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Nalley Lexus Roswell

Roswell, GA

4.2
402 Reviews

980 Mansell Rd

Roswell, GA

30076

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Showing 402 reviews

May 21, 2015

David to the Rescue i recently purchase a 2008 LS 460 through my credit union along with a 36 month/36K extended warranty. I brought it in for it's first oil change and a More

by Gobig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Beamer
May 13, 2015

Heather Rellinger was THE BEST I just bought my 3rd Lexus. Heather Rellinger was perhaps the best sales person I have ever dealt with! She is a 5 star, top-notch professional! More

by Ellen H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Rellinger
May 11, 2015

Barry is THE Guy to See! We were looking for a family SUV that would last a long time. We began looking around at gently used cars and we decided we wanted a Toyota 4Runner wi More

by Duke1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Steinberg
April 30, 2015

service satisfaction I had a recommended service done and my car was returned with some cosmetic issues. I let my advisor , Will Galagher,know and he set up an appointment More

by 08 Ls460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Galagher
April 30, 2015

Enjoyable My experiences with Nalley have been nothing but great. The employees are excellent and friendly. Marvin is really great in the service department and More

by Dog Judge
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marvin Chibesa, Johnnie Anderson
April 16, 2015

Thank you! Much thanks to Brandy and Brian L for the excellent service! You are awesome. On a scale of 1-10, I give you an 11. More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lemeshka, Brandy Mcmillan
April 01, 2015

Great experience Knowledgeable staff, very professional! Would reccomend dealership and Antonio to a friend! The transaction was smooth and easy- love my new RX350. Th More

by Lc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Vincent
March 17, 2015

Easy, smooth transaction Jeff Cohen and Sal D'Amico went out of their way to make my purchase a very easy transaction. It was only 1 week from test drive to purchase, the dec More

by AlphPrinces
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin - Finance, Sal Damico, Jeff Cohen
January 13, 2015

Service department is a disgrace to a great brand This review is for the service department. Here is the short version, stay away! Under staffed and under trained. They could care less if you are happ More

by barrymutzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wes Aultman, Walt Newman
Jan 27, 2015 -

Nalley Lexus Roswell responded

Joe, Thank you for sharing your experience. I am so sorry that we were unable to duplicate the issues with your car within the four days that we had it. Our factory trained technicians that we had diagnosing the car have had more than thirty years combined experience with the Lexus brand. Although this experience does not bring perfection all the time, we are committed to doing everything possible to address and resolve your concerns. I would like to have the opportunity for a representative, directly from Lexus, look at the car with us. We apologize that we returned your car in a condition that wasn't up to your standards and I would like to extend a complimentary detailing service to you at your next visit. Please call me when you have time so I can help you with the next steps. Christopher Dastou General Manager 404-994-4325

October 05, 2014

Service department needs service Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 day More

by Mjallard123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg
Oct 06, 2014 -

Nalley Lexus Roswell responded

Thank you for your loyalty to us through the years. I appreciate that you wrote to me about your recent maintenance visit and would like to speak with you about the delay in getting your tires. Please find a time that is convenient for you to speak with me and contact me at 404-994-4325 so we can work together to restore your faith in us. Best, Jamey Lathem Service Manager

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