Nalley Lexus Roswell

great sales experience I provided the rating based on the friendly dealer staff and especially Rod who provided a wonderful sales experience from setting the time expectatio I provided the rating based on the friendly dealer staff and especially Rod who provided a wonderful sales experience from setting the time expectations to working with the finance Manager to get me the best price for the vehicle. More

Great experience! They were very knowledgeable about the various models and helped us find exactly what we were looking for. We were very satisfied and will definitely They were very knowledgeable about the various models and helped us find exactly what we were looking for. We were very satisfied and will definitely return again for our next car. More

Improperly put in my Cabin Filter & wouldn't acknowledge it On 9/8//18 I took my car to Nally Roswell Lexus for maintenance work and requested they also check to see why my radio got static when I turn on my re On 9/8//18 I took my car to Nally Roswell Lexus for maintenance work and requested they also check to see why my radio got static when I turn on my rear defrost button. The dealership stated I need to have my cabin filter changed for my maintenance and in order for then to diagnose my static situation, they would have to take my rear window off. As such, I informed them I did not want the defrost button fixed. The next morning, I turned my car on and my front defrost button was blinking and I could not operate any other panel button until the light stopped blinking which was about 30 seconds and my fan did not automatically come on as it had prior to my service with this dealership. This happened each time I started my car after it had been sitting for at least 2 hours or more. I scheduled another visit for them on 9/14/18 to look at my car and explained what was happening and informed them this was not happening prior to my service I received from them. The service manager argued me down and stated they did not cause this and I argued my case that they did. He insisted that I needed to pay an additional $300 plus for them to remove my rear window because my antenna was causing this malfunction. I refused to pay the money and left because I knew that did not sound logical and was confident they did something to cause his malfunction. The weekend I called several other service departments and described what my car was doing and informed them of the service and they stated it sounded like my cabin filter. I also googled the problem and found the same information. I called the General Manager 9/17/18 and he basically called me a lie and stated they would not repair my cabin filter even though they did not install it properly and referred me to a different location. He never acknowledged that they could have made a mistake nor took ownership of causing this new problem when I had no problem prior to entering their shop. Blinking Defrost light**SOLVED** - ClubLexus - Lexus Forum Discussion More

Goodi Initial experience included a few mistakes and miscommunications in the sales process. Their GM, Mike really took ownership of the situation and help Initial experience included a few mistakes and miscommunications in the sales process. Their GM, Mike really took ownership of the situation and helped us out. Overall good experience. More

Horrible service, management is non responsive Scheduled an appointment to have a recall done and a new water pump installed. I had a warranty question and I called Chad Duncan the service manager Scheduled an appointment to have a recall done and a new water pump installed. I had a warranty question and I called Chad Duncan the service manager and had to leave a message. I have purchased two new Lexus GS-F's from this dealership and decided to take my sons Lexus IS350 for service even though it is out of warranty and I was paying cash. I was quoted $286 for the part and 2 hours labor. Once the car was at Nalley Lexus Roswell the quote changed to $1,121.98!!! AVOID THIS PLACE AT ALL COST! Chad Duncan never returned my call, another employee did. Moral of the story, after buying two new Lexus cars from Nalley Lexus (Asbury Auto Group) I will not buy, nor service any of my cars here in the future. The lack of courtesy to even return a loyal customers call is astounding at best. There are other Lexus dealers in Atlanta that are not owned by Asbury Auto Group (Nalley) I would suggest going to one of those. More

Number #1 Salesman *Rod Eshanov * I had a wonderful experience "at Nalley Lexus Roswell", with *Rod Eshanov * he was very helpful. He helped me to get a great NX 300F Sport with gr I had a wonderful experience "at Nalley Lexus Roswell", with *Rod Eshanov * he was very helpful. He helped me to get a great NX 300F Sport with great deal for my wife for our first Anniversary, and also he took a video of me and my gift, that was very awwwwwsome. Thank you again Rod you are the best. More

Curtis found my Truck I was looking for a specific truck. I stopped in to test drive one I saw on the lot but it wasn’t exactly what I was looking for. Curtis listened to w I was looking for a specific truck. I stopped in to test drive one I saw on the lot but it wasn’t exactly what I was looking for. Curtis listened to what I wanted and kept an eye out for what I was looking for. He found it at the right price and was exactly what I had asked for. I highly recommend working with Curtis. More

The Royal Treatment Curtis Tisdale at Nalley Lexus Roswell was a great help and worked with us patiently to pick my car. He was a very professional salesman, nice, no pre Curtis Tisdale at Nalley Lexus Roswell was a great help and worked with us patiently to pick my car. He was a very professional salesman, nice, no pressure and very pleasant. This is the 3rd car we buy from Nalley Lexus Roswell and we definitely always get the royal treatment there. Thanks Nalley. I love my NEW SUV. More

Roswell Lexus sale manager attitude I drove 4 hours from Savannah to this dealer to buy a Lexus GS 350 but I have to deal with the sale manager attitude issue. He does not want to work w I drove 4 hours from Savannah to this dealer to buy a Lexus GS 350 but I have to deal with the sale manager attitude issue. He does not want to work with me to sale a Lexus. The salesman (Austin Volk) was nice but the sale manager had attitude, he talk bad a bout me behind my back to the 2nd salesman since Austin has to go home for emergency. What ever price on the Lexus the sale manager said I have to buy or no deal tha he walk away and does not care ! I never want to go back to this dealer since Atlanta has other nice Lexus dealers such as Nalley Lexus dealer in Galleria. More

Over & Beyond - Great Service Nalley Lexus Roswell provides exceptional service. After weeks of trying to find the perfect car for our daughter, we found the car that offered ever Nalley Lexus Roswell provides exceptional service. After weeks of trying to find the perfect car for our daughter, we found the car that offered everything on our wish list. Our salesman, Curtis, was friendly and knowledgeable. The new trade-in needed servicing. Curtis and the Nalley Lexus Roswell staff kept us update on the progress every step of the way. Their goal was to make sure we were satisfied with our purchase and our daughter had a safe new ride. More