Nalley Lexus Roswell
Roswell, GA
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My name is Victoria S. I purchased a used vehicle which had some issues that needed to be resolved. Justin in the service department was very helpful and understanding. He I purchased a used vehicle which had some issues that needed to be resolved. Justin in the service department was very helpful and understanding. He solved the problem and made sure that I was happy with the results! If I ever have any issues I will consult with Justin. From my understanding he was recently transferred to this location. He's a great addition to the dealership!! Thanks for everything Justin!! :) Victoria S. More
Great support from Alex Dumond! Would have given 5 stars but it took me 1.5 to 2 hours to get out the door after I agreed to purchase it and that was paying with cash! Everyone wa Would have given 5 stars but it took me 1.5 to 2 hours to get out the door after I agreed to purchase it and that was paying with cash! Everyone was pleasant to work with! One caution I offer. The used vehicle internet price said it included all the dealer fees. At the bottom of the ad, it said "$500 off an used vehicle". The devil apparently is in the details as later one has to choose between the $697 dealer fees or the $500, not stacking them. Well logic says everyone would choose the higher one. So then why even put the $500 off at the bottom? Seems like a little subterfuge. I did get the $500 back but only after the transaction closed and I challenged it.... More
These guys were on top of it. They provided an easy way to purchase a car. Other Lexus Dealers wanted to him and haw about certain conditions I had when purchasing my Lexus LX57 They provided an easy way to purchase a car. Other Lexus Dealers wanted to him and haw about certain conditions I had when purchasing my Lexus LX570. The online buying process was key in helping with the purchase. They also were very responsive when I needed certain images of the car or finance conditions. Nice folks overall. Would drive there again 6 hours for another vehicle!! More