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Nalley Lexus Roswell
Roswell, GA
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 402 reviews
March 06, 2018
CPO Lexus After searching online for a car, I found a CPO lexus with the color and options I had been seeking. Rod was very accomodating and helpful. He was pr After searching online for a car, I found a CPO lexus with the color and options I had been seeking. Rod was very accomodating and helpful. He was professional, no pressure sales. I noticed some issues with the car that were promptly repaired at the direction of Eric Shu. GM, Joseph Boening was awesome.as well. More
by Sonjia
Employees Worked With
Eric She, James Boening
February 28, 2018
Sleazy Sales Tactics The sales staff at Nalley Lexus of Roswell, especially the ones in the Internet department, are the most unethical, immoral, and unprincipled group of The sales staff at Nalley Lexus of Roswell, especially the ones in the Internet department, are the most unethical, immoral, and unprincipled group of people. I had a buyer’s agreement with them as well put in a deposit. Nevertheless, they sold the car to someone else. The dealership and I agreed on the price of an ES 350. On Thursday and Friday, February 15 and 16, I was away at a conference. From my conference venue, on Thursday, I sent them my agreement to purchase the vehicle and called in a deposit. I told my salesman, Jason Hill, that I will be home late Friday and will not be able to get him a cashier’s check on either Saturday or Sunday, February 17 and 19, since my credit union was closed on those two days for Presidents’ Day. To show seriousness about acquiring the car, my wife and my youngest son, visiting from San Francisco, went to the dealership. It was about 5:30 PM when we reached it. Jason Hill was with another customer. He came out and brought the car over for my wife and my son’s inspection. As he was busy, we left—leaving the key with the receptionist. Mid-way home, Jason Hill called me, saying he was leaving for home in North Carolina that evening and would be back Wednesday afternoon. Accordingly, I told him I will bring the check on Wednesday. On Tuesday (February 20) afternoon—about 3:30 PM, I get a call from Eric She, the Internet manager that the car had been sold. I told him that Nalley Lexus Roswell broke an agreement with me. He could care less. Instead, he berated me—laying the blame on me. For not one second did he apologize. A few minutes later, Jason Hill texted me, repeating that the car had been sold. I called Eric Shea back, he never returned my phone call. I also called and left a message for Adam Nguyen. He did he return my call either. I texted Jason Hill three times that evening to return my deposit, and he also ignored me. Next day, I called James Boening, the general manager, and left him a voicemail. He has yet to call me back. WHO DO THEY THINK ARE? They are nothing but sleazy salespeople, confirming the stereotype. LEXUS should take notice of such low-life tactics. Nalley Lexus of Roswell is tarnishing the carmaker’s brand. My wife and I are vested in the Lexus brand. Hers was totaled while I drive a Lexus SUV. More
by NickatNite
Employees Worked With
Jason Hill, Eric She, James Boening
February 28, 2018
Thankful for dealerships like this! I purchased a 2018 Lexus RX350 from the wonderful people at Nalley Lexus, Roswell. Every employee ensured my experience was top notch—from the General I purchased a 2018 Lexus RX350 from the wonderful people at Nalley Lexus, Roswell. Every employee ensured my experience was top notch—from the General Manager, James Boening, who ensured I took home the car of my dreams to Ollin Dunford, who made the entire process absolutely seamless. I am so appreciative of my Sales Consultant, Lloyd De Almeida, who worked diligently to make sure I had the opportunity to view every vehicle before making my decision. This store went above and beyond to exceed my every expectation, and because of it, I am truly a customer for life. I am proud to be a part of the Nalley Lexus, Roswell family. More
by aspears@cars.com
Employees Worked With
Ollin Dunford , Lloyd De Almeida, Ross Stocklin, James Boening
February 21, 2018
Go see Matt Borlenghi!! No one hates salesmen more than yours truly, but I can't tell you how much I appreciate Matt Borlenghi for taking care of me during my car search. He No one hates salesmen more than yours truly, but I can't tell you how much I appreciate Matt Borlenghi for taking care of me during my car search. He is different than any salesperson I've ever worked with. He was extremely patient and honest through the entire process and was NEVER pushy!! This is my first Lexus and I couldn't be happier with the way everything worked out! I highly recommend Matt and also Nalley Lexus of Roswell! More
by lorianne
Employees Worked With
Matt Borlenghi
February 19, 2018
Such a great experience with Matthew Borlenghi Matt Borlenghi was the epitome of a great salesman. Even though we didn’t buy a Lexus,he was able to secure the car we wanted and get everything done Matt Borlenghi was the epitome of a great salesman. Even though we didn’t buy a Lexus,he was able to secure the car we wanted and get everything done in just a few hours. He went above and beyond for us. I am thrilled with my car and all the attention to the details he did! I highly recommend Matt and his dealership. The finance guy was also amazing! More
by Ilenesturrock
Employees Worked With
Matt Borlenghi
February 14, 2018
Overall Good Experience Lots of choices available. Rod was very good at explaining features, choices and options in a complete and non-condescending way. He actually delivere Lots of choices available. Rod was very good at explaining features, choices and options in a complete and non-condescending way. He actually delivered the car to our home and was helpful in instructing us on the operation of various features. More
by J
February 12, 2018
Great Experience From our entry right through to our exit the service was wonderful. We also admired how everyone was remarkably dressed and acted professionally. Oh! From our entry right through to our exit the service was wonderful. We also admired how everyone was remarkably dressed and acted professionally. Oh! Our FREE treats were yummy and the variety offered was on point😊. More
by Henrys
Employees Worked With
Anthony Waight
February 12, 2018
Painless Experience Matt was very pleasant and easy to work with throughout our car buying experience. He handled an issue that arose during our test drive well. I wouldn Matt was very pleasant and easy to work with throughout our car buying experience. He handled an issue that arose during our test drive well. I wouldn't hesitate to return to Nalley Lexus for future car purchases, and I will ask for Matt :). More
by SarahGS350
Employees Worked With
Matt Borlenghi
February 08, 2018
Great experience. Buying a car might as well have been brand new to me, as it had been years since I last bought. Matt was extremely personable and patient. He explain Buying a car might as well have been brand new to me, as it had been years since I last bought. Matt was extremely personable and patient. He explained the entire process and was very thorough. He also took the time to go over the features of my car and made sure I knew how to use them. The finance manager did a great job breaking down and explaining all the numbers and perks of buying with Nalley. Overall, the dealership was busy and slightly cramped, but very nice. Bottom line: Had a great time and would recommend this place and Matt to all of my friends and family. More
by MelanieT
Employees Worked With
Matt Borlenghi
February 07, 2018
Great experience! We were able to find the perfect used Lexus for us and stay within our budget. Rod was very accommodating and patient with us and at no time did I fe We were able to find the perfect used Lexus for us and stay within our budget. Rod was very accommodating and patient with us and at no time did I feel pressured to buy something that was not a good fit. I would highly recommend Rod Eshanov and this dealership and will probably shop there again someday. More
by math57
