Nalley Toyota Stonecrest

The employs were kind and helpful but I was left sitting for two hours waiting to be paid for my car I sold to the dealership. Finally the salesperson came out on her way home and asked me why I was still t for two hours waiting to be paid for my car I sold to the dealership. Finally the salesperson came out on her way home and asked me why I was still there.Finally I was told I could not get the money until Monday morning. My family was very upset because we had missed a planned family dinner. But I still agreed to buy a new van on Monday. More

Excellent service and very nice staff every time I come to get my car serviced. I always go to Taniqua as my service advisor and she always takes care of me! to get my car serviced. I always go to Taniqua as my service advisor and she always takes care of me! More

Fast and friendly service - up-front pricing. Laid back atmosphere and friendly staff with quick turnaround. Laid back atmosphere and friendly staff with quick turnaround. More

Great customer service . No long wait time. Great information about other things that need to be addressed No long wait time. Great information about other things that need to be addressed More

I definitely recommend the service team T Nalley Toyota Stonecrest. They are professional and efficient. My service technician Shawn is the best! I appreciate his patience and willingness to explain and an Stonecrest. They are professional and efficient. My service technician Shawn is the best! I appreciate his patience and willingness to explain and answer my questions. More

I love the service and your work is awesome this is the kind of workers that I would like to deal with. Thank kind of workers that I would like to deal with. Thank More

Service was okay. I'm a senior citizen and I wish they had more time to explain the features again of the SUV this is my first Toyota and it's all new to me. I'm a senior citizen and I wish they had more time to explain the features again of the SUV this is my first Toyota and it's all new to me. More

Forgot to place return sticker on the windshield. Everything else was fine. I am satisfied with everything else. Everything else was fine. I am satisfied with everything else. More

The facility is always clean and staff is professional. Service writer always suggests recommendations and assist with my needs Service writer always suggests recommendations and assist with my needs More

I had to have my 2023 Rav 4 towed there from my office. It arrived at the dealership at 10am. Around 11 I called to see if they had a chance to check it out. No one answered the service number. I proceeded It arrived at the dealership at 10am. Around 11 I called to see if they had a chance to check it out. No one answered the service number. I proceeded to call roughly every 20 minutes and there was never an answer. I called the parts department and someone “sent a message” to service. No one called back. I called the sales number, and shockingly, no one answered that number either. I left messages with anyone I could get a voicemail for including the GM and no one called me back. I ended up speaking with the operator. She told me that someone had been attempting to contact me all day to approve the repair. I explained that the car was under warranty and that there wouldn’t be a charge. She asked me what was wrong with it. I explained what happened. She said “Oh, that sounds like you need a new engine” and the. Said maybe a battery which wouldn’t be under warranty. Wrong on both accounts. She kept reiterating that she was looking at the techs call log saying that he called me. I told her that it was the incorrect phone number. (I had even confirmed my number with to tow truck driver) She put me through to the gentleman, finally. He didn’t have any answers for me. I finally had a coworker drive me up to the dealership. When I arrived I spoke with a wonderful person whose name escapes me at this moment. I want to say his name started with a “J”. He started looking into what was going on. Insert the gentleman that had been calling me “all day”. Turns out, they hadn’t even brought my vehicle into the bay to look at it…. Since 10am. It was now about 4:30 at this point. “J” apologizes and has me wait in the seating area while his shop manager looks at my car. Long story short (too late) a part needed to be ordered. “J” and the shop manager had it drop shipped so it would arrive sooner than expected and gave me a loaner car in the meantime. The people that I spoke with before had no sense of urgency and even less of a sense of customer service. The woman I spoke to previously mentioned that Nalley closed all of the onsite service lines in all of their dealerships and all calls go to one service company which is ridiculous. I purchased my vehicle from Heyward Allen Toyota in Athens. It was most unfortunate that I was at an office too far away to tow it to with my roadside. Heyward Allen always answers the calls and their service area staff are nothing short of fantastic. My experience at Nalley Stonecrest was abysmal. The only reason there are three stars instead of one was due to “J” and the head mechanic going above and beyond to assist me after the ball was severely dropped by everyone else I spoke with. More