Nalley Lexus Roswell

My experience at this dealership and, particularly with Lloyd de Almeida, was ABSOLUTELY FANTASTIC! Lloyd and the dealership went way beyond the norm to satisfy my needs in finding an appropriate car for m Lloyd de Almeida, was ABSOLUTELY FANTASTIC! Lloyd and the dealership went way beyond the norm to satisfy my needs in finding an appropriate car for me. Right before Christmas, my previous car had been totaled in an accident with another driver who was at fault. With the help of my very nice neighbor, we had been looking for another car for some time. We had checked out a number of cars at various locations but were not satisfied with the condition of those cars. Each one had problems. The search for a car had become a very frustrating and time consuming experience. All of this changed when we arrived at Nalley Lexus Roswell and were greeted by Lloyd de Almeida! From the moment we walked into the dealership, we were treated wonderfully and my needs were given the upmost attention. A particular car that we had been interested in, unfortunately, had already been sold. Lloyd immediately began searching the dealership's inventory for another car that might meet my needs. He identified one and brought it out for us to view and test drive. The car was a perfect fit! It had just been traded in at the dealership and had not yet been cleaned up, but we could easily tell the car had been well taken care of by its previous owner. The process of negotiating a deal on the vehicle was a very pleasant experience, unlike what might occur at most car deaI highlylers. Lloyd and his manager, Scott Cleaver, exhibited the utmost professionism during the negotiation, which we respected very much, and we were able to reach a mutually agreeable price for the car. My previous frustrations in finding another car had turned into joy and excitement. All that remained was for the car to be inspected and cleaned up by the dealership, since it had just been traded in when we viewed it. When we returned to pick up the car, we were in for a MOST WONDERFUL SURPRISE! The dealership not only had cleaned the car, as we had agreed, but had detailed it. The car looked close to new again! Thank you so much, Lloyd and the dealership, for going out of your way to please and let my holiday season have a happy ending! Words cannot express the joy given to me by Lloyd and this dealership. Without reservation, I highly recommend Nalley Lexus Roswell and, in particular, Lloyd de Almeida for the dedicated care, attention and thoughtfulness exhibited in satisfying my needs. Again, a FANTASTIC EXPERIENCE! Thank you so much. More

I just ordered my fourth Lexus SUV with this dealership so I have had a lot of experience over the past 10 years. They always take care of their customer, going overboard to make certain everything is 110 so I have had a lot of experience over the past 10 years. They always take care of their customer, going overboard to make certain everything is 110% correct and acceptable. If I ever had a problem out of the normal, which was very rare, they immediately solved it. An example is one time my battery was dying on me and I was able to get to the dealership before my car stopped. They took it in immediately, even without an appointment, gave me a new battery and sent me on my way with no charge at all and within an hour. Whenever my wait would exceed an hour, they automatically had a loaner for me. The great news is that this car rarely has a problem and that's customer service. That's why I have a 4th Lexus from Nalley! lhb More

They, the service personnel, have a tendency to treat you as an invisible person or at the very least one that really doesn't matter. Having worked with Lexus dealerships in CA (2) and one in Portland OR an as an invisible person or at the very least one that really doesn't matter. Having worked with Lexus dealerships in CA (2) and one in Portland OR and having owned 4 ES300/50's and one RX 350 you'd think they'd learn to treat their paying customers better. You may have had a better experience than me - congrats - but my experience has been terribly underwhelming... More

As previously, in dealing with Nalley Lexus Roswell, we were very happy with the whole experience. Jim Roberts is extremely knowledgeable, courteous, and helpful in every way. We feel that each member of were very happy with the whole experience. Jim Roberts is extremely knowledgeable, courteous, and helpful in every way. We feel that each member of the sales, financing,and service departments is professional and interested in making the sale and service the best. More

