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Nalley Lexus Galleria
Smyrna, GA
455 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 18, 2019
I came in to just kind of look at some different options because I wasn’t 100% sure what I wanted and I had so many questions. Horace was amazing! He was knowledgeable, experienced, patient, and kind. He wa because I wasn’t 100% sure what I wanted and I had so many questions. Horace was amazing! He was knowledgeable, experienced, patient, and kind. He was able to answer every question I had and address any concerns as well. I would recommend Horace to my friends and family. Horace has also followed up with my a few times since I have purchased my vehicle to make sure that everything was going well. There should be more sales people like Horace! He was truly amazing! More
by Kia Middlebrooks
Employees Worked With
Horace McMillan, Brandon Latimore
December 13, 2019
Exceptional service from sales to finance. Horace McMillan was the perfect salesman (knowledgeable, patient, great communication, thorough and, not pushy at all). Brandon Latimore a sales manager ga McMillan was the perfect salesman (knowledgeable, patient, great communication, thorough and, not pushy at all). Brandon Latimore a sales manager gave a fair vehicle price offer and trade offer. Johnnie Anderson kept in great contact after I completed a vehicle inquiry online. Colin was amazing in finance. Hurry up and get to Nalley Lexus Smyrna for an amazing deal and customer service; especially during the December to Remember event. I’m sure anytime is a great time to purchase a Lexus but this has to be the best time!! Happy Holidays! More
by C.E.
Employees Worked With
Colin in finance, Horace McMillan, Brandon Latimore, Johnnie Anderson
December 07, 2019
Awesome salesman!! I've been working with Horace since 2013 and has purchased 3 Lexus vehicles from him ! Always give me an amazing experience. Thank you ! 2013 and has purchased 3 Lexus vehicles from him ! Always give me an amazing experience. Thank you ! More
by Hickerson813
Employees Worked With
Horace McMillan
October 31, 2019
Clueless Customer Friday 10/11/19- I was prepared to pay top dollar for a brand new 2020 GX and thought I had a "Certified Master Salesperson" working on my behalf. He Friday 10/11/19- I was prepared to pay top dollar for a brand new 2020 GX and thought I had a "Certified Master Salesperson" working on my behalf. He found the exact vehicle I wanted which was on the boat headed to USA (and then to a different dealer). I gave all my credit information. I gave $1000 good faith earnest deposit as a commitment to my interest in this particular vehicle. They were going to start working on the transfer on Monday the 14th. They did say it would take a few days to know if the deal could happen or not. OK, cool. I checked in on Wednesday 16th via email. No response. Texted the salesperson on Saturday 19th. He said they were "working on it" and that he was busy selling two cars and for me to follow up with Mike B. HUH? A different "manager" called me on the 19th left a long message regarding totally different vehicles (no communication obviously between these guys). I talked to that guy on the 21st. Got him up to speed on the vehicle above. I even said I would order a new one and just wait for it to be made if that was easiest. He said he was ON IT! 8 days have passed, no word back. I've left two voicemails. No response. I've asked for my deposit back via voicemail as they have not met the implied agreement of our deal. How does this happen? I'm a lifelong Lexus loyalist. Ready to buy a brand new vehicle. ASAP. If there is another dealer in town that would love to have me as a customer. Please reach out! More
by Clueless Customer
Employees Worked With
I prefer not to list those names at this time, unless Nalley does not respond to this rating.
October 07, 2019
My experience with Nalley Lexus has been absolutely awful in fact will never purchase from them again . Sales associate wonderful unfortunately The customer service after vehicle purchase is very poor. T in fact will never purchase from them again . Sales associate wonderful unfortunately The customer service after vehicle purchase is very poor. Tags have been lost by the third party services used by Nalley , dealership zero cares 60 days still no plate or tags why because they sent to the wrong address honest mistake agree however instead of apologizing Sonja argues , hangs up on us , and forgets to place me on hold calling me a name using the word xxxxx . Appauld! Several request sent through email for general manager to call ... no return call . The dealership lacks integrity . More
by Red
Employees Worked With
Sonja
August 20, 2019
my new lexus The car!! My Sales rep was awesome, knowledgeable and delightful! He has continued to follow up with me and answer all my questions! Very helpful!! The car!! My Sales rep was awesome, knowledgeable and delightful! He has continued to follow up with me and answer all my questions! Very helpful!! More
by HarrietL
Employees Worked With
Karl Magnusson
August 14, 2019
Simply the best!!! Chad was exceptional with the way he handled the whole transaction, he is well informed and didn't make me feel pressured at all,he is very profession Chad was exceptional with the way he handled the whole transaction, he is well informed and didn't make me feel pressured at all,he is very professional and really made my day with the choice i ended up making through his guidance!!! More
by Taofeek
Employees Worked With
Chad Douglas
August 04, 2019
Horace was great! Horace was patient and personable. Horace took the time to ensure I selected what I wanted. There was no pressure from him. He was very knowledgeable Horace was patient and personable. Horace took the time to ensure I selected what I wanted. There was no pressure from him. He was very knowledgeable about the different models. I highly recommend Horace as a sales person. More
by KHLex
Employees Worked With
Horace McMillan, Ryan McVicker
July 13, 2019
Wonderful to drive a Lexus from Nalley Galleria I couldn’t ask for any better service , my service advisor Dewayne Lee is a very exceptional individual when dealing with his clients. He always make I couldn’t ask for any better service , my service advisor Dewayne Lee is a very exceptional individual when dealing with his clients. He always makes good decisions and so helpful. This is my second Lexus I just love the Lexus experience. Janice Nash Champion, Let me not forget Bill Waibel he’s such a great manager to work with. More
by JanNash
Employees Worked With
Dewayne Lee / service advisor, Bill Waibel, Horace McMillan
July 08, 2019
Horace McMillan Such an exceptional sales person. He went above and beyond to make sure my purchase was pleasant. I can’t express how great he was. I will always reco Such an exceptional sales person. He went above and beyond to make sure my purchase was pleasant. I can’t express how great he was. I will always recommend him. More
by JanNash
Employees Worked With
Horace McMillan
