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Nalley Toyota Stonecrest

Lithonia, GA

4.6
870 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 870 reviews

August 12, 2024

The service department at this dealership needs to treat their customers with more professionalism and respect More

by davidmahamadou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Audley
Aug 17, 2024 -

Nalley Toyota Stonecrest responded

Thank you for your feedback. I’m sorry to hear that you felt the level of professionalism and respect in our service department did not meet your expectations. We take this seriously, as every guest deserves to be treated with the utmost respect. I’d appreciate the opportunity to discuss your experience further so we can address these concerns and improve our service. Please feel free to contact me directly. Richard Sanchez, General Manager Nalley Toyota Stonecrest (770) 629-0279

August 09, 2024

Simply the best experience. I always have a great experience here, everyone is always so informative and helpful. More

by meme.rucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adel
August 09, 2024

I had great service and great customer support, and will be returning in the near future. More

by mirnaricketts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the employee’s name.
August 08, 2024

Prompt attention to service details. Timely delivery of my vehicle. Taniqua did very good job. More

by kiritapatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua McGregor
August 08, 2024

The greeters were nice. The advisor was receptive, pleasant, accommodating, and she kept me updated and informed of what was going on with my vehicle. The Service waiting ar More

by Thomash360
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Hale
August 07, 2024

Chelsea yook very good care of me with my oil change! She was professional, nice and explained everything perfectly. I appreciated her kindness, as it tends to be lost in the automotive space. Thanks Che More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Hale
August 06, 2024

Excellent service from Ms. Weaver my service agent while I was there. Very courteous and efficient with what she does. More

by modiwhi06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Weaver service agent that wrote up my service work
August 05, 2024

Nalley Toyota Stonecrest as been my primary service center for my Camry since 2021. They've been helpful in diagnostic, servicing, and repair work for the last three years and have made me a Toyota fan More

by jbanes90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua McGregor
August 05, 2024

The service experts are very knowledgeable and attentive to customer needs. I was kept abreast of the status of my vehicle. The waitng area was comfortable and met my work needs. More

by adenise.kiel
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
August 04, 2024

Very happy except I have not gotten my tag yet and temporary tag runs out on September 6 and today is Friday September 2. I called dealership and they were not able to help me. More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyreek Williams, Skyler Clooman, Michelle Briscoe
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