Nalley Lexus Roswell

Advised the 3 people who responded to my inquiry through Truecar I was only going to test drive a certain model used car with the best price. Asked to get the final price confirmed in writing. Invoice sent Truecar I was only going to test drive a certain model used car with the best price. Asked to get the final price confirmed in writing. Invoice sent, confirmed, so agreed to test drive and if no issues identified by independent mechanic, to purchase. Downhill from there. Invoice had added tinted window charge and interior protection totaling additional 1200. I asked why it was added after a firm price was confirmed, that didn’t include those additions. Answer: it’s just easier to discuss in person. Pointed to the price agreed on as final and said it was deceitful to bait and switch. Answer: I did give you the final price of the car. These are charges for products ON and IN the car. Finance documents did not credit the 1,000.00 deposit. Had to request refund. Several pages of repairs needed given to me after I signed and put down pymt of 8K down. My FICO score was excellent the day before; I was told it was 590 when they ran it, so of course interest rate was 13%. Refused to replace floor mats, then agreed to fed ex 4 days ago but still not received, no tracking #. Repairs report said emissions test done; finance mgr said not in system and told me to go to get emissions and send to them and they would refund me. No Buyers Guide or detailed specs provided. Had to ask for after I got home. Incredibly stressful and draining experience. NEVER will I step back into that place. More

Wanted to purchase through Costco auto program. Had a car in mind, submitted application. Finance people never called me. I had to call the sales guy I was talking to to get to a finance representative who a in mind, submitted application. Finance people never called me. I had to call the sales guy I was talking to to get to a finance representative who aid he would call me back in a couple hours. Never called. Then I got a call from the sales guy saying the car is being showed later today. It was sold. Incompetent finance people. Just greedy sharks. I guess that’s why there are places like Carvana and Carmax so you don’t have to deal with xxxxxxxx like this. More

Our salesman was great but the dealership in general is lacking customer service skills. I purchased a vehicle from Nalley Automotive on 02.26.2021 and as of today, 03.16.2021 it is still an ongoing proc lacking customer service skills. I purchased a vehicle from Nalley Automotive on 02.26.2021 and as of today, 03.16.2021 it is still an ongoing process. I have not received any title work in order to purchase my Alabama tag. I have called the finance manger and he wont return my calls. He missed two items in our signing and I have given him everything he ask for. I have left a voicemail for the GM and he hasnt returned my call. I have sent emails and left messages and No one at this dealership wants to help you. They all pass the buck and blame someone else. Do NOT buy from them!! More

THE WORST LEXUS DEALERSHIP AND SERVICE!! I only reason that I bought lexus was because I heard their service is amazing, but the service manager in this location (his name is Suldjio) showed me that’s a b that I bought lexus was because I heard their service is amazing, but the service manager in this location (his name is Suldjio) showed me that’s a biggest lie ever! They changed my dash which was a recall and I waited almost 2 years for them to finally do it for me and messed up my steering wheel and I was about to get into a really bad accident because of it. Then I had to tow the car back to them to see what they did messed up. They checked the car and said the problem is the battery, They changed the battery and charge me for it then as soon as I picked up my car same problem happened again I had to tow the car back to them for the second time! They had my car for 20 days couldn’t fix it, they asked for another $700 to change the sensor and they said if you don’t bring the loaner back today we will call the police on you even tho my car still is not fixed!! I told him that I’m hospital and I can’t come I even sent him a photo of where I was and he didn’t even care at all! I still think Lexus a really good company but unfortunately I guess they don’t care about the people that they hire or people that they buy their cars otherwise this shouldn’t be happening right now! More

DONT BUY FROM THESE PEOPLE! THIS IS THE MOST OVER PRICED LEXUS DEALER I HAVE DEALTH WITH!!! THEY ARE A TOTAL WASTE OF TIME!! THE SALES PEOPLE ALSO MUST THINK YOU ARE STUPID AS THEY PLAY GAMES THAT INSULT OU LEXUS DEALER I HAVE DEALTH WITH!!! THEY ARE A TOTAL WASTE OF TIME!! THE SALES PEOPLE ALSO MUST THINK YOU ARE STUPID AS THEY PLAY GAMES THAT INSULT OUR INTELLIGENCE! WE FOUND THEIR ATTITUDES TCARNIVAL BARKER! YOU DEFINITELY CAN DO BETTER. WE BOUGHT FROM A BETTER DEALERSHIP! More

Start the New Year by avoiding purchasing your next Start the New Year by avoiding purchasing your next Lexus from Nalley Lexus in Roswell. They are not honest, you are better off purchasing from a us Start the New Year by avoiding purchasing your next Lexus from Nalley Lexus in Roswell. They are not honest, you are better off purchasing from a used lot. More

Totally incompetent service department....bought 2020 RX here...stain on fake leather seat....they told me it was covered on the phone so I brought it in...once here they say oh no stains are not covered... here...stain on fake leather seat....they told me it was covered on the phone so I brought it in...once here they say oh no stains are not covered....the kick sensor has never worked properly...in the service department they told me it's fine no problem...don't bring you Lexus here!! More

We had a urgent Service issue with my wife's car as the battery just died. We called the dealership and spoke to Kevin Lombard, Service Manager. He immediately told us to call Lexus Roadside the next morni battery just died. We called the dealership and spoke to Kevin Lombard, Service Manager. He immediately told us to call Lexus Roadside the next morning and have the car towed in to the dealership. as he was freeing up a spot. Kevin contacted us first thing to confirm the car arrival, scheduled a slot, sent one of his guys across town to collect a hybrid battery and got it installed in the car. He even offered to have someone drop off the car since it was late in the day. Benjamin Jones, handled the service at the dealership and did a great job. Overall, we have been amazed by the service and especially with Kevin's customer focus. We will definitely be buying our next vehicle from this dealer only. More

Nalley Lexus Smyrna. Stay away! Unethical. Dishonest and Cowardly. No honor amongst thieves. Bait and Switch Tactics. Run from these guys quickly. Bill Waibel, Kurt Magnusson, Cedric Wilcoxsin Cowardly. No honor amongst thieves. Bait and Switch Tactics. Run from these guys quickly. Bill Waibel, Kurt Magnusson, Cedric Wilcoxsin More