how disappointing that must have been. We value your time, and I’d like the chance to make this right. Please feel free to reach out to me directly so we can discuss your experience further. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

January 04, 2025

I love taking my vehicle to Nally Stone Mountain for services. Excellent customer service Jayla or Ali they are wonderful customer service representative. I would recommend Toyota Nally Stonecrest to an More

by andrea.reynolds41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audly and Jayla
January 04, 2025

Great service they did fantastic getting me taken care of when I had my service More

by jeffe74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaal
January 03, 2025

Nelly Toyota of Stonecrest is good in in servicing my vehicle, advising me when things are needed. Also, the advisor is personable. More

by FeliciaLMeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham advisor
January 03, 2025

Great service 👏 and my rep always answers all my questions. Ensures I know what service I am receiving and what I need to be mindful for. More

by kokede610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond