Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Lexus Roswell
Roswell, GA
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 438 reviews
March 19, 2019
Excellent ecperience!!! Our sales rep, Mr. Rod Eshanov was very welcoming, friendly and patient. He took his time explaining and answering all the questions we had. My mom is Our sales rep, Mr. Rod Eshanov was very welcoming, friendly and patient. He took his time explaining and answering all the questions we had. My mom is very happy with her purchase and the services she received. Thank you, Rod, thank you, nally Lexus! More
by ifyblizzy11
March 18, 2019
Have inspected undisclosed damage. Shame on Nalley I have met with this Nalley buyer. I inspected the body damaged LS 460 that Nalley sold and evidently did not disclose. There is some major body dam I have met with this Nalley buyer. I inspected the body damaged LS 460 that Nalley sold and evidently did not disclose. There is some major body damage that would not be missed by service professionals. Let me be clear, our shop knows nothing about the terms or the sale purchase of this Lexus 460 and what was or was not disclosed to the buyer but the vehicle did suffer major damage that poorly repaired and painted. There is no way the dealership didn't know about the damage regardless of this repair. If they were using one of those car reporting faxes, they are misleading the buyer by claiming no knowledge while anyone in the trade knows the car was damaged and the dealership is actually using a third party report to hide behind what they know to be true. Shame on Nalley, this is what gives the industry a bad name, More
by Do-Not-Buy-Nalley-Lexus-Crooked
Employees Worked With
Eric She
March 03, 2019
Nalley Sold a Lexus with undisclosed Body Damage Nalley sold me a used 460 that had been associated with their dealership since initial delivery. They pitched the whole cradle to grave story of havi Nalley sold me a used 460 that had been associated with their dealership since initial delivery. They pitched the whole cradle to grave story of having always taken care of this 460, everything up to date, recall issues fixes and everything fixed before it became an issue. They showed me a long list of services and that according to car fax, no damage. But the truth is, they did as little service as possible and did not resolve the problems common with this car...so while they could have simply said nothing hoping to sell the car, they instead actively mislead me by providing unsolicited information about what a deal the car was and that it didn't need anything. Car fax is a misleading tool, if nothing shows up, that doesn't mean there wasn't an accident, it just means the accident wasn't reported. The car I purchased has severe body damage that Nalley knew about and yet did not disclose. They try to rely on that Car fax crutch but I specifically asked them about damage and they lied. There is extensive damage to the car and a bit of researched showed that they knew and repaired it. Even the work that they acknowledged was done poorly. DO NOT BUY ANYTHING FROM NALLEY. They mislead, lie and are dishonorable. More
by Do-Not-Buy-Nalley-Lexus-Crooked
Employees Worked With
Two different Mike's, one general managemet, one handled warranties (really screwed up warranty)
February 25, 2019
Beware: Price gouging I went in to negotiate a lease. I was expecting $1000/month payments for a 36 month lease, and they came back with $1600. That seemed too high, so I went in to negotiate a lease. I was expecting $1000/month payments for a 36 month lease, and they came back with $1600. That seemed too high, so I talked to a manager there, and he explained that my expectations were wrong, and he showed me the math as to why the payment should be closer to $1350. In other words, the initial sales guy tried to gouge me for $9000. Not the treatment I expected from a luxury dealership. I won't be buying a Lexus. I had a much better experience with the Porsche dealership next door. More
by LapsedPacifist
Employees Worked With
Josh Jones
November 27, 2018
Kudos 2 Shaun R I would like for everyone to know Shaun Robinson is/was an awesome salesman. He really went above & beyond to acquire the type of vehicle of my desire I would like for everyone to know Shaun Robinson is/was an awesome salesman. He really went above & beyond to acquire the type of vehicle of my desires. KUDOS Shaun, keep up the good work 👍🏾 More
by Ynot
Employees Worked With
Shaun Robinson
November 27, 2018
Great Second Experience We were a repeat customer for our second Lexus from the same dealership. Robert Billings was our Salesman. He was extremely patient, helpful and ver We were a repeat customer for our second Lexus from the same dealership. Robert Billings was our Salesman. He was extremely patient, helpful and very friendly. Our Purchase occurred over 2 days, we came to look and get information and then were ready to purchase the next day. Robert answered all of our questions and couldn't do enough to keep us comfortable. He has followed up with us since our purchase to see if he may be of further assistance. Josh and my husband sparred a little over price but we ended up a satisfied customer. Finance was also great to work with, Muhamed found us the best finance rate and gave us options and helpful advice. More
by keast28
Employees Worked With
MUHAMED NJIE, JOSH JONES, Rob Billings
November 25, 2018
Jim Roberts is the BEST! I’ve purchased a lot of cars over the years and have never enjoyed the experience. That changed when I bought my car from Jim Roberts at Nalley Lexus! I’ve purchased a lot of cars over the years and have never enjoyed the experience. That changed when I bought my car from Jim Roberts at Nalley Lexus! Within 10 minutes of meeting me, Jim found my car. I love my car and Jim has been great keeping in touch. I highly recommend both Jim and Nalley! Brandi Maday is fabulous in service! I never wonder if I’m getting ripped off, she takes great care of me and my car! More
by Pam A
Employees Worked With
Jim Roberts, Brandi Maday
November 25, 2018
Excellent service! We really appreciate how we were serviced. Your business environment was very comfortable and relaxing. Especially, by Mr. Kirk Martells, he was very We really appreciate how we were serviced. Your business environment was very comfortable and relaxing. Especially, by Mr. Kirk Martells, he was very attentive, informative, and helpful. We would certainly recommend your car dealership. Thank you so much. Bentley's More
by bentmdhb
Employees Worked With
Josh, business mgr. very helpful, patient, informative and considerate., Kirk Martells
November 22, 2018
New car purchase Definitely worthwhile driving 40 miles for expert handling of my request, mainly because of the friendly and competent salesman, Kirk Martells. Kirk Definitely worthwhile driving 40 miles for expert handling of my request, mainly because of the friendly and competent salesman, Kirk Martells. Kirk went overboard in soliciting my business. Since I was slow to make a decision, Kirk called me repeatedly for almost a year, never putting pressure on me or my wife to make our purchase. He was patient, persistent and knowledgeable. N Abrams More
by Arthur89
Employees Worked With
Kirk Martells
November 19, 2018
Excellent service!! Mayo was awesome! She made the whole buying experience wonderful and EASY!! no stress , no pressure. Did not rush me ! Even before I got to the dealer Mayo was awesome! She made the whole buying experience wonderful and EASY!! no stress , no pressure. Did not rush me ! Even before I got to the dealership she went out of her way to send me pictures and even a video of the car I was interested in purchasing. Even though it was raining she took the effort to make the video of the car and send it to me. More
by Natasha
Employees Worked With
Chandra M. Mayo
