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Nalley Toyota Stonecrest

Lithonia, GA

4.6
852 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 852 reviews

November 26, 2024

Nalley is the dealership I’ve used to service my car. The dealership is convenient and the staff is professional. More

by Monicachapman411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Granville
November 26, 2024

I have been bringing my car to get serviced by your shop ever since I purchased it in 2014, but this time was the worst experience I have ever had with your repair service, and I regret paying you $834.21 t More

by aosouna1
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department- laborer
Jan 02, 2025 -

Nalley Toyota Stonecrest responded

Thank you for sharing your experience, and I sincerely apologize for the poor service you received during your recent visit. This is far below the standard of care and respect we strive to provide, especially for a loyal guest like you who has been with us since 2014. I’d like to address this matter immediately and investigate what went wrong. Please contact me directly so we can resolve the issue with your vehicle and ensure this situation is handled appropriately. Your trust is important to us, and I’d like the opportunity to make things right. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

Jan 03, 2025 -

Nalley Toyota Stonecrest responded

Thank you for sharing your experience, and I sincerely apologize for the poor service you received during your recent visit. This is far below the standard of care and respect we strive to provide, especially for a loyal guest like you who has been with us since 2014.I’d like to address this matter immediately and investigate what went wrong. Please contact me directly so we can resolve the issue with your vehicle and ensure this situation is handled appropriately. Your trust is important to us, and I’d like the opportunity to make things right.Hugh PalmerGeneral ManagerNalley Toyota Stonecrest(770) 629-0279

November 25, 2024

Shawn was Professional Detailed Orient Time sensitive Pleasure to work with Knowledgeable and would recommend him to others. More

by reginadholder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
November 25, 2024

Good quality service visit, and very courteous team. Nice atmospheric waiting area. Service completed as expected. More

by Bettycoleman14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Carter
November 25, 2024

Rachel is the best service representative. She has been our representative for several years and is actually the reason that we travel a distance to get our vehicles serviced here. More

by Carolhutcherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel in service
November 25, 2024

Exceptional customer service from Abraham. He always greet you with a smile. Definitely an access to Toyota. More

by Sherrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
November 25, 2024

Great customer service from Chelsea. She was very attentive and this is the first time that I was able to get the status of my car while waiting. More

by Kim Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Wallace
November 25, 2024

The work I had done on my car was done in a timely manner. The service professional that I worked with was phenomenal. More

by Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin in service?
November 24, 2024

Alicia was very good at what she does. She did every possible thing to help me out. He even sold me a car More

by stevenw46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisha
November 22, 2024

Associate Abraham quite professional and knowledgeable as well as informative about the service being provided—good people’s skills—he is an asset to your company More

by Maria31121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham in Service Dept
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