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Nalley Toyota Stonecrest

Lithonia, GA

4.6
854 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 854 reviews

August 30, 2024

My agent/rep Jaylyn was very professional, polite and helpful. She provided updates on my service and offered payment options for additional services that were recommended by the mechanics. More

by Ystewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond
August 30, 2024

This dealer is top for me. Specially this sales associate called Anthony Crawford, he is the best, know how to talk to customer and answer your questions well . You guys really More

by laijah2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Crawford
August 27, 2024

This is a great dealership that I am always very pleased to have service at. My service person, Mr. Abraham Castillo is very professional, a good listener, always willing to help and gives superior customer More

by KBBrin3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo *****
August 23, 2024

Incredible Smooth Seamless Just a few words that would describe my experience at Nalley Toyota. More

by jwwatersjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey
August 22, 2024

I received new front and rear brakes and rotors not even a month later after paying over $600 my brakes are squeaking. I usually go to this location for my car needs. The quality has definitely changed . Do More

by myersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Aug 24, 2024 -

Nalley Toyota Stonecrest responded

I’m very sorry to hear that you’re experiencing squeaking brakes so soon after having new brakes and rotors installed. This is certainly not the quality of service we aim to provide, especially as a valued guest who has trusted us with your vehicle in the past. I’d like to have this issue reviewed and ensure that it’s resolved properly. Please reach out to me directly so we can address your concerns and make this right. Richard Sanchez, General Manager Nalley Toyota Stonecrest (770) 629-0279

Aug 25, 2024 -

Nalley Toyota Stonecrest responded

I’m very sorry to hear that you’re experiencing squeaking brakes so soon after having new brakes and rotors installed. This is certainly not the quality of service we aim to provide, especially as a valued guest who has trusted us with your vehicle in the past. I’d like to have this issue reviewed and ensure that it’s resolved properly. Please reach out to me directly so we can address your concerns and make this right.Richard Sanchez, General ManagerNalley Toyota Stonecrest(770) 629-0279

August 21, 2024

I was treated very respectfully. The timing was reasonable. Abraham was helpful and easy to work with More

by Harriett Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
August 20, 2024

Friendly caring very. Informative Everybody Friendly clean and friendly environment. The salesman was courteous and very helpful. More

by Tony Crowder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright
August 20, 2024

Mr. William wright was awesome, he made everything so easy , from getting me approved, to driving away in a brand new car, the whole process was easy & smooth, no stress, no headache,, just Satisfac More

by Stephaniefigaro40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright
August 19, 2024

It was a wonderful experience, I got in and out in a timely manner and excellent customer service. More

by lindasmith5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley
August 19, 2024

Jesse Reid of Nalley Toyota was the most helpful person - perfect for getting my daughter into her next car. He shared useful insights into car buying and was so great in figuring out exactly what we needed. More

by Amberlat17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Reid
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