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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
640 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 640 reviews

April 01, 2024

Courteous, friendly, dependable, knowledgeable, amazing customer service, comfortable waiting area, provides complimentary coffee, tea and water. The representatives keep you informed regularly about the u More

by craigdmorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey truly deserves 5+ stars. What an amazing service representative, knowledgeable, courteous, kept the customer informed
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March 30, 2024

All of my concerns were addressed in a timely manner. The associates were very nice and they explained everything well. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda at the service desk
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Apr 04, 2024 -

Nalley Toyota Stonecrest responded

Thank you for your wonderful review. It's great to hear that you had a fantastic experience at our dealership. Our team works hard to ensure that each customer leaves happy and satisfied, and it's rewarding to know that we were able to meet your needs.

March 27, 2024

Friendly but not as efficient as should be, slow but considerate. Good customer service skills. More

by terranb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonique McGregor
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Mar 30, 2024 -

Nalley Toyota Stonecrest responded

We appreciate your review and are thrilled to hear about your experience at our dealership. Our goal is to offer exceptional customer service, and it's great to know that we were able to meet your expectations. We look forward to serving you in the future.

March 25, 2024

I took my car in for an oil change and pay a little over $300.00 for services that I had to agree on and would be notified when the part was received at the shop.I was told if I agreed to get the work done More

by ENSBITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Wallace
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Mar 29, 2024 -

Nalley Toyota Stonecrest responded

Hello, thank you for reaching out. It's disappointing to read about your experience and the apparent miscommunication regarding service and diagnostic fees. I apologize for any confusion and inconvenience this has caused. If we haven’t already resolved this matter, I urge you to reach out to me directly so we can address your concerns and ensure that you are compensated fairly for any misunderstandings. - Andy Phillips, Service Manager, (770) 629-0279

March 25, 2024

Always great service. Love Areca is a wonderful sales representative. Quality customer zer6when I bring my truck in . More

by darlenedillon498@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Areca
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Mar 29, 2024 -

Nalley Toyota Stonecrest responded

Your review is truly appreciated. Our team is committed to making sure each customer has a positive experience, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again in the future.

March 24, 2024

Very courteous, respectful of my time and made me feel like a valuable customer. Excellent experience and great customer service. More

by dianekeithmatthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey/5 stars
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Mar 24, 2024 -

dianekeithmatthews responded

dianekeithmatthews Very courteous, respectful of my time and made me feel like a valuable customer. Excellent experience and great customer service. Was in and out in under an hour.

March 22, 2024

Abraham Castillo is the absolute best reason I service my car at this dealership. I trust him to guide me with the maintenance of my vehicle. More

by Samiam508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
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March 22, 2024

The services was great. My service rep took great care of me, and my vehicle was finish within less then an hour. More

by loismcgreggor1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Wallace
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March 22, 2024

Charged for hours of labor they did not perform. Unprofessional customer service. Management not responsive to complaints. Always leave seat covers and paper floor covers in vehicle when finished More

by Covington83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 29, 2024 -

Nalley Toyota Stonecrest responded

Hello, thank you for reaching out. It’s concerning to read about your experience regarding labor charges and service. Transparency and accuracy in billing, along with professional customer interaction, are paramount. I take your feedback seriously and would like to ensure we address any discrepancies. Please contact me directly to discuss this matter further. - Andy Phillips, Service Manager, (770) 629-0279

March 20, 2024

Can not trust and believe what they say job not completed I have bad experience recently More

by Abdullah T. Siddiqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am not sure service window #5
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Mar 23, 2024 -

Nalley Toyota Stonecrest responded

Abdullah, hearing that you felt you could not trust the information provided and that your requested job was not completed is distressing. Our commitment is to offer reliable service and transparent communication. If the details of your experience have not been thoroughly addressed by our team yet, please contact me so we can work toward regaining your trust and resolving any outstanding issues. - Andy Phillips, Service Manager, 678-458-7450

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