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Nalley Toyota Stonecrest
Lithonia, GA
870 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 870 reviews
July 28, 2024
Service was excellent! I was greeted with warmth and a pleasant smile. My representative was prompt to assist me within seconds! It was astounding! While waiting there were I was greeted with warmth and a pleasant smile. My representative was prompt to assist me within seconds! It was astounding! While waiting there were updates about my progress which I greatly appreciate! Nalley goes an extra mile to make customers feel comfortable! More
by edwardsdebra841
Employees Worked With
Service Department
July 25, 2024
Shaniya(spelling) the salesperson Was absolutely outstanding She was very helpful and transparent Thank you very much Earl Blackshire outstanding She was very helpful and transparent Thank you very much Earl Blackshire More
by Treyblackshire
Employees Worked With
Chelsea Wallace, Shinaiya Axell, Shamaul Howard
July 22, 2024
They are always timely. My Service is thorough and complete. I know when I drive away I won’t have to come back until it’s something routine. Areca Weaver is the best servic My Service is thorough and complete. I know when I drive away I won’t have to come back until it’s something routine. Areca Weaver is the best service provided ever. More
by Levette_4
Employees Worked With
Areca Weaver
July 22, 2024
I haven't any issues with this dealership or the customer service. My main issue is the wait time. However, I want the work done on my vehicle slow and correct and not fast and wrong. My service advisor Sh service. My main issue is the wait time. However, I want the work done on my vehicle slow and correct and not fast and wrong. My service advisor Shawn G is great. More
by LisaK2332
Employees Worked With
Shawn Granville
July 18, 2024
I bought a Toyota at a different dealership that was a good bit away because it was the only dealership in Georgia that had what I was looking for, but I have now brought that Toyota here twice for servic good bit away because it was the only dealership in Georgia that had what I was looking for, but I have now brought that Toyota here twice for service. The first time it took about an hour to an hour and a half for them to do an oil change. The second time, it has been over an hour and a half and they have not even looked at my vehicle yet. Both times I arrived with an appointment and was on time. I will not be returning here for any reason moving forward. My appointment today was for 12:40pm. I arrived at 12:30pm and was checked in by 12:40pm. At 2pm, I tried to find out what was going on and by 3pm I left without them ever servicing my vehicle. They told me they were just about to start… 2.5 hours after my appointment. What’s the point of having a scheduled appointment if you have to wait over two hours after that for them to get started? And no one ever tried to explain, apologize, or anything. They made it obvious they did not care. Horrible service. More
by jasteese
Employees Worked With
Abraham Castillo
