Nalley Lexus Roswell

We had a great experience at Nalley Lexus Roswell. Everyone we interacted with was very friendly and helpful. The facility was also very nice, and we feel like we got a fair price on our new vehicle. Everyone we interacted with was very friendly and helpful. The facility was also very nice, and we feel like we got a fair price on our new vehicle. All in all, we would definitely recommend this dealership to others! More

My husband and I were a 3 car sedan family (no kids, just cars). BMW, Volvo and now Lexus. I have always been a Volvo girl. I love the vehicles, the service guys, the sales manager - Great experience (on my cars). BMW, Volvo and now Lexus. I have always been a Volvo girl. I love the vehicles, the service guys, the sales manager - Great experience (on my 3rd volvo in 10 years). I thought no dealership can make me as happy as Volvo until I bought my Lexus at Nalley about a year ago. As a new Lexus owner, I wasn't sure what to expect. WOW. I have another great dealership that I love! It's really important to me to have a dealership that is flexible with service times, loaner cars, relaxing waiting room, close to work, etc. Nalley Lexus has all that. They have been responsive, nice, easy to work with, helpful. Has met my needs before, during and even 1 year after the sale. They are there for me, and I feel like part of the Nalley Lexus family. A year later I still email with my salesman, Barry, and will definitely by from him again (actually looking forward to it). My service gal, Brandy is honest when it comes to my service and always prepares me for the next check-ups. After having the Lexus a few months we got rid of the BMW. Loved the car, but the dealership and the folks within were terrible...The older I get, the more I realize it's more about the dealership and the relationship I have with them and not so much the car. I'll buy a Lexus from Nalley as long as I own cars! Whole experience was just great. Even the finance guy, Scott was awesome, and gave us lots of options and made a recommendation. Go buy your Lexus at Nalley. From one picky, high maintenance owner to others...you will be VERY happy with your experience. In the pursuit of perfection, I found the complete package. More

It was a day of days ... The weather was pretty foul (tornado warnings), my car sprang an oil leak and I was over 2 hours late for my maintenance appointment. Fortunately, Chad Duncan is patient with (tornado warnings), my car sprang an oil leak and I was over 2 hours late for my maintenance appointment. Fortunately, Chad Duncan is patient with very tardy clients even if they use use poor planning as an excuse. In addition to discussing my car needs, Chad always takes the time to ask about my family and how life is treating me. What happened next was probably pretty routine for Chad but it was certainly a pleasant surprise for me. The highlight of my afternoon involved Pam and Jimmy in Courtesy Transport. When we met, I was on the phone trying to handle a family situation and planning my route to pick my son up from school. What I didn't know was they had already selected a very special vehicle for me to use while my car is being serviced. Without any prompting from me, I was given a LS 460 as a loaner. Since my vehicle is as old as my fifth grader, I felt like I had just won the lottery! Pam and Jimmy know how to make a moment special and they understand how to make a client feel exceptional! Even though the days was challenging, I left Nalley Lexus thinking... It is a great day to be me! Grateful, John M. More

If you want the best car buy Lexus. If you want the most professional sales person deal with Klaus. He will deal with you honestly and point out the positives but also the negatives of his products. Car buy professional sales person deal with Klaus. He will deal with you honestly and point out the positives but also the negatives of his products. Car buying can be a good experience And when you are sitting in Klaus's office read his plaque "under promise but over deliver" as that is what will happen More

I loathe and abominate car shopping with a passion because I cannot stand the whole process. I keep my cars for as long as possible for this reason. When I buy a car I buy a good one for that reason t because I cannot stand the whole process. I keep my cars for as long as possible for this reason. When I buy a car I buy a good one for that reason too. That’s why I chose Lexis. When I found the car I liked I girded my loins and headed for Roswell Lexis. It took me less than 2 hours to drive out with my new car with a smile on my face. Working with Klaus was a dream. He was friendly and informative and not once was he pushy or tactical. It was a very pleasant experience; I actually enjoyed myself. The whole staff was congenial in every way. I would recommend Roswell Lexis to anyone and I especially would recommend seeing Klaus if you want a new or used car. I may not wait so long this time to trade my car in for another. More

