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Nalley Lexus Roswell
Roswell, GA
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 438 reviews
March 22, 2018
Great Experience - Returning Customer My wife and I came back for a second lease after a great first experience. Anthony was very knowledgeable, professional and very very patience as we t My wife and I came back for a second lease after a great first experience. Anthony was very knowledgeable, professional and very very patience as we took about a month deciding what to do (lease or buy) and then which car to lease. Everyone me met was courteous and professional. From sales to finance. Overall amazing experience. More
by Octavio69
Employees Worked With
Anthony Waight
March 22, 2018
Bad Experience This was my first experience purchasing a Lexus. I expected better. I should have listened to my instinct and walked away from the purchase. However, This was my first experience purchasing a Lexus. I expected better. I should have listened to my instinct and walked away from the purchase. However, I continued and am still having issues. I would not recommend this dealership to anyone. More
by GAbuyer
Employees Worked With
It was not one employee that caused the bad experience, multiple people were involved.
March 17, 2018
Matt is a Superhero My wife and i had a terrific experience with Matt Borlenghi. He made everything simple and easy and the numbers were as good as Matt is at what he doe My wife and i had a terrific experience with Matt Borlenghi. He made everything simple and easy and the numbers were as good as Matt is at what he does. We will be send g our friends to see him. More
by Scoobydoo
Employees Worked With
Matt Borlenghi
March 12, 2018
Top of the line experience Rod has been really helpful with our 2017 RX350 purchase. I did most of my communication via email. His replies were really prompt and had all the inf Rod has been really helpful with our 2017 RX350 purchase. I did most of my communication via email. His replies were really prompt and had all the information I was looking for, at the same time not pushy. I will definitely recommend Rod to anyone looking for a Lexus. More
by cinu
March 11, 2018
Sold me the car I wanted Sometimes when you visit a dealership, the salesperson does not listen when you walk in the door looking at a certified pre-owned at a specific price Sometimes when you visit a dealership, the salesperson does not listen when you walk in the door looking at a certified pre-owned at a specific price range. Instead they show you a car well outside of what you anticipated buying and use "all the tricks in the book" to get you to purchase more car than you wanted. This was certainly not the case with Matt. I came in looking at a specific car and he worked with me to get the trade-in value, and financing rate that met my expectations. His approach was low-pressure and went over my options in a straightforward way. Overall the experience was great. I would recommend Matt to others looking to purchase a Lexus in the greater Atlanta area. More
by Lharvz
Employees Worked With
Matt Borlenghi
March 09, 2018
Easy but not stressful! I didn’t go to Lexus with the intent of purchasing a car...yet. However Matt made the experience great and by the end of my test drive I knew I had my I didn’t go to Lexus with the intent of purchasing a car...yet. However Matt made the experience great and by the end of my test drive I knew I had my car and the guy to help me. More
by Kargirl
Employees Worked With
Mike—financial, Matt Borlenghi
March 06, 2018
CPO Lexus After searching online for a car, I found a CPO lexus with the color and options I had been seeking. Rod was very accomodating and helpful. He was pr After searching online for a car, I found a CPO lexus with the color and options I had been seeking. Rod was very accomodating and helpful. He was professional, no pressure sales. I noticed some issues with the car that were promptly repaired at the direction of Eric Shu. GM, Joseph Boening was awesome.as well. More
by Sonjia
Employees Worked With
Eric She, James Boening
February 28, 2018
Sleazy Sales Tactics The sales staff at Nalley Lexus of Roswell, especially the ones in the Internet department, are the most unethical, immoral, and unprincipled group of The sales staff at Nalley Lexus of Roswell, especially the ones in the Internet department, are the most unethical, immoral, and unprincipled group of people. I had a buyer’s agreement with them as well put in a deposit. Nevertheless, they sold the car to someone else. The dealership and I agreed on the price of an ES 350. On Thursday and Friday, February 15 and 16, I was away at a conference. From my conference venue, on Thursday, I sent them my agreement to purchase the vehicle and called in a deposit. I told my salesman, Jason Hill, that I will be home late Friday and will not be able to get him a cashier’s check on either Saturday or Sunday, February 17 and 19, since my credit union was closed on those two days for Presidents’ Day. To show seriousness about acquiring the car, my wife and my youngest son, visiting from San Francisco, went to the dealership. It was about 5:30 PM when we reached it. Jason Hill was with another customer. He came out and brought the car over for my wife and my son’s inspection. As he was busy, we left—leaving the key with the receptionist. Mid-way home, Jason Hill called me, saying he was leaving for home in North Carolina that evening and would be back Wednesday afternoon. Accordingly, I told him I will bring the check on Wednesday. On Tuesday (February 20) afternoon—about 3:30 PM, I get a call from Eric She, the Internet manager that the car had been sold. I told him that Nalley Lexus Roswell broke an agreement with me. He could care less. Instead, he berated me—laying the blame on me. For not one second did he apologize. A few minutes later, Jason Hill texted me, repeating that the car had been sold. I called Eric Shea back, he never returned my phone call. I also called and left a message for Adam Nguyen. He did he return my call either. I texted Jason Hill three times that evening to return my deposit, and he also ignored me. Next day, I called James Boening, the general manager, and left him a voicemail. He has yet to call me back. WHO DO THEY THINK ARE? They are nothing but sleazy salespeople, confirming the stereotype. LEXUS should take notice of such low-life tactics. Nalley Lexus of Roswell is tarnishing the carmaker’s brand. My wife and I are vested in the Lexus brand. Hers was totaled while I drive a Lexus SUV. More
by NickatNite
Employees Worked With
Jason Hill, Eric She, James Boening
February 28, 2018
Thankful for dealerships like this! I purchased a 2018 Lexus RX350 from the wonderful people at Nalley Lexus, Roswell. Every employee ensured my experience was top notch—from the General I purchased a 2018 Lexus RX350 from the wonderful people at Nalley Lexus, Roswell. Every employee ensured my experience was top notch—from the General Manager, James Boening, who ensured I took home the car of my dreams to Ollin Dunford, who made the entire process absolutely seamless. I am so appreciative of my Sales Consultant, Lloyd De Almeida, who worked diligently to make sure I had the opportunity to view every vehicle before making my decision. This store went above and beyond to exceed my every expectation, and because of it, I am truly a customer for life. I am proud to be a part of the Nalley Lexus, Roswell family. More
by aspears@cars.com
Employees Worked With
Ollin Dunford , Lloyd De Almeida, Ross Stocklin, James Boening
February 21, 2018
Go see Matt Borlenghi!! No one hates salesmen more than yours truly, but I can't tell you how much I appreciate Matt Borlenghi for taking care of me during my car search. He No one hates salesmen more than yours truly, but I can't tell you how much I appreciate Matt Borlenghi for taking care of me during my car search. He is different than any salesperson I've ever worked with. He was extremely patient and honest through the entire process and was NEVER pushy!! This is my first Lexus and I couldn't be happier with the way everything worked out! I highly recommend Matt and also Nalley Lexus of Roswell! More
by lorianne
Employees Worked With
Matt Borlenghi
