Nalley Lexus Roswell

Alex was very helpful and patient with me. He went above and beyond to accommodate my needs. He went above and beyond to accommodate my needs. More

Lazrus Mason is the most unprofessional sales rep. He asked me for my street address within two minutes of my phone call with no explanation whatsoever. Then when I questioned him why he needed it whe He asked me for my street address within two minutes of my phone call with no explanation whatsoever. Then when I questioned him why he needed it when he already had my zip code and city AND I’ve been to the dealership in the past, he told me good luck on my search and hung up on me!! These people feel like they do not need to provide a good experience for customers and it was very apparent in that one phone call. I don’t understand how you can get away with treating people like that. More

Purchased a new GX460 from Nalley Lexus Roswell on or about February 1, 2023. Was not told until after the purchase that we would only receive 1 key. When we were told, we were told that 2nd key would about February 1, 2023. Was not told until after the purchase that we would only receive 1 key. When we were told, we were told that 2nd key would arrive in March. On March 20, 2023, when I inquired about the 2nd key, I we told it would arrive in May. When I made a complaint to Lexus Customer Service about this, I was told the 2nd key would not arrive until summer. So far neither Nalley Roswell nor Lexus Customer (no) Service have been of any help at providing a 2nd key as promised. Do not trust any delivery promises made by Nalley Lexus of Roswell. More

Sell wrecked used cars and lie about the certified 100 point inspection the lexus had barely any fluids in it and brakes were shot they will not call you back after purchase point inspection the lexus had barely any fluids in it and brakes were shot they will not call you back after purchase More

Nalley Lexus Roswell sold me a truck with a fake AWD badge on the back. During the sale, car salesmen Anthony Castro and Michael Furse did not reveal to me that the AWD badge was a fake. Instead, they b badge on the back. During the sale, car salesmen Anthony Castro and Michael Furse did not reveal to me that the AWD badge was a fake. Instead, they both told me the truck was AWD by referencing the badge. When I asked Michael why the Carfax said FWD he told me, "the Carfax is wrong." After purchasing the vehicle I discovered the badge was fake. I had a sit down meeting with the GM, Ruben Santiago, salesmen Anthony Castro and Michael Furse. When I told Mr. Santiago that his salesmen sold me a truck with a fake badge he stated, "We do not remove fake badges from the vehicles we sell before we sell them." Mr. Santiago, Anthony and Michael all admitted to not telling me the badge was fake during the sell. They admitted they continued to reference the badge as the hallmark indicator the truck was AWD during the sale. Michael stated at the meeting, "The only way he would know for sure is by looking at the badge on the back of the truck." Ruben Santiago GM, Anthony Castro and Michael Furse all confirmed they had lied, and committed fraudulent and deceptive tactics when selling the truck. This is their preferred method of conducting business as they expressed no sense of responsibility or accountability when confronted. More