My wife and I came to Nalley Lexus of Roswell to get our headlight fixed in our 2007 ES 350 which we also purchased used from Nalley Lexus of Roswell two years ago. Our car buying experience surpassed every headlight fixed in our 2007 ES 350 which we also purchased used from Nalley Lexus of Roswell two years ago. Our car buying experience surpassed every other car buying experience we've had in the last twenty years. Everyone from our first greeting in the service drive area to our service consultant Marvin Chibesa was on top of things. They asked the right questions to find out what our needs were then made sure we were as comfortable as possible during our wait. While waiting for our car to be repaired we decided to stroll through the showroom where we were greeted by Kahlil Stevenson a sales consultant. He proceeded to answer our questions about the existing models in the showroom that we were looking at along with letting us know about some special offers and incentives that were going on that we did not know about. While we did'nt come in yesterday to buy a vehical the deals sounded so good we had to check them out while we waited. Kahlil asked us a few questions to ensure he knew what we were interested in and what price range we wanted to be in and he went to work "FOR US" meaning he under stood what our needs were and provided a perfect balance between the car business and the customer. There was a level of committment and team work going on here we have never experienced before. The finance manager Noel Barnett worked diligently crunching numbers trying to get us where we needed to be while the new car manager Scott Unger kept a watchful eye on everything making sure our needs were being met and we were being taken care of. These gentlemen as a team got the deal done for us and my wife drove away in a BRAND NEW 2011 ES 350!!!!!! We are very thankful to all the employees of Nalley Lexus of Roswell for helping to make one of our dreams come true. More

Mr. Klaus Lenhard did a great job and was excellent to work with us and the purchase of our 2005 LS430. He is very knowledgeable with this and all Lexus cars. Klaus was very helpful and professional thro work with us and the purchase of our 2005 LS430. He is very knowledgeable with this and all Lexus cars. Klaus was very helpful and professional throughout the entire process. He was a pleasure to deal with throughout the process and he will see us for our next vehicle in the future. As we visited this dealership and the service area my wife and I were extremely inpressed at their process and setup. More

Larry did a nice job of highlighting not only the great aspects of the IS 250 I purchased, but also the less-than-ideal aspects. That is not to say that he did not market the car well, but rather he provid aspects of the IS 250 I purchased, but also the less-than-ideal aspects. That is not to say that he did not market the car well, but rather he provided a balanced perspective that allowed me to make the most informative decision possible and not pushing me to make the purchase. When purchasing the vehicle, Larry was very patient and thorough in his presentation of all of the features of the car that I should take advantage of. He also worked diligently to make sure the car was in top-notch shape before I drove it off. Further, the dealership also allowed me to take advantage of financing rates, certain discounts, and tax breaks that I was not previously aware of. I would definitely recommend this dealership for anyone interested in a Lexus, as the service is outstanding. I also appreciate the dealership's honest and straightforward approach. More

I bought a new ES300 from Nalley and drove it for 11 years with zero mechanical issues & excellent service from Aaron Vu and then Will Gallagher, only 2 people over 11 years. That is not common! When years with zero mechanical issues & excellent service from Aaron Vu and then Will Gallagher, only 2 people over 11 years. That is not common! When I decided to sell my original Lexus to my best friend, I met with Larry Guarcello in sales and bought a Certified, Pre-owned LS460. Larry made the buying process pain-free and he is articulate and delightful. When we had one slight snag during the sales process, he found a way to solve it and I was completely satisfied. Larry took a great deal of time teaching me about my new Lexus and has encouraged me to come back for more since there were more bells & whistles than one can remember in an initial tutorial. Between a positive sales experience 2 times at Nally Lexus of Roswell, to great car performance, to an 11+ year relationship with my service advisors, I very highly recommend Nalley Lexus of Roswell. Also, do your research, as Consumer Reports rates Lexus as a top notch car! Go see Larry G. when you're ready to buy. He's fantastic! More

While I didn't purchase my pre-owned Lexus at Nalley Roswell, I have had extensive work on it there. My service consultant Vann Boddy is wonderful! He responds to my calls in a timely manner, is always Roswell, I have had extensive work on it there. My service consultant Vann Boddy is wonderful! He responds to my calls in a timely manner, is always professional and overall a great asset to Nalley Lexus Roswell. More