Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Lexus Roswell
Roswell, GA
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 402 reviews
May 01, 2019
Nick is the MAN Purchasing experience was near seamless! Facility was really cool and the free snacks.. nothing short of awesome. Nick Demos' eccentric personality re Purchasing experience was near seamless! Facility was really cool and the free snacks.. nothing short of awesome. Nick Demos' eccentric personality really took it to another level. Felt like a friend more than anything. This man needs a raise or two if he hasn't gotten one already. Nick and others made sure I was good to go and was always there when I needed questions answered. If I buy another car from this place again I will specifically request to work this guy. Bravo. Exceptional service. More
by nayho
Employees Worked With
Nick Demos, Kirk Martells
May 01, 2019
Thanks to Roy Roy was absolutely fantastic! You can tell he is super honest and caring toward his customers. This is the 4th time my family has purchased from Nally Roy was absolutely fantastic! You can tell he is super honest and caring toward his customers. This is the 4th time my family has purchased from Nally Lexus in Roswell, so it is safe to say we are lifelong customers! Roy helped me find the exact car I wanted in the price range I could afford. Highly, highly recommend! More
by tgkbecca
Employees Worked With
Roy Samuel
April 26, 2019
New (to me!) LS 460! Rod, and the fianance team at Nalley Lexus went out of their way to make my purchase happen. They did things with the numbers that my wife and I did n Rod, and the fianance team at Nalley Lexus went out of their way to make my purchase happen. They did things with the numbers that my wife and I did not think would happen. I now have a car that I've been thinking about for years. Thank you to my wife, and many thank you so much Rod! More
by McLemore
April 24, 2019
Salesman Rod Certainly Rod made every effort to make our buying Experience a pleasant and beneficial occasion. We would recommend Rod as a responsible and Know Certainly Rod made every effort to make our buying Experience a pleasant and beneficial occasion. We would recommend Rod as a responsible and Knowledgeable sales representative... More
by LarryDub
Employees Worked With
Will Gallagher
March 19, 2019
Excellent ecperience!!! Our sales rep, Mr. Rod Eshanov was very welcoming, friendly and patient. He took his time explaining and answering all the questions we had. My mom is Our sales rep, Mr. Rod Eshanov was very welcoming, friendly and patient. He took his time explaining and answering all the questions we had. My mom is very happy with her purchase and the services she received. Thank you, Rod, thank you, nally Lexus! More
by ifyblizzy11
March 18, 2019
Have inspected undisclosed damage. Shame on Nalley I have met with this Nalley buyer. I inspected the body damaged LS 460 that Nalley sold and evidently did not disclose. There is some major body dam I have met with this Nalley buyer. I inspected the body damaged LS 460 that Nalley sold and evidently did not disclose. There is some major body damage that would not be missed by service professionals. Let me be clear, our shop knows nothing about the terms or the sale purchase of this Lexus 460 and what was or was not disclosed to the buyer but the vehicle did suffer major damage that poorly repaired and painted. There is no way the dealership didn't know about the damage regardless of this repair. If they were using one of those car reporting faxes, they are misleading the buyer by claiming no knowledge while anyone in the trade knows the car was damaged and the dealership is actually using a third party report to hide behind what they know to be true. Shame on Nalley, this is what gives the industry a bad name, More
by Do-Not-Buy-Nalley-Lexus-Crooked
Employees Worked With
Eric She
March 03, 2019
Nalley Sold a Lexus with undisclosed Body Damage Nalley sold me a used 460 that had been associated with their dealership since initial delivery. They pitched the whole cradle to grave story of havi Nalley sold me a used 460 that had been associated with their dealership since initial delivery. They pitched the whole cradle to grave story of having always taken care of this 460, everything up to date, recall issues fixes and everything fixed before it became an issue. They showed me a long list of services and that according to car fax, no damage. But the truth is, they did as little service as possible and did not resolve the problems common with this car...so while they could have simply said nothing hoping to sell the car, they instead actively mislead me by providing unsolicited information about what a deal the car was and that it didn't need anything. Car fax is a misleading tool, if nothing shows up, that doesn't mean there wasn't an accident, it just means the accident wasn't reported. The car I purchased has severe body damage that Nalley knew about and yet did not disclose. They try to rely on that Car fax crutch but I specifically asked them about damage and they lied. There is extensive damage to the car and a bit of researched showed that they knew and repaired it. Even the work that they acknowledged was done poorly. DO NOT BUY ANYTHING FROM NALLEY. They mislead, lie and are dishonorable. More
by Do-Not-Buy-Nalley-Lexus-Crooked
Employees Worked With
Two different Mike's, one general managemet, one handled warranties (really screwed up warranty)
February 25, 2019
Beware: Price gouging I went in to negotiate a lease. I was expecting $1000/month payments for a 36 month lease, and they came back with $1600. That seemed too high, so I went in to negotiate a lease. I was expecting $1000/month payments for a 36 month lease, and they came back with $1600. That seemed too high, so I talked to a manager there, and he explained that my expectations were wrong, and he showed me the math as to why the payment should be closer to $1350. In other words, the initial sales guy tried to gouge me for $9000. Not the treatment I expected from a luxury dealership. I won't be buying a Lexus. I had a much better experience with the Porsche dealership next door. More
by LapsedPacifist
Employees Worked With
Josh Jones
November 27, 2018
Kudos 2 Shaun R I would like for everyone to know Shaun Robinson is/was an awesome salesman. He really went above & beyond to acquire the type of vehicle of my desire I would like for everyone to know Shaun Robinson is/was an awesome salesman. He really went above & beyond to acquire the type of vehicle of my desires. KUDOS Shaun, keep up the good work 👍🏾 More
by Ynot
Employees Worked With
Shaun Robinson
November 27, 2018
Great Second Experience We were a repeat customer for our second Lexus from the same dealership. Robert Billings was our Salesman. He was extremely patient, helpful and ver We were a repeat customer for our second Lexus from the same dealership. Robert Billings was our Salesman. He was extremely patient, helpful and very friendly. Our Purchase occurred over 2 days, we came to look and get information and then were ready to purchase the next day. Robert answered all of our questions and couldn't do enough to keep us comfortable. He has followed up with us since our purchase to see if he may be of further assistance. Josh and my husband sparred a little over price but we ended up a satisfied customer. Finance was also great to work with, Muhamed found us the best finance rate and gave us options and helpful advice. More
by keast28
Employees Worked With
MUHAMED NJIE, JOSH JONES, Rob Billings
