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Nalley Toyota Stonecrest

Lithonia, GA

4.6
854 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 854 reviews

September 25, 2024

I went to have my car serviced for an oil change, and the advisory that assisted me was amazing and understanding. More

by LovelyDay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Granville
September 23, 2024

The staff appears to know their job and is professional and courteous. The building looks clean tidy. More

by angiej-f
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
September 22, 2024

Service dept seems very focused on up selling services whether needed or not. Less focused on customer; more focused on gaining commission/bonuses. More

by wkayw704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua
September 22, 2024

Good service center and advisor; clean and conveniently located; appreciate the improvement on waiting time More

by MHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
September 19, 2024

I can’t comment on the dealership,. Our interaction was with our car salesman . Maybe you can provide free refreshments to your potential customers. More

by Dt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. J. Peacock
September 19, 2024

I drop my car off then they lost my car it took 7 hours for oil change I don’t believe they balance my tires it just was a xxxx show. I will not be coming back up there for nothing if I can get y’all a zer More

by Meka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
Oct 02, 2024 -

Nalley Toyota Stonecrest responded

I apologize for the issues you experienced during your visit. This is not the level of service we strive to provide, and I understand your frustration. I’d like to look into this matter personally to address your concerns and ensure it doesn’t happen again. Please feel free to reach out to me directly. Andy Phillips, Service Manager Nalley Toyota Stonecrest (770) 629-0279

Oct 04, 2024 -

Nalley Toyota Stonecrest responded

I apologize for the issues you experienced during your visit. This is not the level of service we strive to provide, and I understand your frustration. I’d like to look into this matter personally to address your concerns and ensure it doesn’t happen again. Please feel free to reach out to me directly.Andy Phillips, Service Manager Nalley Toyota Stonecrest (770) 629-0279

September 17, 2024

Sean is my service person I look forward to seeing him each time I come excellent person always have a kind word to say he just make my day when I come always Johnny on the spot when I come he makes sure More

by patlight7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
September 16, 2024

The Dealership have excellent Advisors who are very accommodating and professional, Always keep you updated . More

by bmoorehoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Areca who’s no longer with you.
September 14, 2024

Chelsea Hale was a courteous, intelligent service advisor who was patient, honest,, respectful and thorough. More

by Rmbrock1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Hale
September 11, 2024

Service management didn't want to sell myself a oil change that I came in for. She said it wasn't due for one. Every 10,000 miles. I told her that I wanted my oil change every 5,000 miles She let me k More

by alicewiltshire500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Wright
Sep 13, 2024 -

Nalley Toyota Stonecrest responded

While our team may have wanted to ensure you were following manufacturer recommendations, we should have respected your preference for an oil change every 5,000 miles and provided you with attentive, friendly service throughout your visit. I’d like to address this situation personally and make things right. Please feel free to reach out to me directly. Joey Davis, Service Manager Nalley Toyota Stonecrest (770) 629-0279

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