Nalley Lexus Roswell

I have bought cars for over 40 years, both for my self and for my employer before I retired. I am an Duke Engineering Graduate and very detail oriented. I also work online to find such things as dealer co and for my employer before I retired. I am an Duke Engineering Graduate and very detail oriented. I also work online to find such things as dealer cost, input from Consumer Reports,and looking at various reports and input on the WEB. After visiting several Dealers and finalizing what we wanted I picked Larry to work with because he appeared straight-forward and very knowledgeable on his dealers cars. I knew what I felt was a great price and Larry made it happen. More

This is my fourth Lexus and the first one bought at Nalley Lexus. This dealership has proven to be so much more into customer relations than any other we have dealt with. I just can't say enough! We fe Nalley Lexus. This dealership has proven to be so much more into customer relations than any other we have dealt with. I just can't say enough! We felt so appreciated at the point of purchase, and have continued to feel that way. They had a grand opening party for the new Service Center and invited customers to a party that was as nice as many wedding receptions, really...Jazz quartet, incredible food,open bar, complimentary car wash...no sales people hitting on you to upgrade. I took my car in today for service and was treated to a massage at a nearby Spa/Salon, compliments of Nalley. The Service Center and staff have always been friendly, professional and efficient. I would and do highly recommend Nalley over other dealerships in the Atlanta area! More

Visited this delearship looking for a used/new RX350. Had a real bad experience. I was surprized to see this dealer is rated high on customer service. Not sure if the ratings are given by customers or self r a real bad experience. I was surprized to see this dealer is rated high on customer service. Not sure if the ratings are given by customers or self rated. :( During my visit, I wanted to trade-in my car and the price offered no where matched the market price. I did express my concern and the response from the sales person was terribly slow. If they cant match the price, it is OK to say that they cannot offer that price. Even after escalating the issue to Sales Manager, I just got a call back and was told that he will address the issue. It is more than a week and no response at all. Is this customer service?? The options for used cars is also very less at this dealership. Personally, I would not recommend this delearship to anyone. More

Larry was thorough, helpful yet not over bearing. Would highly recommend him to anyone seeking a Lexus. His attention to detail was helpful but he did not try to over sale the car or himself. The approach highly recommend him to anyone seeking a Lexus. His attention to detail was helpful but he did not try to over sale the car or himself. The approach was very natural and came across as real! More

Joel is awesome! He is very professional and cares for our 2 Lexus' like they were his own. He never tries to sell services that aren't needed for the cars. our 2 Lexus' like they were his own. He never tries to sell services that aren't needed for the cars. More

I was looking for a used Honda Odyssey and found one on the AJC Classifieds for a 2010 van with very little miles. I called the dealership and was transfered over to Larry A/K/A Larry G. He was very nice t the AJC Classifieds for a 2010 van with very little miles. I called the dealership and was transfered over to Larry A/K/A Larry G. He was very nice to speak with. He was up front with me and told me that he had many other inquiries. One hot prospect from Alabama. Really? Well I was very interested due to the low mileage and the fact that you can not find a Odyssey with low miles anywhere. He let me give him a deposit over the phone since it was close to closing time. Long story short, I went there the next day and found the dealership to be great and yes, this van was being inquired about even as I was sitting discussing the vehicle. I can not comment on the Lexus but I can state that this dealership ranks high on customer service. More

Larry was terrific to work with! I went into Lexus wanting an SUV and came out with the new CT200h and I absolutely love it. I am so happy with my decision and very glad that Larry put me in the righ wanting an SUV and came out with the new CT200h and I absolutely love it. I am so happy with my decision and very glad that Larry put me in the right direction and helped me find the perfect fit for me. More

Placed info into computer @ 3am, requesting price/ info on car posted in Roswell. Larry called me promptly the next day,discussed several options, prices, even cars I had seen on other sites.Did not "put d on car posted in Roswell. Larry called me promptly the next day,discussed several options, prices, even cars I had seen on other sites.Did not "put down" the other cars, but to my surprise, gave good opinions on them. But also gave me choices, info on warranty info, service info, that I was not aware of. So very knowledgeable about all concerns that I had. Gave me precise directions to dealership from Rome,Ga. Even called twice while we were on the road, to make sure we were OK. Once there , Larry met us with a smile, handshake, offered the tour of that awesome dealership and the coffee bar. The ladies were so accommodating, pleasant,even that was a great experience! I had told Larry that my time /patience was very limited and could not spend hours trying to "Close the deal" As promised, in our phone conversation, he had all paper work ready & waiting, Justin was very efficient also, and once the viewing of the car and test drive , the deal was sealed !! My husband was very impressed with ME.. because I found Larry !! Not to mention the awesome car that Larry had selected for me to see. My husband was as impressed as I was, even more so, since he has always "made the decision" We have already, and will continue to recommend Larry G. @ Roswell.This is our third Lexus.. the others from Marietta. I will always come back to Larry , wherever he goes, We will follow !! He has contacted us twice since our purchase, to make sure we were happy, even had me sit in the car,while he was on the phone,and talked me thru any questions that I had ! This was a wk. later !! Customer service is everything !! Larry is TOPS in customer service. He has personality plus with the desire to make his customer 100% happy by offering the best in quality and personal attention. He truly listens and Delivers . Lexus, hang on to this guy, he can not be replaced. Have recommended him to several ppl in Rome, my Brother included. All that have seen my Lexus is JEALOUS, and I'm loving it !! I felt like I had known Larry forever, as did my husband. We feel blessed to have been directed to Larry. Husband said "Larry was a Godsend". I had Totaled my Lexus a few days before, this was such a relief to have someone so concerned and helpful, put this behind us with such a rewarding experience.I am so thankful to Lexus for having Larry as my guardian angel in this. Usually @ a dealership, it is a real ordeal, but never again. Thank you Nalley Lexus,for having Larry Guarcello be there for us. We are @ retirement age, and needed him to patiently explain to us all the "NEW FEATURES" we were so not aware of. Just can't say enough !! I know this is too long, but, just can't stop !! Great service and greater salesman !!Thank you , Larry, for your kindness,patience and superb knowledge in fulfilling our needs ! Tom & Kay Mathis. Rome, Ga. More

Phone contact and response time is always quick and informative. Service visits are a pleasure. Everyone is prompt and courteous. Lucas is very patient and thorough in answering all my questions. A informative. Service visits are a pleasure. Everyone is prompt and courteous. Lucas is very patient and thorough in answering all my questions. And of course I enjoy the perks of the coffee shop and salon while I wait for the longer service apts. Everything is first class and Nalley outshines the competition by a mile! More

Great overall experience. We have already recommend this team to family that plan to buy a gx this year. Larry was the epitome of awesome attention and service. team to family that plan to buy a gx this year. Larry was the epitome of awesome attention and service. More