Nalley Lexus Roswell

I have always had great maintenance service at this dealership. On my most recent visit, my 1999 RX300 required more work and parts than the repair shop had originally estimated. The wheel bearing was dealership. On my most recent visit, my 1999 RX300 required more work and parts than the repair shop had originally estimated. The wheel bearing was stuck and no amount of soaking would loosen it. A new carrier sub-assy had to be ordered and I was not charged for it. Meanwhile, the maintenance service representative kept me well informed about what was being done and when it should be ready. Fortunately, I had a nice courtesy car to drive. Also, I receive a 10% discount because of the number of miles on my car. Great service! More

Brandy has been my service adviser since I purchased the vehicle in 2006. She is friendly, professional and will take the time necessary to explain what was serviced on the vehicle and what I should be awa vehicle in 2006. She is friendly, professional and will take the time necessary to explain what was serviced on the vehicle and what I should be aware of, ie tire wear,brake wear. Since service is the reason I left another car manufacturer, she has made Nalley Lexus my choice of a dealer. All employees are eager to make your visit to Nalley a positive experience. More

I had purchase a vehicle at Nalley of Roswell. I had no intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convin intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convincing me this was better than the other 2 vehicles that I was inquiring about. One in which I had planned on buying. I stated to him the only thing missing was a particular product. So out of the blue, Larry called me. He said I maybe able to get this product. A gentleman was buying the same vehicle and this product was an addition. So I was thinking this was a win win situation for Lexus and the 2 customers. Unfortunately, It wasn’t what I wanted. I was extremely unhappy. I brought this to Larry and the service centers attention. Well the dealerships stand was this was a deal that was made outside of Lexus. So this is where Chris Dastou the GM and I met and discussed. My 1st impression was I was going to walk out of here totally dissatisfied. I had my opinion and he had his. Even though he stood firmly behind his opinion. He was willing to work with me. He was very easy to talk to. He was very understanding of my situation. He was not able to refund my monies, but made other arrangements. I walked out of his office extremely happy. Bottom line I would recommend this dealership to anyone of my friends, family and associates. Chris and Larry showed professionalism and I will be back to buy another Lexus in the future. More

Larry Guarcello is the most professional and patient salesperson I have ever dealt with when buying a car. He had good knowledge of the Lexus product and made it a pleasant and seamless experience. H salesperson I have ever dealt with when buying a car. He had good knowledge of the Lexus product and made it a pleasant and seamless experience. His approach is NO pressure and informative. I highly recommend dealing with Mr Guarcello. I am enjoying my RX350. :) As a sidenote, another large Lexus dealership in Atlanta blatantly LIED TO ME and upcharged me on my previous Lexus. When I approached them about it, there was admission (after they knew I had proof) but I received no apology and no reimbursement. I will never return to them because of it. I will stick with NALLEY! More

Larry has excellent knowledge on the features of the Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. De Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. Dependable follow up after purchase of vehicle. More

Larry is great. Good f/u skills and good LISTENING skills. He is a salesman but know when to back off. Very good at helping you learn the new technology that is available of today cars. skills. He is a salesman but know when to back off. Very good at helping you learn the new technology that is available of today cars. More

I had a great experience at Nally Lexus. Charles was engaging, forthright and informative and made the process of leasing my new car a breeze. The rest of the staff was equally helpful. Thanks, engaging, forthright and informative and made the process of leasing my new car a breeze. The rest of the staff was equally helpful. Thanks, Ben Briggs More

After looking at other manufacturers and dealers, we met with Larry Guarcello at Nalley Lexus Roswell and purchased our new 2011 ES350 from him. He was very informative when showing us the vehicle and was with Larry Guarcello at Nalley Lexus Roswell and purchased our new 2011 ES350 from him. He was very informative when showing us the vehicle and was the ultimate professional when negotiating the sales contract. George Figueroa expertly handled the financial details in a timely manner. We were extremely satisfied with our experience at this dealership and have already recommended them to others. More

As a fellow sales professional, I was very impressed with Larry Guarcello. I had already done my research and had pretty much decided to buy the model of Lexus I liked before I even walked through the door. Larry Guarcello. I had already done my research and had pretty much decided to buy the model of Lexus I liked before I even walked through the door. So the person who earned my business was the one who would get it. Larry earned it by far! He was patient (as I brought 2 young kids along), knowledgeable, friendly without being pushy, and extremely professional with the cars delivery. He also sold me on the overall service I would recieve from this dealership if I brought it back for future servicing. If you are buying a car from Nalley Lexus. Call ahead and make and appointment with Larry. More

As always, I was given EXCELLENT customer service. I was told, throughout my transaction, what was being done and given an oppportunity to have imput. I was treated in a manner that made me feel as if I wa told, throughout my transaction, what was being done and given an oppportunity to have imput. I was treated in a manner that made me feel as if I was the most important person there. I was not rushed to make any decisions or choices and each of the gentlemen who assisted with the purchase of my car, Mr. Gregory Walker, Mr. Christopher Dastou, Mr. Roger Luker, and Mr. Scott Unger, were very kind, courteous, professional, patient, and concerned about making sure I was one hundred percent satisfied; and I was. I would recommend this dealership to anyone who is interested in purchasing a vehicle. Everyone who assisted me went above and beyond what I, or anyone, would expect. I was totally and completely satisfied with my purchase and the customer service I received. More