Nalley Lexus Roswell

Mike K is the best auto sales person I have ever dealt with. This is my third GS350, the first that I have purchased from Nalley. I would recommend Nalley and Mike K to anyone who wants to deal with a per with. This is my third GS350, the first that I have purchased from Nalley. I would recommend Nalley and Mike K to anyone who wants to deal with a person who has the buyer's "interest at heart" as well as Nalley's. He has the unusual ability to be able to do this. Good luck to Mike and his future. Stan Warner and Dee More

To Whom It May Concern: Please be advised that I To Whom It May Concern: Please be advised that I shopped multiple Lexus Dealerships looking closely at customer service, product knowledge, emplo To Whom It May Concern: Please be advised that I shopped multiple Lexus Dealerships looking closely at customer service, product knowledge, employee conduct and presentation before making my decision. As a result, I am now resolved to make a purchase. My selection resulted for the following reasons: At my first visit to the Lexus of Roswell Dealership the Salesman Barry Steinburg greeted me and asked what brought me to Lexus and what my interest was. After our dialog he handed me a brochure and described what I was going to experience. From there Barry gave me a full demonstration of the entire car exterior; he displayed the engine, trunk, all four doors, the exterior paint and protective cover, mirrors, lights, tires, sunroof, cameras and sensors, body mechanics and all key functions. After that achievement we visited the interior of each door function, all specified seat and window maneuvers, including the headrest, glove compartment lockout for the valet, interior trunk access, the entire dashboard component, both voice and manual controls, ML sound system, climate setting up front and passenger seating, airbag/curtain protectors and locks, all before vacillating to the test drive. He allowed me to experience the ride from the driver’s seat as well as the rear passenger. Afterwards he gave me a tour of the facility, introduced me to the GM, Master Tech, Service Mgr., then he guided me back to his office where we exchanged information and he told me to process all that I had experienced and to call if I had any questions. Barry did not ask for a deposit at my first visit, nor did I ever feel pressured. Further, he listened, paid close attention and took very copious notes. Several days later Barry called and set up a second appointment for another test drive and product iteration. When I inquired about the Teleios wheels, he solicited answers from his GM, Master Tech and Lexus Services. When I inquired about product availability he reviewed their inventory and prospective shipments and told me my car would have to be ordered. A 90 to 120 delivery. Finally, Barry asked about my financing and told me what my options were with Lexus if I chose not to utilize my Federal Credit Union. Ultimately, I selected the 2013 GS 350 Luxury Plus Package Upgrade, Fire Agat Pearl, Flaxen Linear Espresso, Teleios wheels, Illuminated Door Seals, Heads–up display, Rear Spoiler, Remote Engine Start, Paint and Leather Protection, Floor and Trunk Mats, and a few other features I was unaware of. Once my packet was complete, Barry gave me a week to make my decision. With that opportunity, I researched several Hennessey and multiple Nalley Dealerships. Armed with actual pricing information I compared Truecar, Real Car Tips, Car Pricing, Ezine Article, Car Price & Value, Costco, and three financial intuitions and arrived at the resolve to purchase and finance my car from Nalley Lexus of Roswell. They were the lowest with all of the aforementioned features. They even came in lower than other Nalley Dealerships. This coming week-end I’m taking a friend and my former Credit Union Loan Officer to Nalley of Roswell as they have both expressed an interest. At this juncture, I have "tunnel vision", I can't see any other Lexus Dealership except Nalley of Roswell due to Barry Steinburg. Thank you Barry for making my experience so pleasurable!! Very Best Regards, T. Wade Taylor, MBA, CHES More

Mr. Guarcello was extremely professional and helpful. I was a very difficult and quirky customer and he went out of his way to accomodate my needs and wishes. I changed my mind on the color of my CT200h a was a very difficult and quirky customer and he went out of his way to accomodate my needs and wishes. I changed my mind on the color of my CT200h and he found me what I wanted! He even stored my groceries for me that I had left in the trunk of my trade-in! What an incredible experience and an equally incredible dealership. And what a car I have!!! More

The experience that my wife I had working with Johnnie Anderson was exceptional. It has been several years since we last leased a car and Johnnie walked us thru the process with great patience. On the d Anderson was exceptional. It has been several years since we last leased a car and Johnnie walked us thru the process with great patience. On the day that we picked up the car, he spent several hours explaining all the new technology that the car offers. We have the car for a week and already have received several follow up phone calls from him and the dealership. I will certainly recommend Johnnie and Nalley to any of my friends. Allan and Carol More

Larry was very friendly not pushy and waited over a year for us to buy a new car. Great personality, very concerned about your new purchase, and accommodating with further help if needed. A great experience for us to buy a new car. Great personality, very concerned about your new purchase, and accommodating with further help if needed. A great experience with a beautiful luxury car and a salesmen who knew what he was doing. Thanks, Rod and Pam Shelton More

Best experience in 30 years with a salesman. So good, I Best experience in 30 years with a salesman. So good, I bought another vehicle from him the next week for my wife. Best price up front compared to t Best experience in 30 years with a salesman. So good, I bought another vehicle from him the next week for my wife. Best price up front compared to the other dealers I. The Atlanta metro area by far. Easiest negotiation and complete follow through of any. More

I have bought cars for over 40 years, both for my self and for my employer before I retired. I am an Duke Engineering Graduate and very detail oriented. I also work online to find such things as dealer co and for my employer before I retired. I am an Duke Engineering Graduate and very detail oriented. I also work online to find such things as dealer cost, input from Consumer Reports,and looking at various reports and input on the WEB. After visiting several Dealers and finalizing what we wanted I picked Larry to work with because he appeared straight-forward and very knowledgeable on his dealers cars. I knew what I felt was a great price and Larry made it happen. More

This is my fourth Lexus and the first one bought at Nalley Lexus. This dealership has proven to be so much more into customer relations than any other we have dealt with. I just can't say enough! We fe Nalley Lexus. This dealership has proven to be so much more into customer relations than any other we have dealt with. I just can't say enough! We felt so appreciated at the point of purchase, and have continued to feel that way. They had a grand opening party for the new Service Center and invited customers to a party that was as nice as many wedding receptions, really...Jazz quartet, incredible food,open bar, complimentary car wash...no sales people hitting on you to upgrade. I took my car in today for service and was treated to a massage at a nearby Spa/Salon, compliments of Nalley. The Service Center and staff have always been friendly, professional and efficient. I would and do highly recommend Nalley over other dealerships in the Atlanta area! More

Visited this delearship looking for a used/new RX350. Had a real bad experience. I was surprized to see this dealer is rated high on customer service. Not sure if the ratings are given by customers or self r a real bad experience. I was surprized to see this dealer is rated high on customer service. Not sure if the ratings are given by customers or self rated. :( During my visit, I wanted to trade-in my car and the price offered no where matched the market price. I did express my concern and the response from the sales person was terribly slow. If they cant match the price, it is OK to say that they cannot offer that price. Even after escalating the issue to Sales Manager, I just got a call back and was told that he will address the issue. It is more than a week and no response at all. Is this customer service?? The options for used cars is also very less at this dealership. Personally, I would not recommend this delearship to anyone. More

Larry was thorough, helpful yet not over bearing. Would highly recommend him to anyone seeking a Lexus. His attention to detail was helpful but he did not try to over sale the car or himself. The approach highly recommend him to anyone seeking a Lexus. His attention to detail was helpful but he did not try to over sale the car or himself. The approach was very natural and came across as real! More