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Nalley Lexus Galleria
Smyrna, GA
454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 454 reviews
May 30, 2021
Rashad Saeed was great from the beginning to the end of my experience in purchasing my first Lexus vehicle. Very knowledgeable about all Lexus vehicles. my experience in purchasing my first Lexus vehicle. Very knowledgeable about all Lexus vehicles. More
by omega
Employees Worked With
Rashad Saeed
March 03, 2021
Thank you Shelby Davis for being a great sales person. I didn't come to by a car . Shelby told me about the Rx360 no pressure. I loved it . I will buy my next car from Shelby. Stan was a great finance perso didn't come to by a car . Shelby told me about the Rx360 no pressure. I loved it . I will buy my next car from Shelby. Stan was a great finance person . I thank him for his patience and time. I also would like to thank . Carl for following up with my purchase making sure I'm happy. I love my truck thank u nalley Lexus. More
by Pam7887
Employees Worked With
Shelby Davis she needs a 10
February 23, 2021
Horace McMillan is a true professional - unbelievable knowledge, service, wisdom and kindness all in one package. This is the only way to experience car business! knowledge, service, wisdom and kindness all in one package. This is the only way to experience car business! More
by craigamcintosh
Employees Worked With
Stan - F&I department (wonderful - just wonderful)! , Horace McMillan
February 11, 2021
Dear Kirk,THANK YOU so much for the best service I have Dear Kirk, THANK YOU so much for the best service I have ever received at Nalley Lexus, and, as you know this is my THIRD car with Nalley! I had th Dear Kirk, THANK YOU so much for the best service I have ever received at Nalley Lexus, and, as you know this is my THIRD car with Nalley! I had thought about going over to Henessey......but, after meeting and working with you......I could go no other place. What a pleasure dealing with such a professional team.....you, Brandon Latimore, Jimmy Kling, and, Marlon in finance. You all made this so easy! My wife, Anne Dudley Hopkins, sends her regards. Many thanks, again, and stay safe my friend! More
by William
Employees Worked With
Kirk Martells
February 05, 2021
On December 27, I had seen a used RX 350, on the Nally Web site. I went ahead and filled out the the information requested, Not even 10 minutes passed, when Kirk Martells had contacted me, to tell me He h Web site. I went ahead and filled out the the information requested, Not even 10 minutes passed, when Kirk Martells had contacted me, to tell me He had exactly the Car I had wanted. I made an appointment to meat Mr. Martells, on Tuesday December 29th. He spoke briefly, about the RX 350, I was interested in , and we began to make final the papers, that would make this beautiful car mine. I have been buying cars for a long tine, BUT NEVER have I received such professional courtesy, and respect, that Kirk Martells showed me, as a first time customer. Well done Nally Lexus! I am now a NEW life time customer. More
by waw203
Employees Worked With
Kirk Martells
January 04, 2021
Brandon was excellent with everything, especially Brandon was excellent with everything, especially getting the paperwork done in a timely manner and was very pleasant and efficient to work with. Thi Brandon was excellent with everything, especially getting the paperwork done in a timely manner and was very pleasant and efficient to work with. This was our 2nd Lexus LX570 from Nalley Lexus of Smyrna and was a pleasure both times. More
by Tim H
Employees Worked With
Brandon Latimore
December 16, 2020
Brought my 2013 Lexus in to get passenger door lock fixed. It seemed excessive at a price of about $400 but I paid it because I foolishly trusted them. This was about early 2018. Things like this shoul fixed. It seemed excessive at a price of about $400 but I paid it because I foolishly trusted them. This was about early 2018. Things like this shouldn't break in 5 years. A couple of months later, my driver's side failed. I asked if there was a manufacturer's defect. Salesperson told me things like these break from everyday use. Funny...I had another make vehicle for 5 years and another for 10 with no door lock problems. Sounds like poor quality on Lexus' behalf. And now they wanted to charge me over $650 to fix it. I researched the issue and fixed it myself...for FREE. It was simply a disconnected cable. Frauds. They are frauds. Amazingly, I was nice enough to not complain online. More recently I needed a windshield replaced due to a crack. I contacted them using the online chat. Gave them my contact info and no one has gotten back to me. Maybe they don't want to try and gouge me for more money. How considerate. Guess that was my tipping point. I'm backwards apparently! The only reason they even get two stars is because of the vehicle loaner program. More
by JJC
Employees Worked With
Unknown
December 02, 2020
It was pleasurable to work a deal with Horace. Even a small problem was smoothed out easily by him. He met us at a central location with all of the documents in place to complete a longer-distance trans small problem was smoothed out easily by him. He met us at a central location with all of the documents in place to complete a longer-distance transaction. He went above and beyond and is a great guy. More
by JoeS
Employees Worked With
Horace McMillan