I shopped around at several car dealerships before deciding to pay a visit to Lexus. By the time I arrived at Nalley Lexus I was run down from a day of what felt like being stalked and hustled to buy deciding to pay a visit to Lexus. By the time I arrived at Nalley Lexus I was run down from a day of what felt like being stalked and hustled to buy a new car. At several other dealerships there were sales people literally waiting outside my car door when I pulled in. It was an uncomfortable feeling and I was starting to think my old car wasn't so bad and a new one wasn't going to be worth the hassle. Then I arrived at Nalley Lexus... I was able to park and take a look around at the three SUVs out front at my leisure, undisturbed. I ran into Charles as he was walking by and he asked if I had any questions. I did want more information on the GX, which he provided in a manner that was informative but not nagging. My buying process turned out to be a short one. I returned the next day for a test drive with Charles and moved forward with the sale. Throughout the process I never felt pressured or intimidated. I simply fell in love with the GX and enjoyed working with Charles. I made my mind up and there was no need to wait or waste time with other dealerships. The negiotation process was pretty painless and I was very happy with the deal I received. I had my new car only four days when a lady opened her car door into the side of it and dented my door. I called Charles immediately and while in a bit of a small rage. He talked me off the ledge, so to speak, and referred me to a dent expert. The next day my dent was gone, free of charge. Two weeks later a rock hit and chipped my windshield. Again, Charles sent me to the right person who fixed me up, good as new. His on-going customer service post sale has been excellent. (Let's hope there are no further catastrophes) I highly recommend Nalley Lexus Roswell and Charles Cook. I love my new GX 360 and am so glad I made the choice to visit that last dealership of the day... More

Larry made our last-day-of-the-year car-buying experience a very pleasant one. After a nothing-experience at the Acura dealership, Larry fully explained and demonstrated the features of the RX350 in the show a very pleasant one. After a nothing-experience at the Acura dealership, Larry fully explained and demonstrated the features of the RX350 in the showroom, and then completed the demo on the road, including a “two parking slot turning radius” demo, which was very important to us. Larry is an exceptional Lexus representative who takes the time to do it right for the customer. All questions answered and demonstrations complete. Larry called our insurance company for us to initiate the car insurance update process. And he magically got us toward the top of the line in the finance department late on New Years Eve. Then Eric Palmsteen (Finance Director) walked us carefully through the finance process, including thoughtful, low pressure consideration of extended service options. And we met our personal Service Consultant, Vann Boddy, who will be working with us whenever necessary. We liked him but hope we won’t be working him too hard. We would certainly recommend Nalley Lexus highly and Larry as exceptional. More

Larry is an exceptional sales consultant. He is very knowledgeable about the cars that I was interested in and explained the features and highlights of the car that I selected (2012 Lexus 350) and expla knowledgeable about the cars that I was interested in and explained the features and highlights of the car that I selected (2012 Lexus 350) and explained them meticulously. I recommend him highly. More

One of THE best dealership experiences ever! Shopping for a car is always nerve racking but Jeremy made it exciting, fun, and super easy! We got one heck of deal and are so happy with our purchase, no buyers a car is always nerve racking but Jeremy made it exciting, fun, and super easy! We got one heck of deal and are so happy with our purchase, no buyers remorse here. The dealership itself is amazing! Clean, comfortable, great location and the staff is super sweet! Jeremy got us a great deal and was relatable and he genuinely cared about us and what we were looking for in a car. I will go nowhere else for any future vehicle purchases. Hands down a 100% success! More

Excellent care and attention to customer needs and desires. I had a Great purchase experience at Nally Lexus. I feel like I now have extended family desires. I had a Great purchase experience at Nally Lexus. I feel like I now have extended family More

It was a pleasure working with Barry. He was patient and knowledgeable about the different vehicle models I was considering. We were able to come to an equitable solution for selling my vehicle and pur and knowledgeable about the different vehicle models I was considering. We were able to come to an equitable solution for selling my vehicle and purchasing the Lexus. Great experience all around! More