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Nalley Toyota Stonecrest

Lithonia, GA

4.6
827 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 827 reviews

January 19, 2025

Darrell Stevenson gave excellent service. The wait was much to long for just an oil change.. More

by rhall910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Stevenson
January 19, 2025

Very nice i really like this dealler. the way how they deal with customer is really awsome. I am fully satisfied More

by raibarshan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright, Randall Smith, Chelsea Wallace, Glenn Lotty, Shinaiya Axell, William Ledger, Shamaul Howard
January 19, 2025

Convenient location- warm greeting upon entering - took care of the recall matter and my bill was explained More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
January 18, 2025

Your phone customer service is not very good , not very professional, I think when you have an appointment the agents should be on time and when you’re customer’s are setting in lobby the agents should vis More

by Blu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Smith
January 18, 2025

The service visit went well. I waited longer than usual because the dealership was short a mechanic. But, the service advisor, Rachel Smith, was outstanding, as usual. More

by RRice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Smith, Service Department
January 17, 2025

I appreciate the great work of the service department because they take good care of my 2022 hybrid Camry. More

by Jean Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Smith
January 17, 2025

I have been in numerous dealerships throughout Georgia and this dealership does not have a good reputation for quality service or sales More

by tharms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Eke, Randall Smith, Shinaiya Axell, William Ledger
January 17, 2025

Had appointment,waiting was one hour it took 2:30 hours . No point of appointment. More

by axxxxaneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chalsea
Jan 20, 2025 -

Nalley Toyota Stonecrest responded

I sincerely apologize for the extended wait time during your visit. We do our best to stay on schedule, but at times, high service volume can cause unexpected delays. I understand how frustrating this can be, especially when you have an appointment. Your time is valuable, and we will continue working to improve our efficiency. If you’d like to discuss your experience further, please feel free to reach out. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

January 16, 2025

Their's something wrong with your vehicle they will find it and let you know, if it something you can afford get it fixed then. More

by andrewdd67
Workmanship
Recommend Dealer
Yes
Employees Worked With
Audle Spencer
January 16, 2025

The service department leaves a lot to be desired. Twice now I’ve taken my Toyota in for a simple oil change and had to leave without it being done because it took too long. One time I even waited for More

by Brianamman
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service reps are not at fault.
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