Nalley Lexus Roswell

This is our third car purchase with Nalley. Once again we had a great experience with our salesman, Larry Guarcello. Larry is consumer driven and strives to do everything possible to make us happy. His knowl had a great experience with our salesman, Larry Guarcello. Larry is consumer driven and strives to do everything possible to make us happy. His knowledge on the automobiles, finance and used cars was very helpful. I will recommend Larry to all of our friends! More

I have used Nalley Lexus since this location was built. Have bought 3 Lexus' and have all Lexus' serviced here. Have worked with both Bob Hamilton - sales and Chad Duncan in Service. It seems rather obvi Have bought 3 Lexus' and have all Lexus' serviced here. Have worked with both Bob Hamilton - sales and Chad Duncan in Service. It seems rather obvious that if I used the same sales rep and service rep for that many years that I must be delighted. Bob, Chad and Nalley would have to work to lose my business for me to change. I know change can happen, but as long as I keeping receiving the attention I get I expect to continue to be their customer. More

I was recently in the market for a new 2011 LS-460L. I purchased my first Lexus, a LS-430 in Nov 2004 sight unseen from Butler Lexus in Macon in mid 2004. I have been getting my service from Lexus of Sou purchased my first Lexus, a LS-430 in Nov 2004 sight unseen from Butler Lexus in Macon in mid 2004. I have been getting my service from Lexus of South Atlanta since that time as they are the easiest dealer to drive to from my home. I knew exactly what car and options I wanted and sent USAA price guarantee email requests to Nalley Roswell, Hennessey Lexus and Butler Lexus. I also spoke to a sales rep at Lexus of South Atlanta the day before when I picked up my 2004 for routine service. I received an email within the hour from Mr. Keitchens describing the LS-460L that most closely matched my request. An email from Hennessy Lexus followed, but it listed 5 vehicles with various "option levels", not the specific features and colors/trims of each car. I stopped by Lexus of South Atlanta first on 29 Oct 2011, out of loyalty's sake, to see what they had to offer. They had an LS-460L that had comparable equipment but was a darker color rather than the lighter color I desired. I gave consideration to purchasing there but 3 thing prevented me from doinf so: 1-I wanted to see the car in a lighter color in Roswell. 2-I was put off by the stereotypical high pressure sales technique 3-My demo ride was in a demo LS-460, not the actual LS-460L that I was considering The salesman explained that they didn't like to put miles on the car. With some difficulty, we disengaged and drove to Nalley Lexus Roswell. The process there was the polar opposite. Mr. Keitchens met us after a few minutes. He let us know about how long it would take to get the car from the lot and sat us down with refreshments in their spotless showroom. The demo ride went smoothly and at no time was their any pressure to buy. We decided to purchase the vehicle and the rest of the process went just as flawlessly. The details of the exact transactions would be boring so I will leave them out, but I will add that at no time did we feel pressured into purchasing any extras that we did not want in the first place. When the car was released to us Mr. Keitchens would not let us leave until he was satisfied that we had a basic understanding of the vehicle's operations and the unique safety features such as Lexus's version of "OnStar" and their Concierge and roadside assistance services. The price was much more reasonable than I expected. I can only say that when my wife's Subaru needs replacing we will be back at Nalley in Roswell to look for a replacement from Mr Keitchens. More

I have been a Lexus owner since the 90's. Excellent vehicles that last! Over this past summer it was time for major replacements for wear and tear on my 02 ES300 which was now sporting 178,000 miles. vehicles that last! Over this past summer it was time for major replacements for wear and tear on my 02 ES300 which was now sporting 178,000 miles. I also knew that more necessary maintenance was coming to a close reality. I live in my car all day doing field sales so my car is my office. Yesterday I dropped my heavy briefcase on the extending cup holder and broke the entire assembly. It was just one of those days that was heading in the wrong direction....we all have had that happen. I brought it in to service to my fabulous service consultant Do Hyun Pak to get estimates on everything that was needed in addition to my broken cup holder. Do has always looked out for me as a single mom on service and has shown a genuine concern for me knowing I live on the road, making sure I have a safe vehicle. He could see my frustration and he looked as beat up and I felt at that moment over my despair. Do asked if I wanted to possibly (and finally after many discussions!) talk to a sales person about my options for a new car. Today I said "yes" and I am so glad I did! Do introduced me to Larry Guarcello. He had explained to Larry my situation and Larry was very empathetic. In fact, we both laughed as he said he really did not want to sell me a car just because I had broken my cup holder! Ha :) However, we did spend quite a bit of time talking about exactly what I had invested, what my next investment would be into my existing vehicle, the significant mileage I put on the vehicle in the course of a year, pros, cons inside and out. He took all the time in the world with me to show me what vehicle would best suit my needs. We picked the ES 350 as the best choice for me. I also want to share that I had been online for months watching the website for special deals/offers. Yesterday, when I purchased the car, the incentives I had requested as per the website advertisement had expired the day before. However, LEXUS VALUES YOUR BUSINESS AND LOYALTY and honored the offering to keep a customer and insure the utmost happiness with the buying experience!!!! I can hardly begin to thank EVERYONE ASSOCIATED with my buying experience yesterday for the utmost attention and concern for every detail of my purchase. I would welcome the opportunity to be a consumer reference on behalf of this dealership, especially Do and Larry!! Fabulous job to all! More

