Nalley Lexus Galleria

We bought a car for cash, and they ran a hard inquiry credit report to take a check. I didn't discover this until later. I guess they are scared to do business, worried they might get taken advantage off credit report to take a check. I didn't discover this until later. I guess they are scared to do business, worried they might get taken advantage off, especially since that's what they do on a day to day basis. More

Other than talking excessively which both my sister and niece witnessed, my experience with the Salesperson, Samuel Ordonez was fine until an issue over mats. New mats were a part of the deal that I signed niece witnessed, my experience with the Salesperson, Samuel Ordonez was fine until an issue over mats. New mats were a part of the deal that I signed. However, Mr. Ordonez told me that new mats were installed when in fact, they had not been. Which he conveniently blamed on others informing that they were new. Next, he asked me to return to pick up the mats that had to be ordered and were due to arrive the next day. I agreed to this even after another Salesperson had suggested mailing them. I believe this Salesperson was questioning Mr. Ordonez's customer service skills. I chose to pick them up because Mr. Ordonez expressed that he wanted to install them. The day that I was supposed to pick up the mats, I did NOT hear from Mr. Ordonez until I reached out to him @5:25 pm, with his returning my message via a phone call @6:45 pm whereby he admonished me for not coming in to pick up the mats as if I could have magically known that they had arrived. Why would any rational person show up to pick something up that they are not aware is available? Mr. Ordonez went on to state that I should have chosen the mail option, which again was suggested by another Salesperson and not him. Mr. Ordonez also wasted a lot of my time trying to set up the SOS on my car which he "thought" the car had only to be told by the SOS operator, after several tries, that this feature is not available on my car. As a small business owner, my time is extremely valuable and limited, so I asked Mr. Ordonez to deliver the mats to my home which is @15 minutes from the dealership and his response was "...that is something I never agreed to or feel comfortable doing." Not once has he either apologized or accepted responsibility for failing to reach out to me on the date of the scheduled pick up until I first reached out to him and his reply was almost at closing time for the dealership. Unacceptable and definitely not indicative of the great customer service one would expect at a Lexus Dealership. My experience with the Finance Manager, Ryan McVicker was awesome as he explained everything in great detail, was warm, and friendly. In addition, I was VERY disappointed with the detailing after finding a bird splat on the grill, multiple spots of what I believe was tire shine or some other oily substance on the black exterior molding along each side of the car, crushed leaves on the passenger floor, and crushed leaves in the glove compartment, a plethora of fingerprints on the exterior and interior driver's door, etc. Mr. Ordonez was able to clean some of the areas and re-vacuumed the car. While I realize that the vehicle that I purchased is previously owned, I did not expect to receive such a disappointing detailing experience...especially after waiting for an hour+ for the detailing to be completed. This would be extremely disappointing for anyone but even more disappointing for me as an individual who hasn't purchased a car in 18+ years. Bottom line, the detailing or lack of detailing took away a lot of pleasure from my car buying experience and is definitely not what I expected from a Lexus dealership. Please note that my niece who witnessed some of the above has purchased three (3) cars from this Dealership in the past year and my sister who encouraged me to look at the Lexus brand after purchasing here last year was with me for most of the negotiation process with Mr. Ordonez. And neither of their experiences compare to mine. In summary, I believe that Mr. Ordonez is capable with additional training, especially in customer service and if he learns not to talk sooo much and out of both ends of his mouth. More

Horace was referred to me by three family members who have purchased cars from him. He is the consummate professional, extremely knowledgeable and patient. I would not hesitate to recommend him. The b have purchased cars from him. He is the consummate professional, extremely knowledgeable and patient. I would not hesitate to recommend him. The buying experience was awesome! More

I had the most wonderful experience working with my salesman, Nadir Quadir, in purchasing my 2011 Lexus 450h. He was more than helpful and went ABOVE and BEYOND to make sure that my purchase was practi salesman, Nadir Quadir, in purchasing my 2011 Lexus 450h. He was more than helpful and went ABOVE and BEYOND to make sure that my purchase was practically effortless on my part by actually bringing my car to me, bringing all my paperwork, and handling all the details so that I only had to sign on the dotted line! He really made your dealership look great! Thank you for my beautiful car, I love everything about it! Thank you, Nadir, for treating me like royalty! What an outstanding sales person you are! More

I would like to thank Mr Waibel for understanding and resolving my issues. Your customer service was A1. You have a customer for life thanks. resolving my issues. Your customer service was A1. You have a customer for life thanks. More

My wife has wanted a Lexus for a long time. We stopped in for a day and looked to see what was available. We ended up trading for a used NX 200t and love it. The process of buying a vehicle was top knotch an for a day and looked to see what was available. We ended up trading for a used NX 200t and love it. The process of buying a vehicle was top knotch and the most professional. This dealership is ranked high for a reason and I understand why. The quality of vehicles coming off lease for purchase are great. Also, Nadir was great to work with and truly assisted to make the purchase pleasurable. More

He does not do anything about his lying managers Even when you complain about the bait and switch his managers do, he does nothing about it. Stay away from this dealership - others are more honest. Even when you complain about the bait and switch his managers do, he does nothing about it. Stay away from this dealership - others are more honest. More