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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
780 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 781 reviews

October 30, 2024

Customer Centric dealership with a focus on customer care! Rachel Smith is the best service advisor with 1,000% customer care! More

by LAW72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
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October 28, 2024

great experience during my unplanned visit after a break down. I was accepted and was able to get a service ticket ahead of my towed vehicles arrival.Great job team More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager and service adviser
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October 27, 2024

Unorganized and they waist your time. They owed me a refund and while I’m waiting for someone to be calling finance they are instead talking about actors . They completely disregarded me More

by TB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephanie
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Oct 28, 2024 -

Nalley Toyota Stonecrest responded

I’ll address this with our staff to ensure our guests receive the timely and courteous service they deserve. If there’s anything further I can do to assist, please reach out directly. Hugh Palmer General Manager, Nalley Toyota Stonecrest (770) 629-0279

October 27, 2024

Ok dealership - they have not always honored the extended warranty that we purchased from them when we bought the car. More

by Gibson Stroupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylon Harvey
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October 24, 2024

Service was excellent and the staff was professional. Wait time was ok and the price range was great More

by Patsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley
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October 24, 2024

Wait time to long when you have a appointment. I was told it would be a hour after waiting a hour and a half they had not started on my vehicle. This happens every time I make a appointment just More

by dexterharp61
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 26, 2024 -

Nalley Toyota Stonecrest responded

I apologize for the ongoing delays you’ve experienced, even with an appointment. Your time is important to us, and we should be honoring our estimated wait times. We’re working to improve our scheduling and service flow to provide more timely visits. Please reach out directly so I can address this and help ensure your next experience reflects the efficiency you deserve. Joey Davis Service Manager, Nalley Toyota Stonecrest (770) 629-0279

October 22, 2024

Costomer handling improved including electronic interaction information. Awareness is empowering. Attendant is a true Toyota representative. More

by Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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October 21, 2024

LOVE this dealership. Issiah was amazing & I love my new car. Issiah was patient & kind. More

by Simonalisa305
Recommend Dealer
Yes
Employees Worked With
Issiah , Shamaul Howard
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October 21, 2024

They were fast and communicated well. The text notification was very convenient in keeping me apprised of the stood my car. More

by Sferaro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua
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October 21, 2024

The service I received from the service department by the service advisor Audrey Spence was excellent! More

by Denn786700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley Spence
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