The sales experience was positive. There was no pressure and we were very satisfied with the terms of our purchase. I found Johnnie and Scott to be honest and professional. We will definetly use this Deale and we were very satisfied with the terms of our purchase. I found Johnnie and Scott to be honest and professional. We will definetly use this Dealership for our future service needs. More

Charles Cook was both funny, socialable and business like in his presentation of the product. He was absolutely great to work with and he handled my wife with the knowledge that she was the buyer while at th in his presentation of the product. He was absolutely great to work with and he handled my wife with the knowledge that she was the buyer while at the same time handling me knowing that I was looking at every single word. He was above honest in that he did not attempt to oversell the product and given it was a new 2012 with changes from 2011, he was not embarassed to inquire if a question was asked that he did not know the answer to. This made the both of us most comfortable. His personality came thru as not being your average sales person who might try to rush you to the bottom line but instead took the time necessary to make us feel like the decision was ours and we were not being sold. On the light side, given we were able to overcome the dealer/buyer mentality,Charles should replace the picture on this site with one to represent his personality which is charming. Scott Unger was Charles' guy upon whom to rely and he was as affable as Charles. If Scott needed any back up, Scott was on the spot and he made himself available to my wife and I and he and Charles made the perfect 1-2 combination. The coombination made the other dealers/sales persons that we encountered look second rate in nearly all aspects. More

I worked with Larry G (Guarcello), in a nutshell, he was terrific. So nice and easy going. I would definitely work with him again. Michelle Belinfante terrific. So nice and easy going. I would definitely work with him again. Michelle Belinfante More

I recently took my RX 350 in for regular servicing and Joel was a pleasure to work with as usual. He is knowledgable, friendly, and very thorough in explaining everything that needed to be done. He call Joel was a pleasure to work with as usual. He is knowledgable, friendly, and very thorough in explaining everything that needed to be done. He called to update me on the progress of the work and the estimated time of completion. Joel is an excellent representative of the quality of employees at Nalley Lexus. In no time, Pamela had me in a new RX 350 loaner car and also took excellent care of me to be sure that I was pleased with the loaner she had selected for me. Kudos to both Joel and Pamela. This is my first Lexus and having driven a Mercedes for over 20 years, I am extremely pleased with the car, dealership, and the employees there. Thanks. More

Awesome experience overall! Jim was really great and Awesome experience overall! Jim was really great and definitely very fair as far as working a good deal for me. I am very particular about the sm Awesome experience overall! Jim was really great and definitely very fair as far as working a good deal for me. I am very particular about the smallest details and I made Jim go back and forth to the manager to get answers for the most nitpicky questions and he was enthusiastic about that and made an extra effort to assure me I wasnt being difficult and that he cared about what I wanted and wanted me to be happy. I think thats a really rare quality for a sales guy and his attitude is probably what ultimately made me change me mind from being set on a BMW since well before I could drive, to having me driving a Lexus within a matter of days--and I feel really good about the decision. If all sales guys could take a course taught by Jim, there is no doubt they would be more successful. It might also be worth mentioning that Im only 24 (buying alone without parents). Jim and the other people I talked to at Lexus were the only people out of all the dealerships I visited while car shopping that didn't seem to immediately discredit me as not being a serious buyer... assuming I'm just some kid walking around wishing he could afford a BMW and wasting their time with questions. Not only did Jim show me respect, but he seemed to give me an extra break knowing that this was one of the biggest purchases of my life thus far. More

Work hard to make sale happen. Helpful with Work hard to make sale happen. Helpful with advantages/disadvantages of different models. Worked hard to get the price down to our goal. Made final Work hard to make sale happen. Helpful with advantages/disadvantages of different models. Worked hard to get the price down to our goal. Made final sale paperwork as painless as possible. More