
Nalley Lexus Roswell
Roswell, GA
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My name is Victoria S. I purchased a used vehicle which had some issues that needed to be resolved. Justin in the service department was very helpful and understanding. He I purchased a used vehicle which had some issues that needed to be resolved. Justin in the service department was very helpful and understanding. He solved the problem and made sure that I was happy with the results! If I ever have any issues I will consult with Justin. From my understanding he was recently transferred to this location. He's a great addition to the dealership!! Thanks for everything Justin!! :) Victoria S. More
Great support from Alex Dumond! Would have given 5 stars but it took me 1.5 to 2 hours to get out the door after I agreed to purchase it and that was paying with cash! Everyone wa Would have given 5 stars but it took me 1.5 to 2 hours to get out the door after I agreed to purchase it and that was paying with cash! Everyone was pleasant to work with! One caution I offer. The used vehicle internet price said it included all the dealer fees. At the bottom of the ad, it said "$500 off an used vehicle". The devil apparently is in the details as later one has to choose between the $697 dealer fees or the $500, not stacking them. Well logic says everyone would choose the higher one. So then why even put the $500 off at the bottom? Seems like a little subterfuge. I did get the $500 back but only after the transaction closed and I challenged it.... More
These guys were on top of it. They provided an easy way to purchase a car. Other Lexus Dealers wanted to him and haw about certain conditions I had when purchasing my Lexus LX57 They provided an easy way to purchase a car. Other Lexus Dealers wanted to him and haw about certain conditions I had when purchasing my Lexus LX570. The online buying process was key in helping with the purchase. They also were very responsive when I needed certain images of the car or finance conditions. Nice folks overall. Would drive there again 6 hours for another vehicle!! More
Truly the best follow up of any dealer I’ve experienced in the last decade. Very courteous and knowledgeable. Extremely personable and patient in the process. in the last decade. Very courteous and knowledgeable. Extremely personable and patient in the process. More
Lazrus Mason is the most unprofessional sales rep. He asked me for my street address within two minutes of my phone call with no explanation whatsoever. Then when I questioned him why he needed it whe He asked me for my street address within two minutes of my phone call with no explanation whatsoever. Then when I questioned him why he needed it when he already had my zip code and city AND I’ve been to the dealership in the past, he told me good luck on my search and hung up on me!! These people feel like they do not need to provide a good experience for customers and it was very apparent in that one phone call. I don’t understand how you can get away with treating people like that. More