Nalley Lexus Roswell

This the second car I have purchased from Jim Roberts/Nalley and have been treated incrediable well both times. Jim does a wonderful job taking care of his customers. Aside from the fact that I Roberts/Nalley and have been treated incrediable well both times. Jim does a wonderful job taking care of his customers. Aside from the fact that I love a Lexus I also love this dealership and the high regard they have for their customer/guest. More

Larry was very friendly and very informative, telling us what we needed to know about the car we went in specifically to look at. He compared it fairly and accurately with the other car (different make) th what we needed to know about the car we went in specifically to look at. He compared it fairly and accurately with the other car (different make) that we were also shopping. He was prompt in following up with us, both on email and phone, and asked for the VIN #s for the cars we were considering trading, but did refuse to give us that info without a return trip to the dealership - an annoying but not unusual sales technique. We enjoyed getting to know Larry and would definitely work with him again. He was hamstrung only by the fact that we could get a much better deal on an used Acura MDX than we could on a new Lexus RX450h and by the fact that the new model Lexus is not yet old enough to have many used to choose or to offer significant savings on. Very nice experience at the dealership itself with coffee bar and snacks offered. More

His knowledge,accuracy,effiency,integrity,and careing are above reproach. He was exceptionally helpful obtaining a new LS460L following a severe accident in which our vehicle was "totaled". above reproach. He was exceptionally helpful obtaining a new LS460L following a severe accident in which our vehicle was "totaled". More

On our first visit, Larry took several hours with us to explain each car and the diffenrences between the other cars we were compairing. We also told him we were waiting 2 weeks before we made our purchase explain each car and the diffenrences between the other cars we were compairing. We also told him we were waiting 2 weeks before we made our purchase, he never pressured us to "make a purchese today" when we left. We went to 5 other dealors and not one of them called us or followed up on our visits. Customer service was outstanding through our purchase of our new car. Thanks Larry for everything, we love our new car!! More

I recived Excellent service. Jeff Rizzo was very responsive to my questions and helped me find the best car to fit my needs. I enjoyed working with him and would recommend him to my friends. responsive to my questions and helped me find the best car to fit my needs. I enjoyed working with him and would recommend him to my friends. More

All of our questions were answered. We were treated in the very best manner. Nalley made sure we were pleased with our choice and no questions unanswered before we signed any paper work. This was the beat the very best manner. Nalley made sure we were pleased with our choice and no questions unanswered before we signed any paper work. This was the beat buying experience we've ever experienced. More

Larry did a great job in delivering a 2012 Lexus RX350 to my wife. He was very professional, answered all of her questions, and programmed all apps that she was interested in. The difference between dif to my wife. He was very professional, answered all of her questions, and programmed all apps that she was interested in. The difference between different dealers and Nalley is that Nalley has professionals like Larry who go the extra mile in insuring that the customer is entirely satisfied with their buying experinence and provided follow-on information to ensure that we will continue to enjoy our new Lexus. More

We were passing the Lexus dealership on the way to BMW and decided to stop in. Barry introduced himself and made the whole buying experience seem effortless. His manager was great and very helpful as we and decided to stop in. Barry introduced himself and made the whole buying experience seem effortless. His manager was great and very helpful as well. We decided --based on our experience with Barry-- we did not even need to go to the BMW dealership. He truly sold us the car and made the whole process easy. I look forward to working with him and his manager in the future to make our next purchases. And as the owner of 4 previous BMW's that says alot about the level of service we received. More

I was extremely happy with the deal and the car but 30 miles out of the dealer my check engine light came on. When I called Mr. De Almeida he told me I was out of luck. When I talked with Used Car manager miles out of the dealer my check engine light came on. When I called Mr. De Almeida he told me I was out of luck. When I talked with Used Car manager, he said he would check with service to see if they could help me. I never heard from him again. I realize I bought a car as is but really I thought at the very least they would work with me to get it fixed at a discounted rate. This really disappointed me and will cause me to reconsider when I am ready next year to buy another car for my other daughter. More

I was about to buy a new RX 350 in Birmingham, Alabama that was not exactly what I wanted but seemed to be a good deal. Before making the purchase, I decided to call Nalley Lexus Roswell to see if they h that was not exactly what I wanted but seemed to be a good deal. Before making the purchase, I decided to call Nalley Lexus Roswell to see if they had the exact model, color and features that I wanted. I was directed to Tony Jones and told him what I was looking for and he went to work immediately, found my dream car, beat the Birmingham deal and I drove to Atlanta that day and was treated like an old friend from beginning to end. I got a terrific trade on my old RX and drove home that day in my beautiful new Lexus. I did not know Tony until yesterday but he exceeded all expectations of guiding me through my purchase. I highly recommend Tony and the Nalley Lexus Roswell dealership. It is always a thrill to get a new car but the experience I had in making the purchase made it even better. I'm so glad I made the call! More