
Nalley Toyota Stonecrest
Lithonia, GA
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My visit was great, and Rachel Smith was very helpful in assisting me. I was told it would be 2 hours to get my car serviced, but it did not take nearly as long as 2 hours! Once my car was done, she even wa assisting me. I was told it would be 2 hours to get my car serviced, but it did not take nearly as long as 2 hours! Once my car was done, she even walked me to my car which had never happen before, so I thought that was great customer service. I normally just choose whoever is available to assist, but Rachel was great and I will be selecting her moving forward. I also was getting over a cold, and Rachel noticed and even suggested a good remedy (that worked) for my cold. I appreciated the customer service. Great work Nalley Toyota and excellent service Rachel! More
This Dealership is clean, professional, and timely with patrons and I’m definitely coming back. I am so thankful that I worked with Jaylond as she has provided me with the highest form of customer care. patrons and I’m definitely coming back. I am so thankful that I worked with Jaylond as she has provided me with the highest form of customer care. More
The service representative Jamaal was very professional, patient, knowledgeable and attentive. Jamaal made sure I understood the information being delivered. Jamaal is a real access Nalley Toyota Stone patient, knowledgeable and attentive. Jamaal made sure I understood the information being delivered. Jamaal is a real access Nalley Toyota Stonecrest. He's the reason I will return due to his great customer service. More
Great service and advisor. I was kept informed in a timely manner while waiting for my vehicle. I also enjoyed the free coffee. I was kept informed in a timely manner while waiting for my vehicle. I also enjoyed the free coffee. More
This dealership has ver friend staff that treat you with respect. The Waite time is often longer than anticipated. The workmanship is solid but they have been able to resolve my alignment issues. They’ve ov respect. The Waite time is often longer than anticipated. The workmanship is solid but they have been able to resolve my alignment issues. They’ve over corrected twice since the the original work. Good overall experience. More
I had a great experience at this dealership. Everyone was very welcoming and attentive and it was also very clean. Jamel was very knowledgeable and did an amazing job in acquiring me as lifetime Everyone was very welcoming and attentive and it was also very clean. Jamel was very knowledgeable and did an amazing job in acquiring me as lifetime customer. He was also training Nylah while working with me which shows me that he is a great team player/ leader. I have no doubt that Nylah will be a great sales representative! Eric explained our contract and answered any questions that we had. Everyone I worked with made me feel like I could trust them. Thanks again for the great service! More