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Nalley Lexus Roswell
Roswell, GA
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 438 reviews
March 08, 2020
Dealer fee introduced at last minute Beware the $600 dealer fee that you won't see until your trade is evaluated and the deal is negotiated. By this point you may have several hours inve Beware the $600 dealer fee that you won't see until your trade is evaluated and the deal is negotiated. By this point you may have several hours invested. The dealer fee is NOT included in the advertised price of the pre-owned car. More
by luckyguy
Employees Worked With
Unknown
February 26, 2020
Customer car wash I have only been to the dealership twice since my purchase. Both times I have been told the customer car wash is out of order, really? The first tim I have only been to the dealership twice since my purchase. Both times I have been told the customer car wash is out of order, really? The first time they told me that, as I drove by, it appeared to be working.However, I did not go back in to question it. It was late in the day, and they might have been backed up washing new cars, understandable. Again today, it is not working, at 8 in the morning.. I did not want to have to make another stop on my way home, but I did. I think the dealership needs to have an additional car wash or hire more employees if they get that backed up. More
by Hfarmer
Employees Worked With
Mohamed Barry
July 22, 2019
Johnny Tisinger I recommend purchasing preowned or NEW vehicles from Nalley Lexus of Roswell as I had great experience of purchasing my 20003 LEXUS LS430! Thanks to R I recommend purchasing preowned or NEW vehicles from Nalley Lexus of Roswell as I had great experience of purchasing my 20003 LEXUS LS430! Thanks to Rod Eshanov and Ruben Santiago for taking care of me and my wife!!! Looking forward to future purchases! More
by JTisinger
Employees Worked With
Ruben Santiago
July 20, 2019
Couldn't be happier I had an outstanding experience from start to finish at Nalley Lexus Roswell, and it's obvious from all the 5-star reviews here that they treat everyo I had an outstanding experience from start to finish at Nalley Lexus Roswell, and it's obvious from all the 5-star reviews here that they treat everyone with the same professionalism. Got a mint-condition 2006 Lexus LX470 (Toyota Land Cruiser in a tux) that's almost too flawless to believe. Paid a very fair price and was offered the same for my trade-in. The process was smooth and easy, and everyone I dealt with was as authentic and aboveboard as you could ever ask for. Thanks in particular to Simon, Dan and Jose for taking great care of me throughout. More
by EP
Employees Worked With
Simon Chizkov, Dan Busby, Jose Morazan
June 27, 2019
Extremely Satisfied Customer - Alicia Darby-Bishop I was so scared to buy another car so soon but George in sales heard my dilemma and showed such concern about my safety and well being that I felt lik I was so scared to buy another car so soon but George in sales heard my dilemma and showed such concern about my safety and well being that I felt like family. I was driving a 2005 Lexus that needed major repairs and he gave me hope. Nick and Michelle in finance were extremely awesome and worked such miracles whereas I am forever indebted to this great team at Nalley Lexus Roswell. One extremely satisfied customer. Thank you all for everything!!! More
by Alicia
Employees Worked With
Nick and Michelle in finance , George Adeosun
May 30, 2019
Fraudulent Inspection Checklist ****BUYERS BEWARE***** If you’re looking to purchase an L-Certified Lexus from Nalley of Roswell make sure you carefully review your 161-Point Inspect ****BUYERS BEWARE***** If you’re looking to purchase an L-Certified Lexus from Nalley of Roswell make sure you carefully review your 161-Point Inspection Checklist CAREFULLY and request your Sales Rep to give you their Internal Checklist to cross reference. I bought a 2016 RC 350 in January 2019 from Nalley Lexus of Roswell. May 2019 I took my new ride into Nalley Lexus Smyrna for my 1stComplimentary Service and found I needed 2 New Tires. Apparently the 161-Point Inspection Checklist I was provided at the time of negotiating was FRAUDULENT stating all 4 tires were essentially new. It should be noted, this is my 2nd RC 350 and my 3rd purchase from the Nalley Lexus Family. The tires should have given me 12-15k life vs. 5k. When I questioned my Sales Rep, he provided me the Internal checklist that revealed the tires were halfway thru their lifetime, and insisted Nalley Lexus of Roswell and Josh Jones (General Sales Mgr) “ Would love to help.. but it looks like we did everything correct on our end..”. Clearly Nalley Lexus of Roswell did not. Obviously whomever completed the 161-Point Inspection Checklist made an error, which Nalley Lexus of Roswell could have easily resolved for a 3x repeat and referral Customer but chose to show their “Appreciation” by doing absolutely nothing. My suggestion is if you’re looking for a Lexus, definitely go to Nalley Lexus Smyrna. Their service dept. is EXCELLENT and I know I’ll definitely purchase Lexus #4 from Nalley Lexus Smyrna More
by Emitch421
Employees Worked With
Josh Jones
May 01, 2019
Nick is the MAN Purchasing experience was near seamless! Facility was really cool and the free snacks.. nothing short of awesome. Nick Demos' eccentric personality re Purchasing experience was near seamless! Facility was really cool and the free snacks.. nothing short of awesome. Nick Demos' eccentric personality really took it to another level. Felt like a friend more than anything. This man needs a raise or two if he hasn't gotten one already. Nick and others made sure I was good to go and was always there when I needed questions answered. If I buy another car from this place again I will specifically request to work this guy. Bravo. Exceptional service. More
by nayho
Employees Worked With
Nick Demos, Kirk Martells
May 01, 2019
Thanks to Roy Roy was absolutely fantastic! You can tell he is super honest and caring toward his customers. This is the 4th time my family has purchased from Nally Roy was absolutely fantastic! You can tell he is super honest and caring toward his customers. This is the 4th time my family has purchased from Nally Lexus in Roswell, so it is safe to say we are lifelong customers! Roy helped me find the exact car I wanted in the price range I could afford. Highly, highly recommend! More
by tgkbecca
Employees Worked With
Roy Samuel
April 26, 2019
New (to me!) LS 460! Rod, and the fianance team at Nalley Lexus went out of their way to make my purchase happen. They did things with the numbers that my wife and I did n Rod, and the fianance team at Nalley Lexus went out of their way to make my purchase happen. They did things with the numbers that my wife and I did not think would happen. I now have a car that I've been thinking about for years. Thank you to my wife, and many thank you so much Rod! More
by McLemore
April 24, 2019
Salesman Rod Certainly Rod made every effort to make our buying Experience a pleasant and beneficial occasion. We would recommend Rod as a responsible and Know Certainly Rod made every effort to make our buying Experience a pleasant and beneficial occasion. We would recommend Rod as a responsible and Knowledgeable sales representative... More
by LarryDub
Employees Worked With
Will Gallagher
