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Nalley Toyota Stonecrest
Lithonia, GA
854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 22, 2024
I haven't any issues with this dealership or the customer service. My main issue is the wait time. However, I want the work done on my vehicle slow and correct and not fast and wrong. My service advisor Sh service. My main issue is the wait time. However, I want the work done on my vehicle slow and correct and not fast and wrong. My service advisor Shawn G is great. More
by LisaK2332
Employees Worked With
Shawn Granville
July 18, 2024
I bought a Toyota at a different dealership that was a good bit away because it was the only dealership in Georgia that had what I was looking for, but I have now brought that Toyota here twice for servic good bit away because it was the only dealership in Georgia that had what I was looking for, but I have now brought that Toyota here twice for service. The first time it took about an hour to an hour and a half for them to do an oil change. The second time, it has been over an hour and a half and they have not even looked at my vehicle yet. Both times I arrived with an appointment and was on time. I will not be returning here for any reason moving forward. My appointment today was for 12:40pm. I arrived at 12:30pm and was checked in by 12:40pm. At 2pm, I tried to find out what was going on and by 3pm I left without them ever servicing my vehicle. They told me they were just about to start… 2.5 hours after my appointment. What’s the point of having a scheduled appointment if you have to wait over two hours after that for them to get started? And no one ever tried to explain, apologize, or anything. They made it obvious they did not care. Horrible service. More
by jasteese
Employees Worked With
Abraham Castillo
July 17, 2024
All members of your service department that assist me on my appointments are great, especially Rachel Smith. She provides accurate details about repairs and services. However, it is her kind and friendl on my appointments are great, especially Rachel Smith. She provides accurate details about repairs and services. However, it is her kind and friendly demeanor that is a Public Relations Courtesy message to me from Nalley Toyota. Rachel, as well as other members of you service department provide a pleasant experience from initial car drop off in the garage to car pickup outside. Thank you for the quality of the work provided and thank you for the quality of your staff. More
by I tried to buy my car from your dealership
Employees Worked With
Rachel Smith
