
Nalley Toyota Stonecrest
Lithonia, GA
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I reported for routine maintenance (oil change and tire rotation). My total time spent at the Dealership was roughly 1.5 hours. My Service Advisor (Rachael) provided her customary exceptional service. rotation). My total time spent at the Dealership was roughly 1.5 hours. My Service Advisor (Rachael) provided her customary exceptional service. More
My experience with this dealership is excellent 👌👌👌👍 They are efficient and great in customer service relationship. Excellent staff excellent service team. They are efficient and great in customer service relationship. Excellent staff excellent service team. More
Easy to obtain service to start. Retrieving vehicle after service proved difficult. I had to look for my car in parking area, walking around on a bad knee. I finally asked for assist Retrieving vehicle after service proved difficult. I had to look for my car in parking area, walking around on a bad knee. I finally asked for assistance and was help by an associate. I feel that the vehicle should be return back to the uncover area you brought it into for service or you should be told exactly where your car is parked. Service needs improvement. More
Rachel Smith is my go to person. Very helpful and thorough. She knows my name before I tell her and keeps me updated on my services . Very helpful and thorough. She knows my name before I tell her and keeps me updated on my services . More
The service personnel that I deal with does a great job of handling my requests for my vehicle. She’s polite and friendly regardless of my mood. of handling my requests for my vehicle. She’s polite and friendly regardless of my mood. More