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Nalley Lexus Roswell
Roswell, GA
439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 439 reviews
April 30, 2015
service satisfaction I had a recommended service done and my car was returned with some cosmetic issues. I let my advisor , Will Galagher,know and he set up an appointment I had a recommended service done and my car was returned with some cosmetic issues. I let my advisor , Will Galagher,know and he set up an appointment to correct the problem. The car had a dead battery when I picked it up . Will had a new battery installed within a few minutes. Thank you Will. Love my Lexus. More
by 08 Ls460
Employees Worked With
Will Galagher
April 30, 2015
Enjoyable My experiences with Nalley have been nothing but great. The employees are excellent and friendly. Marvin is really great in the service department and My experiences with Nalley have been nothing but great. The employees are excellent and friendly. Marvin is really great in the service department and Johnnie was a gem as a salesman More
by Dog Judge
Employees Worked With
Marvin Chibesa, Johnnie Anderson
April 16, 2015
Thank you! Much thanks to Brandy and Brian L for the excellent service! You are awesome. On a scale of 1-10, I give you an 11. Much thanks to Brandy and Brian L for the excellent service! You are awesome. On a scale of 1-10, I give you an 11. More
by KD
Employees Worked With
Brian Lemeshka, Brandy Mcmillan
April 01, 2015
Great experience Knowledgeable staff, very professional! Would reccomend dealership and Antonio to a friend! The transaction was smooth and easy- love my new RX350. Th Knowledgeable staff, very professional! Would reccomend dealership and Antonio to a friend! The transaction was smooth and easy- love my new RX350. This dealership is very nice with top notch staff More
by Lc
Employees Worked With
Antonio Vincent
March 17, 2015
Easy, smooth transaction Jeff Cohen and Sal D'Amico went out of their way to make my purchase a very easy transaction. It was only 1 week from test drive to purchase, the dec Jeff Cohen and Sal D'Amico went out of their way to make my purchase a very easy transaction. It was only 1 week from test drive to purchase, the decision was an easy one. They had to locate the model I wanted in the color I wanted. They shipped/received my car in 2 days so I am very impressed. Dustin the Finance Manager was also terrific, great sense of humor and takes a lot of pride in his job (I saw him on his first day at this location and it was a VERY smooth transaction). Will highly recommend this dealership. More
by AlphPrinces
Employees Worked With
Dustin - Finance, Sal Damico, Jeff Cohen
January 13, 2015
Service department is a disgrace to a great brand This review is for the service department. Here is the short version, stay away! Under staffed and under trained. They could care less if you are happ This review is for the service department. Here is the short version, stay away! Under staffed and under trained. They could care less if you are happy with the experience. Must be nice to not need the business! Calling out the Service Manager Wes Aultman, service tech Walt Newman and service consultant Marvin Chibesa. These three individuals should seek other employment where they are continue to not perform and get paid. Brought in my 2015 GS350 for a fuel issue/repair. The car was purchased thirty days ago for this dealership. They (mentioned above) put in excess of 60 miles on the car, keep it for four days and returned it to me untouched (not repaired) and filthy dirty. RUN to another dealer! More
by barrymutzo
Employees Worked With
Wes Aultman, Walt Newman
October 05, 2014
Service department needs service Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 day Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 days to complete. Service rep home sick so no call second day. Understand (and like) sick rep but where is backup call for update 2nd day? When car finally "ready" discovered one new tire flat and spent another hour stuck at dealership waiting for fix. Won't use Lexus service again, particularly roswell location. More
by Mjallard123
Employees Worked With
Greg
August 04, 2014
Jeff is the best We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtere We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtered through my husband. Very smart of him. Also, low pressure salesmanship works for both my husband and me. Thanks, Jeff! More
by M. O'Neill
Employees Worked With
Jeff Cohen
August 02, 2014
The Best Experience My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not on My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not only have met a professional but we gained a friend. David took his time with us and did not try to push us on a car but took the time to find out what we wanted. We will only buy from David from now on. More
by jackie99
July 25, 2014
Brandon is awesome! Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove a Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove and eventually bought. His service even after the sale was even more amazing that my husband purchased a car from him too! More
by CpShahid
Employees Worked With
Brandon Latimore
